Intercom, Inc.

NOVEMBER 18, 2020

Automation supercharges support, empowering teams to provide personal support at scale without overstretching your team – and our data shows support leaders are hungry for more. . 79% of customer support leaders aren’t sure they have the right tools to manage their online chat conversations. The fundamentals of support haven’t changed.

User Testing 223

User Testing Customer Experience Research Software Product Research 223

Gainsight

MARCH 31, 2020

How many years ago was January 1, 2020? Forbes Cloud 100 ) and publicly-traded SaaS companies (e.g., So, to some extent, they are a bellwether for technology. If you aren’t in the market research business, a survey response rate (without an incentive like a gift card) of 50% is almost unheard of. ” 11.

Research Software 105

Research Software Product Research Technical Review Software Review 105

DISQO

OCTOBER 24, 2019

While it’s no secret that services businesses have undergone a massive transformation over the past five years, I foresee these changes reaching a critical inflection point in 2020. Future professional services business models will be focused on capabilities, not companies, and outcomes over billable hours.” .

Reporting Tools 58

Reporting Tools User Testing Data Visualization Research Software 58

Usersnap

JUNE 8, 2020

Usersnap’s 1st virtual summit, The Journey To Customer-Centric Growth , set sail on May 20th 2020. Technology, customer behaviors and the unforeseeable pandemic were the hot topics many of the speakers touched on and asked about by the audience. Customers are evolving, and so should your CX practices. Get inspired by Klaus-M.

User Testing 40

User Testing Customer Feedback Customer Experience Feedback Software 40

Userpilot

MARCH 8, 2022

There are some well-known names as well as new faces on the list, from all over the world – together with their LinkedIn profiles and medium blogs, so you can follow their journeys and insightful posts yourself. You can follow her insights from her professional career on her Medium blog. CEO of Product Labs.

Technical Advisors 116

Technical Advisors Product Research Analytic Tools User Testing 116

DISQO

OCTOBER 24, 2019

While it’s no secret that services businesses have undergone a massive transformation over the past five years, I foresee these changes reaching a critical inflection point in 2020. Future professional services business models will be focused on capabilities, not companies, and outcomes over billable hours.” .

Reporting Tools 40

Reporting Tools User Testing Product Research Data Visualization 40

DISQO

OCTOBER 24, 2019

While it’s no secret that services businesses have undergone a massive transformation over the past five years, I foresee these changes reaching a critical inflection point in 2020. Future professional services business models will be focused on capabilities, not companies, and outcomes over billable hours.” .

Reporting Tools 40

Reporting Tools User Testing Product Research Data Visualization 40

Mixpanel

JUNE 23, 2020

Simply put, one of the most important jobs of an experience researcher is to ask questions. It’s questions that help researchers understand the true nature of their problem—and whether or not their design presents a solution. Begin with research grounded in empathy and accountability.

B2B 52

B2B User Testing Research Software Product Research 52

Mixpanel

JUNE 23, 2020

Simply put, one of the most important jobs of an experience researcher is to ask questions. It’s questions that help researchers understand the true nature of their problem—and whether or not their design presents a solution. Begin with research grounded in empathy and accountability.

B2B 52

B2B User Testing Research Software Product Research 52

Userpilot

JULY 8, 2021

Product management guides the development of a product at the intersection of technology, UX, and business. Product Management Training by Mind the Product is a self-paced course for mid-career product managers based on insights from the largest product community in the world. Using relevant tools as a product manager.

User Testing 87

User Testing Research Software Analytic Tools Feedback Software 87

The Product Coalition

FEBRUARY 6, 2020

After all, when you know exactly what metrics are growing, what market leaders are betting on, how and what budgets are spent, what marketing solutions are chosen, what practices should be implemented and what to focus on in the near future, life becomes better. Marketers succeed in personalization in real time.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

Alchemer Mobile

FEBRUARY 2, 2021

Unfortunately, “If you build it, they will come” does not hold true when it comes to the mobile app launch. This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. They focus all of their time and resources on building a great app.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

The Product Coalition

JANUARY 26, 2024

Twenty five mini-research ideas for finding something meaningful to work on. In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. So let’s talk about mini-research. Think of research as digging for gold. There is only the real world.

User Testing 102

User Testing Product Research Research Software Data Visualization 102

Alty

FEBRUARY 22, 2017

The mobile website vs. mobile app dilemma never gets old. Mobile traffic has already surpassed desktop traffic in 2015 in ten main markets including the US and Japan. Now, the back to the original question is what’s better – responsive website vs. native app if you are building a new solution from scratch?

Research Software 40

Research Software User Testing Reporting Tools Data Visualization 40

The Product Coalition

FEBRUARY 7, 2019

We have always been keeping an eye on preparing our users for the most trending jobs in the technology industry, and especially those with a continuous and dynamic change in their pre-requisite skills. As a Product Manager, the success of the product defines your own success.

Product Research 60

Product Research Product Management Product Manager User Testing 60

ProductPlan

FEBRUARY 4, 2020

We surveyed more than 2,500 product managers for our 2020 product management report. We found many interesting insights, but two particularly relevant to this blog. These product managers reported slightly higher rates of happiness in their roles (3.85). In SMBs, 38% of them reported directly to the CEO.

Product Research 47

Product Research Product Management Product Manager Data Visualization 47

Product Talk

DECEMBER 9, 2020

The team shares how they defined a new outcome and mapped out the opportunity space when COVID-19 ground international travel to a halt in 2020 and they were forced to discover a new market. The words “travel” and “2020” don’t feel like they belong in the same sentence. The Seera team created two opportunity solution trees.

Travel 137

Travel Data Visualization Product Research Research Software 137

The Product Coalition

JUNE 11, 2020

Emphasis on contactless medical care drives the healthcare centres to look up to the IoT solution providers for an effective approach to tackle chronic diseases. IoT solutions for COVID-19 are possible using tools like tracking devices and sensors. Hospitals use connected thermometers to screen patients and staff.

Research Software 78

Research Software Healthcare Reporting Tools Data Visualization 78

Centercode

FEBRUARY 11, 2021

Department of Commerce reported a 30% increase in online spending from 2019 to 2020 (compared to the previous 13% increase year over year). More than 62% of consumers now say they’re shopping online more than they used to, with 36% reporting they shop online weekly. Purchases Are More Research-Driven.

User Testing 98

User Testing Technical Review Customer Experience Product Research 98

DISQO

FEBRUARY 24, 2020

Today, we published the findings from our 2020 Product Management Insights Report , which highlighted the growing influence the product management discipline has over the toughest challenges facing organizations today, such as digital and strategic transformation.

Data Visualization 101

Data Visualization Reporting Tools Customer Feedback Artificial Inteligence 101

Business of Software Conference

MARCH 24, 2021

Jason Fried is co-founder of Basecamp, a private company based in Chicago that builds the best web tools possible with the least number of features necessary. The launch of Hey, Basecamp’s new email service, has become one of the most talked about product launches of 2020- not least because of the very public fight with the Apple store.

Feedback Software 40

Feedback Software Research Software User Testing Data Visualization 40

The Product Coalition

MARCH 24, 2021

Narrowing Down the Battlefield Figure 1 shows the ‘Technology Adoption Life Cycle’ for discontinuous innovations. We can see that such innovations face a chasm between the early and the mainstream market. Crossing this chasm decides if the innovation will become a success or has to leave the market.

User Testing 129

User Testing Research Software User Friction Customer Experience 129

Product Innovation Educators

DECEMBER 5, 2022

Agile teams need to know what they are developing, and VOC is a tool for understanding what customers need. Kristyn is a principal and co-owner of Applied Marketing Science, a Boston-based market research consultancy that helps companies develop better products and services through harnessing the power of customer insights.

Agile 90

Agile Data Visualization User Testing Customer Feedback 90

DISQO

FEBRUARY 24, 2020

Today, we published the findings from our 2020 Product Management Insights Report , which highlights the growing impact that product management has on organizational growth. The research, conducted in December 2019, was the fifth annual report on the trends affecting product management teams in companies both large and small.

Data Visualization 52

Data Visualization Reporting Tools Product Research Customer Feedback 52

DISQO

FEBRUARY 24, 2020

Today, we published the findings from our 2020 Product Management Insights Report , which highlights the growing impact that product management has on organizational growth. The research, conducted in December 2019, was the fifth annual report on the trends affecting product management teams in companies both large and small.

Data Visualization 52

Data Visualization Reporting Tools Product Research Customer Feedback 52

Business of Software Conference

SEPTEMBER 3, 2019

How does a bootstrapped software company effectively market especially when its founders despise (and, in fact, suck at) sales and marketing? They offered solutions and suggestions for Sys Admins via content in blogs, KB’s, videos and webcasts. BoS USA 2019 BoS Europe 2020. Upcoming Events. Unsubscribe anytime.

Analytic Tools 40

Analytic Tools Marketing Research Software Technical Review 40

DISQO

MARCH 3, 2020

We recently surveyed more than 550 product people for our 2020 Product Management Insights Report and found a profound evolution in the role. Strategies that used to give product teams a competitive advantage, such as user research and experimentation, are now widely adopted. A lot has changed since then.

Data Visualization 64

Data Visualization Product Research Reporting Tools Research Software 64

DISQO

MARCH 3, 2020

We recently surveyed more than 550 product people for our 2020 Product Management Insights Report and found a profound evolution in the role. Strategies that used to give product teams a competitive advantage, such as user research and experimentation, are now widely adopted. A lot has changed since then.

Product Research 52

Product Research Data Visualization Reporting Tools User Testing 52

DISQO

MARCH 3, 2020

We recently surveyed more than 550 product people for our 2020 Product Management Insights Report and found a profound evolution in the role. Strategies that used to give product teams a competitive advantage, such as user research and experimentation, are now widely adopted. A lot has changed since then.

Product Research 52

Product Research Data Visualization Reporting Tools User Testing 52

Business of Software Conference

JULY 2, 2019

Jane Austin (Director of Product Design, Babylon Health) – 10 Easy Ways To Irritate Your Design Team from Business of Software Conference. April Dunford UK Book Launch Tour BoS USA 2019 BoS Europe 2020. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates?

Weak Development Team 40

Weak Development Team Research Software User Testing Analytic Tools 40