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Six predictions for the UX and CX industries in 2020

Userzoom

As we wrap up another thrilling and fast-paced year in the life of the experience industry, it’s time to take a quick breath, take stock of how far we’ve come and think about what’s in store for 2020. In 2020, more CX Pros will understand that the current way to measure CX is rather limited and reactive.

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Amplitude Product Recap: Our Biggest Innovations in 2020

Amplitude

In 2020, digital products became essential to how we lived, worked, played, watched, learned, and connected. In 2020, we made major investments in core analytics, reimagined our data governance tools, and laid the foundation for personalization at scale. This is just the beginning of what’s ahead for Amplitude. Conversion Drivers.

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Your guide to 2020 product planning: setting goals, prioritizing your roadmap, and gearing up for growth

Mixpanel

Equipped with the clarity and wisdom that only a new year can bring, you’re ready to embark on your 2020 product planning journey. Below, we’re sharing the TL;DR from some of our most popular articles on product planning to date—from setting goals, to roadmapping, to identifying growth KPIs—to help guide you along the way.

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Beat Your Competition: Building a Stand-out Mobile Customer Experience

Alchemer Mobile

To give you a general idea of where the mobile playing field is today, here are a few 2020 stats from our friends at App Annie : App Annie’s State of Mobile report is a fantastic place to start when looking for a general lay of the land and high-level stats. Sound good? Make personalization a priority.

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Your #1 KPI as a Product Manager

Speaker: Shardul Mehta, VP of Product Management, American Well

Those are all valuable to track, but they're not your #1 KPI. Because to understand your #1 KPI, you need to understand your primary job as a product manager. He'll share the #1 KPI you must track to ensure your product delivers true business value - and how to align your teams around it. Bugs resolved? Sprint velocity?

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Startups, Avoid Being Vitamins At All Costs

The Product Coalition

In mid-May 2020, we were just closing our seed round after an 8-week-long fundraising process. In the end, we had great momentum on the deal size, but if we considered revenues as our KPI, we were at a standstill. Originally published at [link] on August 28, 2020. It wasn’t helping them much.

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Four top challenges UX teams face in 2020 and how to solve them

Userzoom

What are the top challenges that UX professionals will face in 2020 and what can we do to solve them? The following article highlights the four key areas to keep in mind for 2020, and features Kuldeep’s insight on how to solve them as well as advice drawn from our in-house team of experts and their experience.