Intercom, Inc.

MAY 8, 2019

During the course of her time there, she’s seen HubSpot grow from a small, plucky startup into a billion dollar household name. Source: HubSpot Research, State of Inbound 2018. Source: HubSpot Research, State of Inbound 2018. And yet, bafflingly, 66% of companies aren’t asking their willing(!)

User Testing 116

User Testing Customer Experience Inbound Research Software 116

Userpilot

MARCH 8, 2022

There are some well-known names as well as new faces on the list, from all over the world – together with their LinkedIn profiles and medium blogs, so you can follow their journeys and insightful posts yourself. Melissa Perri is one of the most recognizable names in Product Management. CEO of Product Labs.

Technical Advisors 116

Technical Advisors Product Research Analytic Tools User Testing 116

Gainsight

JANUARY 8, 2019

Photo source: Pulse 2018 Recap . Some of the topics they tackled in 2018 included AI and machine learning, SaaS and enterprise apps, Internet of Things, and cloud-native solutions. With more than over 21,000 attendees in 2018, this conference hosted by VMware provides a fantastic atmosphere to learn from peers and experts alike.

Events 45

Events Inbound Data Visualization B2B 45

Indicative

MAY 25, 2018

Indicative visited the 2018 Propelify Innovation Festival on May 17th. Jewell’s talk was based on Pearson’s research project by the same name, which explored the skills that will be needed most by 2030. When content resonates with a prospect, it’s what Giannattasio calls, “disruptive inbound.” Deciding by Data.

Research Software 53

Research Software Banking Certifications Customer Experience 53

Intercom, Inc.

AUGUST 12, 2021

He’s been the Chief Revenue Officer and Chief Strategy Officer at Dialpad, the cloud communication platform, since the spring of 2018, but his fascination for conversations and natural language processing came even sooner. Few people are better advocates for a unified view of the customer experience than Dan O’Connell.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

Intercom, Inc.

OCTOBER 13, 2020

Support teams get a lot of repeated inbound questions, which get tedious to answer. We took an off-the-shelf Python search engine and built another test bot that could answer our own inbound support queries. Case study: Resolution Bot. Key takeaways. But building machine learning products is always risky.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Intercom, Inc.

DECEMBER 12, 2018

By early 2018, Brinker had updated it with almost 2,000 more vendors — that’s nearly 7,000 marketing software companies fighting for the same buyers’ attention. Both landscapes are increasingly competitive and it’s little wonder that 63% of marketing executives have rated lead generation as their biggest challenges in 2018.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223