Intercom, Inc.

JANUARY 28, 2021

Government services shouldn’t be renowned for their endless queues, confusing forms, and excessive bureaucracy. She ran for the United States House of Representatives from California’s 21st congressional district in 2014 and for Governor of California in 2018. Only then can you understand what an efficient service looks like.

Customer Experience 249

Customer Experience Feedback Software Research Software Government 249

Usersnap

APRIL 18, 2019

Your customers are your lifeline, you know that. You might think all your customers are perfectly happy. Turns out, without actually speaking to your customers, you can’t truly know how they feel about you , your products or your business. You can grow your business and earn loyal customers. Click To Tweet.

Customer Experience 76

Customer Experience Customer Feedback User Testing Product Research 76

Mind the Product

AUGUST 19, 2019

According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. trillion to global GDP, “making it the biggest commercial opportunity in today’s fast changing economy”, according to a recent report by PwC. If so, ranking could help.

Artificial Inteligence 179

Artificial Inteligence Data Visualization Product Research Reporting Tools 179

The Product Coalition

OCTOBER 22, 2018

Brilliant meeting so many new people and catching up with so many Receptive customers too. It was called: F Customer Feedback Video will be available soon too. F Customer Feedback Hello, I’m Hannah Chaplin the CEO at Receptive. However, customer feedback is actually a huge opportunity for your business.

User Testing 60

User Testing Feedback Software Customer Feedback User Friction 60

Indicative

OCTOBER 22, 2020

We get it – retaining your customers is hard work. This means product teams have to work hard to improve onboarding and engagement to retain customers. Lenny Rachitsky (Growth PM, Airbnb) and Casey Winters (CPO, Eventbrite) launched a comprehensive benchmark report on retention recently. You ask yourself the question: .

Data Visualization 76

Data Visualization Customer Experience Analytic Tools Feedback Software 76

Agile Velocity

MAY 14, 2020

They are measurable outcomes – goal posts – that provide feedback on HOW your initiatives are doing. Agile is an iterative approach that focuses on collaboration, customer feedback, and small, rapid releases in order to satisfy the customer through early and continuous delivery of value. Customer Satisfaction.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

Userpilot

SEPTEMBER 5, 2022

by Jana Frejowa from Spendesk – How to Speed Up Your Feedback Loops? The talks below are helping you make better budget decisions by prioritizing projects using data insights, or helo you learn from…the speakers’ mistakes. How to Use Data to Prioritize the Projects That Drive Real Growth.

Product Research 52

Product Research Customer Experience Feedback Software Research Software 52

Userpilot

JULY 24, 2023

An effective product launch checklist includes the following: Define your target audience and build out your user personas. Collect user feedback and see how well your product was received. It may also include a soft launch designed to seek early feedback from pilot users. Sample user persona.

Product launches 78

Product launches User Testing Product Research ChatGPT 78

Bain Public

MAY 21, 2018

Tomorrow’s Product Managers Will Need Solid Data, Model, and Problem Understanding. In Alpha’s Product Management 2018 Insights study , a third of respondents reported having AI or machine learning incorporated into their products. First, create/collect a data set that represents the problem space.

Data Visualization 40

Data Visualization Artificial Inteligence Feedback Software Research Software 40

DISQO

FEBRUARY 26, 2018

Today, there are more conferences, resources, and tools than ever to support product management. If you’re interested in really leveling up, you can read the full 16-page report here and listen to my interview with The Everyday Innovator. That’s why our annual report is always so grounding. That’s the good news.

Product Research 40

Product Research Data Visualization Customer Feedback Product Management 40

DISQO

FEBRUARY 26, 2018

Today, there are more conferences, resources, and tools than ever to support product management. If you’re interested in really leveling up, you can read the full 16-page report here and listen to my interview with The Everyday Innovator. That’s why our annual report is always so grounding. That’s the good news.

Product Research 40

Product Research Data Visualization Customer Feedback Product Management 40

DISQO

JANUARY 10, 2019

Alpha, the rapid consumer feedback platform, today announced the findings from its annual Product Management Insights Report , highlighting the powerful role product managers can play in driving digital innovation — if they are supported and freed up to experiment.

User Testing 40

User Testing Product Research Reporting Tools Data Visualization 40

DISQO

JANUARY 10, 2019

Alpha, the rapid consumer feedback platform, today announced the findings from its annual Product Management Insights Report , highlighting the powerful role product managers can play in driving digital innovation — if they are supported and freed up to experiment.

User Testing 40

User Testing Product Research Reporting Tools Data Visualization 40

Split

AUGUST 28, 2020

If your goal is to move from a software delivery cycle that was built with lots of guardrails and infrequent deploys, to a more modern methodology that supports responsiveness via frequent releases to flow value to your customers as quickly and safely as possible, then who you put in charge of change management decisions matters, a lot.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Weak Development Team 105

Business of Software Conference

JUNE 5, 2019

In this talk, Carl talks about how PrecisionLender use AI to offer a valuable service to their customers, and what he sees as the future of AI. And he really thought that if he did this, he really saw computers as not the tool they were at the time. Video, Slides, & Transcript below. Why didn’t you go?

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40

Mind the Product

MAY 13, 2019

We recently reached 1,800,000 current account customers – after launching in January 2018 – and are focusing on growing our user base and revenue. In the same time, we’ve grown overdraft usage from zero to over 100,000 people, and revenue from zero to break-even on a per customer basis.

Research Software 165

Research Software Feedback Software User Testing Customer Experience 165

The Product Coalition

DECEMBER 21, 2018

The Customer is NOT Always Right A transcript of my talk at SaaS North, Ottawa, 2018 Hi everyone, I’m Hannah Chaplin, the CEO at Receptive. In all the years I’ve been involved in producing software and SaaS products, customer feedback is still a really hot topic and one on which you still see lot of conflicting advice?

User Testing 60

User Testing Feedback Software Customer Feedback Customer Experience 60

The Product Coalition

MAY 11, 2018

Are your product teams acting on the best product feedback data? Can you be sure they aren’t building the last request they heard from your most demanding user or pushy salesperson? Product feedback?—?your It comes through your support channels, Customer Success, Sales and from your internal teams who feel frustrated.

Feedback Software 68

Feedback Software Product Research User Testing Customer Feedback 68

Business of Software Conference

JANUARY 6, 2020

Within ML there’s a very specific subfield that people are particularly excited about these days called deep learning where if you have access to Google amounts of data you can do a pretty amazing set of predictive outcomes using that data. The cost to store data has gone way down. actually work.

Reporting Tools 40

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

DISQO

JULY 11, 2019

What this means for consumers and users of the social media platform is that its value should not change much compared to other forms of currency, like the U.S. billion users. But is that enough to incentivize users to trust the newest addition to their global communication platform? 2018 was a difficult year for Facebook.

Reporting Tools 40

Reporting Tools Product Research User Testing Data Visualization 40

DISQO

JULY 11, 2019

What this means for consumers and users of the social media platform is that its value should not change much compared to other forms of currency, like the U.S. billion users. But is that enough to incentivize users to trust the newest addition to their global communication platform? 2018 was a difficult year for Facebook.

Reporting Tools 40

Reporting Tools Product Research User Testing Data Visualization 40

Andrew Chen

MAY 28, 2019

No wonder the consumer investment team ended up digging into this trend by doing a market map report — the analysis led by Li Jin and including work from myself, Connie Chan, and others. The report covers things in more detail at the end, but that’s the tldr; from an investment standpoint. A brief history of podcasting.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Business of Software Conference

OCTOBER 29, 2018

Wade’s talk is followed by a mammoth Q&A – full of insights from someone who lives and breathes remote work. million users and uh, yes, Zapier rhymes with happier in case you’re curious. They got to work with product managers, you got to work with designers, data scientists, all sorts of different folks.

Weak Development Team 79

Weak Development Team Reporting Tools Feedback Software Data Visualization 79

The Product Coalition

MARCH 23, 2018

As a result, a lot of product decisions are made on gut feeling, incomplete information, the loudest voice in the room, and the most demanding customers. Items that make it into SaaS products often don’t align with the company’s strategy to support growth or help existing customers reach their desired outcomes. You lack the context.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

Surya Suravarapu

FEBRUARY 27, 2020

Customer-centricity is everywhere in the business vocabulary, perhaps one of the most used buzzwords mentioned in elevator pitches and executive decks. Are we really customer-centric? Our success as Product people lies to a great extent on how well we understand the not-so-obvious patterns in the customer intent and behavior.

Feedback Software 52

Feedback Software Product Research Reporting Tools Research Software 52

Usersnap

JULY 26, 2020

If it was the latter, I’d write up a defect report for a developer to look at—and possibly fix. It’s to reduce risk by proactively finding and eliminating problems which would most greatly impact the customer using the software. Testing from a user's perspective. Sometimes it’s called user acceptance testing (short: UAT).

Reporting Tools 128

Reporting Tools Feedback Software User Testing Software Review 128

Andrew Chen

NOVEMBER 1, 2018

The reason for this is that the steps for starting and scaling a new startup share many of the same skills as investing in a new startup: 1) First, we seek to understand the existing state of customer growth – including growth loops, the quality of acquisition, engagement, churn, and monetization. Let’s get started!

Onboarding KPIs 111

Onboarding KPIs Feedback Software User Testing Data Visualization 111

DISQO

AUGUST 28, 2018

Product leaders at the company, who are focused on building a world-class digital experience, are more confident than ever that their network of nearly 8,000 independent representatives will drive sustained growth in its relationship-centric financial services model. There’s reason to listen to the 160+ year old institution.

Feedback Software 40

Feedback Software User Testing Analytic Tools Research Software 40

DISQO

AUGUST 28, 2018

Product leaders at the company, who are focused on building a world-class digital experience, are more confident than ever that their network of nearly 8,000 independent representatives will drive sustained growth in its relationship-centric financial services model. There’s reason to listen to the 160+ year old institution.

Feedback Software 40

Feedback Software User Testing Analytic Tools Research Software 40

The Product Coalition

FEBRUARY 2, 2019

It’s the idea that motivates the “build, measure, learn” feedback loop and all its attendant techniques in Reis’ book. How could an idea that is so simple and obvious appear to be so uncommon and profound? Now, obviously, there’s more to lean than this basic idea, but this is the fundamental idea. I don’t buy this explanation either.

Reporting Tools 60

Reporting Tools Product Research Feedback Software Startups 60

Andrew Chen

MAY 28, 2019

No wonder the consumer investment team ended up digging into this trend by doing a market map report — the analysis led by Li Jin, Avery Segal and Bennett Carroccio, including work from myself, Connie Chan, and others. The report covers things in more detail at the end, but that’s the tldr; from an investment standpoint.

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40

ProductBoard

JANUARY 29, 2019

JAM is a big product management conference where product people share stories and insights. However, we should be transparent and mention that we—productboard—sponsored Jam London 2018. From Business to Buttons calls itself “Scandinavia’s premier User Experience and Service Design Conference.”

Research Software 74

Research Software Feedback Software Product Research User Testing 74

DISQO

SEPTEMBER 19, 2019

Feedback that should be covered but hasn’t been is that of the fans. Which is a miss, considering the allure of experimentation is learning what customers want and adapting to those expectations in real-time. When you dig into the demographic data, that’s when the results get really interesting. The fans fund this $10.3

Feedback Software 40

Feedback Software User Testing Product Research Feedback Loop 40

DISQO

SEPTEMBER 19, 2019

Feedback that should be covered but hasn’t been is that of the fans. Which is a miss, considering the allure of experimentation is learning what customers want and adapting to those expectations in real-time. When you dig into the demographic data, that’s when the results get really interesting. The fans fund this $10.3

Feedback Software 40

Feedback Software User Testing Product Research Feedback Loop 40

Intercom, Inc.

FEBRUARY 27, 2020

?. Anyone who’s tangled with customer support knows: getting an answer to your question is one thing, but actually landing on a useful resolution to your problem can be another. Two years ago, we introduced Answer Bot to address our customers’ most important questions. It did a terrific job, but we knew we could do even better.

User Testing 23

User Testing Artificial Inteligence Data Visualization Customer Experience 23

Business of Software Conference

AUGUST 1, 2019

Rahul’s spoken and written on the subject at length since BoS 2018, but it was here that he first laid forward his process for optimizing for Product-Market Fit. This Year: Customer Onboarding – The Key To Happy Customers. This Year: The Feedback Loop – How To Create A Culture Of Feedback (Workshop).

Feedback Software 8

Feedback Software Research Software User Testing Product Research 8

BrainMates

APRIL 30, 2018

In April 2018, Brainmates hosted a Product Talks Sydney Meetup based on the “hypotheticals” format popularised by Geoffrey Robertson. This new idea is going to leverage artificial intelligence to better serve B2B customers with targeted advertising solutions to end customers, or real people out on the street.

Fractional CTO 40

Fractional CTO User Testing Product Research Research Software 40