Intercom, Inc.

DECEMBER 21, 2021

With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Zanade Mann , founder of Black Women’s Business Collective.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

The Product Coalition

DECEMBER 19, 2021

Along with the founders (the CEO and CTO), most of the employees in the company at the time were developers. This is one of the most popular questions I receive from my consulting customers as well as CPO Bootcamp participants. Do not hire people with a bad attitude or if they are not team players.

Product Management 163

Product Management Product Manager User Testing Weak Development Team 163

UX Studio: Product Management

NOVEMBER 8, 2021

He gathered a team of like-minded design enthusiasts to shape the future of digital design and innovation. Our dedicated UX teams have successfully handled over 250 collaborations with clients from different industries worldwide. Apart from helping clients with product design, we also develop digital products in-house.

Research Software 77

Research Software User Testing Technical Review Product Research 77

Userpilot

MARCH 7, 2024

78% of women in tech report feeling like they must work harder than male coworkers to prove themselves [Source: Trustradius , 2021]. My official title was the ‘COO’ but on Fridays, I made pancakes for the developers. Being approachable, asking questions – are traits often associated with being weak. Again…Why?

Technical Review 102

Technical Review CTO Coach Startups Feedback Software 102

Gainsight

JUNE 10, 2021

Giving your CS team is dependent on your company values and needs. As Customer Success Operations becomes central to most companies, the growth of the CS team and professional role is leading to an opening of the profession. They carefully chose the talent on their teams to suit their needs. Complex and fast?

Feedback Software 52

Feedback Software Research Software User Testing Onboarding KPIs 52

Business of Software Conference

FEBRUARY 16, 2021

So, this was focused on software developers, specifically, for dotnet software developers, this very small ad network, I ran those ad networks for a couple years, and realized that that was a terrible business. And I was a software developer before. The Good and the Bad of Taking Money. 2:43 Mark: Yeah.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59