Userpilot

JULY 1, 2021

User onboarding is critical for a number of your SaaS metrics – but to do it correctly, you need to understand the difference between proactive vs. reactive onboarding. In this post, we will explain the differences between proactive and reactive user onboarding, their individual benefits, and when to use each.

Onboarding KPIs 85

Onboarding KPIs Customer Experience User Testing Reporting Tools 85

Userpilot

APRIL 16, 2021

The LTV/CAC metric measures if the revenue your customers generate for your business justifies the effort you put into acquiring new customers. You can use tools like Userpilot to create contextual onboarding for your users to help them derive value from your product right away and thus improve your average LTV and the LTV:CAC ratio.

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Reporting Tools 98

Usersnap

MAY 26, 2020

Replays of all 50 talks available now till June 2020. We agilely implemented the feedback for our product and improved the customer journey. Our monthly new customers rate doubled and product trials went up by 155%. and in the past 20 years I was in the B2B industry, always surrounded by web technology.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Mixpanel

JULY 7, 2020

But beyond just being active, a product is made great by users who find enough value to form a habit around their usage of it. For loyal users of Mixpanel, for instance, performing on-the-fly product analysis is about as routine as a morning coffee, workout, or PM standup. Users like Brett: A Mixpanel power user.

Data Visualization 137

Data Visualization Customer Experience Feedback Software Onboarding KPIs 137

Userpilot

JULY 20, 2021

Are you looking for the best tactics to increase user engagement for your SaaS product in-app? That’s brilliant, as when more of your users/customers continue engaging with your product, your customer retention rate will keep improving. Stickiness is a great measure of the value your product provides to your users.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Gainsight

DECEMBER 18, 2020

percent for private SaaS companies with ARR over $5M in 2020. CAC is the cost you incur by bringing in new customers, such as sales, marketing, salaries, overhead, and onboarding expenses. The data is a significant indicator that companies need to pay more attention to retention rates and other metrics to survive.

Onboarding KPIs 59

Onboarding KPIs Feedback Software Reporting Tools Data Visualization 59

Gainsight

OCTOBER 22, 2020

In the current, increasingly complex economic situation, many CFOs , and others in the organization are reviewing key metrics—particularly Cost of Retention and Customer Acquisition Cost. KBCM Technology Group’s 2020 SaaS Survey Results indicate that the cost to acquire one dollar of new customer Annual Recurring Revenue (ARR) is $1.60.,

Research Software 59

Research Software Reporting Tools User Testing Customer Experience 59

Gainsight

JUNE 10, 2021

We learned how our customers went beyond the call of normal business activities to reach higher levels of productivity for themselves and their customers. The Visionary 2020 Winner: Jamf . Jamf has mastered using 360-degree views, scorecards, and reporting to shift their teams from reactive to proactive. .

Feedback Software 52

Feedback Software Reporting Tools Customer Communications Data Visualization 52

Mixpanel

JULY 7, 2020

But beyond just being active, a product is made great by users who find enough value to form a habit around their usage of it. For loyal users of Mixpanel, for instance, performing on-the-fly product analysis is about as routine as a morning coffee, workout, or PM standup. Users like Brett: A Mixpanel power user.

Data Visualization 59

Data Visualization Customer Experience Feedback Software Onboarding KPIs 59

Userpilot

AUGUST 6, 2020

There are many reasons, but the single biggest one is this: They do not get the value they expected from your service. She’s chosen your service as the solution to a problem she has right now. SaaS product managers should bear in mind the words of Homer Simpson: Source: memegenerator.net. Source: Shiv Patel. moment fast.

Data Visualization 52

Data Visualization Research Software Customer Experience Reporting Tools 52

Userpilot

NOVEMBER 18, 2020

It’s not the users who use your product most often. You often may hear that “power users are your oldest users”, or that they are “your most active users” or those “who are best at using your tool”. That’s why retention is a key metric and reducing churn is a key objective. Power users are getting a lot out of using your tool.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

The Product Coalition

SEPTEMBER 20, 2020

TL; DR: 11 Proven Stakeholder Communication Tactics Stakeholder communication: It is simply not enough for an agile product development organization to create great code and ship the resulting product like a clockwork. Marketing your journey to the rest of the organization? Do you want to get this article in your inbox?

Data Visualization 111

Data Visualization Technical Review Reporting Tools Software Review 111