Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. Luckily, customer service teams are a resilient bunch.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Intercom, Inc.

FEBRUARY 1, 2022

The customer expectation gap has been widely reported on in the years since the pandemic, but our latest Intercom Customer Support Trends Report for 2022 shows that that gap has expanded further than ever. of support teams in 2022. . You don’t want to freak them out after all. . FAQs and how-to articles for the novice.

User Testing 118

User Testing Customer Experience Data Visualization Customer Feedback 118

Userpilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

JANUARY 10, 2022

In 2022, when the SaaS market is crowded with tons of similar products, the best ones are those who delight their customers regularly. We have created an ultimate guide that will serve as a blueprint for SaaS owners to maximize SaaS customer success in 2022. Customer Success is a core growth driver for any SaaS business. No worries!

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Modus Create

MAY 5, 2021

Improving the human element within their tools. With all these improvements, the Atlassian tools now have more human elements to help you show much more than just the data. Improvements and progress on the cloud platform. New products built natively on the cloud platform. This will be available to all customers in June.

Reporting Tools 81

Reporting Tools Data Visualization Customer Feedback Events 81

Userpilot

FEBRUARY 1, 2022

Using a tool like Userpilot you can track and analyze product usage analytics, collect in-app feedback, and built in-app guidance using modals, tooltips, product tools, and more. So user interactions with the customer service teams would be equally important. Amazon provides great customer service.

Customer Experience 98

Customer Experience Data Visualization Analytic Tools Feedback Software 98

Userpilot

JUNE 19, 2023

Gainsight’s 2022 report shows free trials involving PQLs had 2.8X A similar survey by Softletter reported a 25% SaaS conversion rate for free trials that didn’t require credit cards. Product adoption rate benchmarks: File sharing and collaboration tools have 20.9% more conversion than freemium. adoption rate.

Research Software 98

Research Software Analytic Tools B2B Reporting Tools 98