Intercom, Inc.

JUNE 1, 2021

In a commissioned study by Forrester Consulting on behalf of Intercom undertaken in April 2021, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , we learned that only 37% of support leaders and decision-makers are satisfied with their organization’s current digital channels and solutions.

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Atlassian

FEBRUARY 9, 2022

That’s the thinking behind Atlassian IT’s service desk consolidation project. In short, we used our own products to vastly improve the end-user customer experience while consolidating and automating the data flow so our support team can make better decisions, faster. Why we built a new service desk. In IT Service Management.

Data Visualization 75

Data Visualization Reporting Tools Analytic Tools Customer Experience 75

NextBigWhat

DECEMBER 25, 2020

Product roadmap tools enable companies to manage their products, evaluate their life cycles as well as communicate the product’s goals and progress to their team members and management. They tend to provide an overview of the different phases of a product getting developed. URL – [link]. URL – [link].

Feedback Software 52

Feedback Software Data Visualization Reporting Tools Roadmap 52

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. And what a year it has been!

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Reporting Tools Feedback Software Research Software Technical Review 118

Alchemer Mobile

JULY 16, 2021

While customer acquisition, ratings and reviews, and social proof are the most externally visible success indicators for your brand, customer retention is an integral part of the health of your organization. Retention rates are an indicator of whether or not your product or service is high-quality and valuable. ?

Customer Feedback 147

Customer Feedback User Testing Customer Experience Feedback Software 147

Usersnap

JULY 16, 2021

Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. Soon after, its studies also focused on service expansions and acquisitions. While seemingly clear enough, acquiring such data is multi-tiered. How can tech and available data enhance research initiatives?

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User Testing Research Software Customer Feedback Feedback Software 84

Intercom, Inc.

FEBRUARY 22, 2022

As a SaaS business, Intercom is a data processor: our customers entrust us with their data, which we store and process on their behalf. This is where products are born, where they develop, and where they modify the company’s exposure to the internet and to web security threats in particular. . Shipping quickly – and securely.

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Data Visualization Customer Experience User Testing Reporting Tools 118

The Product Coalition

JUNE 20, 2022

In 2021, 69% of physicians reported burnout. Healthcare software development companies have found a way to relieve doctors and reduce the risk of professional burnout, which is healthcare mobile applications. A doctor receives regularly updated statistics on a patient’s condition and uses the data to adjust the treatment.

Healthcare 122

Healthcare Research Software Reporting Tools Data Visualization 122

freshtrax

NOVEMBER 9, 2023

Although the amount of investment in startups has begun to decrease in 2023 due to the declining macro environment, a large amount of funding was raised between 2021 and 2022. Many major developed countries have declared “ carbon neutrality ” as their goal by 2050. and those who are seeking new service ideas.

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Technical Review Startups Data Visualization Systems Review 59

Alchemer Mobile

MARCH 26, 2021

To give you a general idea of where the mobile playing field is today, here are a few 2020 stats from our friends at App Annie : App Annie’s State of Mobile report is a fantastic place to start when looking for a general lay of the land and high-level stats. as well as from implicit data (favorited items, past purchasing behavior, etc.).

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

Userpilot

JULY 9, 2021

What are the best product management books to add to your 2021 reading list? Continuous Discovery Habits by Teresa Torres teaches you how to set up a continuous discovery system within your organization with actionable exercises. New in – Best New Product Management Books in 2021. Analytics for user onboarding.

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Books Research Software Feedback Software Analytic Tools 98

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. Many worked from home on tasks ranging from organising team activities via Slack, analysing data and collaborating on documents via Google Docs, to discussing strategies via Microsoft Teams and coaching clients via Zoom.

Research Software 155

Research Software Data Visualization Software Review Technical Review 155

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. After working on NASA’s Space Shuttle Main Engine, he went on to develop Portfolium, a social networking platform that allows students and graduates to showcase skills beyond the traditional resume to potential employers.

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Reporting Tools Data Visualization Software Review Technical Review 211

Antwak Blog

FEBRUARY 15, 2021

Cybersecurity podcasts have been a useful tool for years to absorb security content, keep updated with the recent risks, hear about current events, and everything else you need to know in order to stay at the top of your game. Here goes the list of top 10 podcasts in cybersecurity in 2021. Darknet Diaries: Host: Jack Rhysider.

Technical Review 52

Technical Review Research Software Systems Review Software Review 52

Antwak Blog

FEBRUARY 15, 2021

Cybersecurity podcasts have been a useful tool for years to absorb security content, keep updated with the recent risks, hear about current events, and everything else you need to know in order to stay at the top of your game. Here goes the list of top 10 podcasts in cybersecurity in 2021. Darknet Diaries: Host: Jack Rhysider.

Technical Review 52

Technical Review Research Software Systems Review Software Review 52

Userpilot

JULY 13, 2021

Most SaaS businesses recognize that interactive walkthroughs are a helpful onboarding tool , but few use them correctly. In this article, we’ve put all our insights from building walkthroughs with thousands of SaaS companies in one place. Building a walkthrough using a dedicated tool is much easier than coding it from scratch.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

The Product Coalition

AUGUST 12, 2020

As AI technology spreads across the globe, new locations are arising as potential hotbeds for the growth and development of AI technology. The models run on Konduit Serving, and business metrics are monitored through a custom dashboard. Konduit Appliance is an AI platform service for deploying AI models to servers.

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Reporting Tools Research Software Artificial Inteligence Data Visualization 80

UX Studio: Product Management

JANUARY 25, 2022

As a global agency with over ten years of experience, we reviewed hundreds of design agencies in London, Berlin, New York, and San Francisco to create a curated list of agencies you can trust and work with. This time, we reviewed web design Manchester agencies and listed the five best design companies in Manchester 2022. Made By Shape.

Research Software 82

Research Software Feedback Software Analytic Tools Product Research 82

Crafty CTO

MARCH 17, 2023

I’ve been trying to write a comprehensive, buttoned-up “AI Update,” covering all this month’s AI developments. Well known Art AIs include OpenAI’s DALL-E 2, my go-to tool Midjourney, and Stability AI’s Stable Diffusion. My personal experience mirrors these reports. predecessor.

Artificial Inteligence 98

Artificial Inteligence Reporting Tools Research Software ChatGPT 98

The Product Coalition

JANUARY 17, 2021

To protect the company’s data from viruses, ransomware, worms, and malware, ethical hacking has become necessary. Thereby finding & developing methods for preventing attacks and securing the network. Ethical hacking gains unauthorized access to data on computers. What is Ethical Hacking?

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Reporting Tools Research Software Technical Review Certifications 129

Gainsight

NOVEMBER 23, 2020

GitLab is an open-source, code-collaboration platform for git repository management, code reviews, issue tracking, wikis, and continuous deployment tools, enabling users to create, review, and deploy codes. These experiences leading Customer Success gave me a lot of insight into the importance of CS operations to enable scale.

Analytic Tools 52

Analytic Tools User Testing Data Visualization Reporting Tools 52

ProductPlan

MARCH 17, 2021

But creating a truly customer-centric business model means balancing a lot of different factors, not just customer service. One report found that 80 percent of customers said the experience a company provides is just as important as its products or services. 3 What are the company’s goals for this product or service?

User Testing 63

User Testing Reporting Tools Data Visualization Customer Feedback 63

Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? Mobile in-app feedback tools & solutions.

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Feedback Software Analytic Tools Reporting Tools Data Visualization 256

ProductPlan

MARCH 17, 2021

But creating a truly customer-centric business model means balancing a lot of different factors, not just customer service. One report found that 80 percent of customers said the experience a company provides is just as important as its products or services. 3 What are the company’s goals for this product or service?

User Testing 52

User Testing Reporting Tools Data Visualization Customer Feedback 52

Product Talk

SEPTEMBER 1, 2021

Our ultimate goal at Human API is to have a B2C play where we create a marketplace for the consumer to do even more with their health data,” says Lisa. And while COVID is their current focus, Lisa says, “There are a lot of exciting use cases for what can be done with health data.” Demos are also an important part of these meetings.

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Product Research User Testing Technical Review Data Visualization 217

Intercom, Inc.

SEPTEMBER 30, 2021

For Rebecca Egger, the CEO and co-founder of Little Otter , a mental health service designed for children, digital transformation will play a crucial role in scaling healthcare. That approach is already being rewarded and recognized – Rebecca was recently named on Inc Magazine’s influential Female Founders 100 list for 2021.

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Research Software Feedback Software Data Visualization Artificial Inteligence 223

Alchemer Mobile

MAY 19, 2021

Do you have the right tools to capture that voice? To help you with this, we compiled a list of the top mobile in-app feedback tools of 2021. Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Userpilot

JUNE 4, 2021

Important Note: WalkMe, Userlane, and Whatfix are suitable for the employee onboarding use case when you’re onboarding with a third-party tool like Salesforce and Workday. Because we have several years of expertise in user onboarding, product adoption, and UI/UX design, we’ve used all the tools from this list.

Feedback Software 59

Feedback Software Analytic Tools User Testing Customer Feedback 59

UX Studio: Product Management

JANUARY 11, 2022

This time, our UX experts reviewed dozens of Webdesign Wien companies to list the best Austria webdesign agencies to partner with in 2022. Our experts analyzed services, portfolios, expertise, strengths, and weaknesses of dozens of Webdesign Wien companies to create this curated list. UX studio was named the Top UX agency 2021.

Research Software 81

Research Software User Testing Customer Experience Data Visualization 81

Bain Public

APRIL 25, 2022

We had some insightful discussions and they confided in me the challenges the local startups and ecosystem were experiencing regarding their roadmap development. "I Fast forward to 2021: Claude and Daniel, along with Patrick Brown and Scott Munro , were launching their new company X Machina-AI ! X Machina-AI Inc.

Technical Review 52

Technical Review Development Team Review Systems Review Artificial Inteligence 52

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. Almost all apps experienced significant change in their DAU due to COVID-19. Brands shifted focus to improving long-term retention. Transcript.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Tyner Blain

OCTOBER 23, 2023

When developing a product strategy you have to do a couple things – you have to both develop a strategy designed to support the company’s strategy, and you have to express it an a way which makes it actionable. Continuous Discovery Habits was released in 2021 and lives on my short-list of books I recommend to product folks.

Systems Review 59

Systems Review Weak Development Team Product Research Research Software 59

The Product Coalition

FEBRUARY 22, 2021

The Product Backlog Forensic Analysis Join us on March 9, 2021 , for a live virtual workshop to create actionable recommendations on how to deal with the outcome of a forensic Product Backlog analysis. This bias seems to apply to products and services, too; think of Ikea: people value what they created over other products.

Product Research 97

Product Research User Testing Customer Experience Reporting Tools 97

Department of Product

JULY 29, 2022

Pricing, user experience, features, performance, branding, customer service and partnerships influence how target customers perceive the value of one product relative to alternatives in established markets. But a target customer for Audi may perceive higher value due to the connection to Porsche. But the mission includes a twist.

Positioning 52

Positioning Feedback Software Product Management Product Manager 52

Userpilot

JUNE 25, 2021

The best Product Adoption tools. FullStory’s session recordings help you collect qualitative data on how your users are interacting with your product so you can identify opportunities for better product adoption. It originates from a theory developed by Everett M. He finally gave in to buying a pair of Sketchers in 2021.

Analytic Tools 59

Analytic Tools Feedback Software Research Software User Testing 59

Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

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Feedback Software Reporting Tools Customer Experience Weak Development Team 223

UX Planet

DECEMBER 26, 2023

The presence of AI in UX design has been increasing and several innovative tools have emerged with the focus to help designers through their process. Top AI Tools for 2024 Lets start listing down some of the Top AI Tools for Designers to Explore in 2024. It offers the designers variety of tools to work based on their goals.

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Research Software Feedback Software Data Visualization User Testing 85