Alchemer Mobile

MARCH 29, 2022

In our 2022 Mobile Customer Engagement Benchmark Report , a study of more than 1,000 apps across a billion mobile app installs, we take a close look at apps in the Healthcare category. Healthcare apps are divided into three subcategories: Medical (public health, condition management, reproductive services, etc.)

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Healthcare User Testing Feedback Software Product Research 262

Alchemer Mobile

MARCH 31, 2022

The following data and information is from our 2022 Mobile App Customer Engagement Report. Apptentive’s Love Dialog feature is used to gather the data, which starts with a simple “yes” or “no” question: “Do you love our company?” In 2021, 64% of consumers prompted responded that “Yes,” they loved the brand.

User Testing 263

User Testing Feedback Software Customer Experience Customer Feedback 263

Alchemer Mobile

APRIL 14, 2022

The following data and information on Media apps is from our 2022 Mobile App Customer Engagement Report. Rather than a benchmark comparison, below is a short summary of the six subcategories included in our data: News, Telco, Technology, Games, Sports, and Music. Data included: Ratings and reviews. Popular phrases.

Feedback Software 278

Feedback Software User Testing Technical Review Customer Feedback 278

Alchemer Mobile

APRIL 20, 2022

The following data and information on Shopping apps is from our 2022 Mobile App Customer Engagement Report. Data included: Ratings and reviews. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. Additional visual benchmark data for Shopping apps. ?DOWNLOAD Interaction and response rates.

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User Testing Feedback Software Customer Experience Customer Feedback 243

Alchemer Mobile

APRIL 12, 2022

The following data and information on Travel apps is from our 2022 Mobile App Customer Engagement Report. But what about all those times when one of our famous customer service Red Coats isn’t right around the corner? Data included: Ratings and reviews. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE.

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Travel User Testing Research Software Feedback Software 261

Alchemer Mobile

APRIL 21, 2022

The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. In response, consumers interacted more with brands through their apps. On average, most brands only hear from less than 1% of their customers surveyed. Mobile survey benchmarks.

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Product Research User Testing Customer Feedback Data Visualization 264

Alchemer Mobile

MARCH 24, 2022

While customer acquisition, ratings and reviews, and social proof are externally-visible success indicators of a brand, mobile app retention plays the biggest role in increased customer lifetime value and improved ROI. In 2021, brands talked to more of their consumers than ever before, while clearly shifting their strategies toward retention.

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User Testing Feedback Software Customer Feedback Customer Experience 264

Alchemer Mobile

MARCH 22, 2022

Subcategories: Restaurant, Food Services. In our 2022 Mobile Customer Engagement Benchmark Report , a study of more than 1,000 apps across a billion mobile app installs, we take a close look at apps in the Food and Drink category. Data included: Ratings and reviews. Download the full 2022 Benchmark Report here.

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Reporting Tools User Testing Data Visualization Feedback Software 264

Alchemer Mobile

MARCH 23, 2022

Watch the recording of Christy Culp, Apptentive’s Chief Customer Officer and Director of Marketing, Ashley Sefferman, as they discuss 2022 mobile app trends and category-specific benchmarks to help quantify your app’s success. They share insights applicable across the mobile landscape, as well as benchmarks specific to your industry.

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Usersnap

SEPTEMBER 1, 2022

Brands are always looking for effective ways to gain a larger market share. One of the best ways to drive better customer experience than using sentiment analysis tools. Below, we describe what an online sentiment analysis tool is and how businesses can benefit from using them. What Is a Sentiment Analysis Tool?

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Alchemer Mobile

MARCH 8, 2022

Simply put: Customer engagement refers to the relationship and interactions customers have with a brand across all touchpoints and steps along the customer journey. Strong customer engagement means customers interact with the brand in more meaningful ways, further building loyalty. More brand evangelists. Increased sales.

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Customer Feedback User Testing Customer Experience Data Visualization 279

Userpilot

JANUARY 26, 2022

Are you wondering how to effectively use SaaS analytics to reduce churn? You can collect heaps of data but they won’t be of any use if you don’t know what to do with them. SaaS analytics allow you to leverage the data to gain actionable insights and make informed decisions. What is SaaS analytics?

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Analytic Tools Data Visualization Feedback Software Onboarding KPIs 94

freshtrax

JUNE 21, 2022

Adobe Stock is a stock photo service that provides designers, businesses, educational institutions, and government agencies with tens of millions of carefully selected, high-quality royalty-free photos, videos, illustrations, vectors, 3D, and templates that can be used for any creative project. ( Credit: Adobe Stock / Nabi Tang/Stocksy. (

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Data Visualization Customer Feedback User Testing Research Software 52

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. According to the International Data Corporation (IDC) , 65% of global GDP will be digitalized by 2022, and investment in digital transformation (DX) continues to grow.

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Reporting Tools Data Visualization Customer Communications Research Software 228

Alchemer Mobile

JANUARY 4, 2022

From celebrating our ten-year anniversary to being recognized as one of the 100 Best Companies to Work For by Seattle Business Magazine to the publication of our sixth annual Mobile Customer Engagement Benchmark Report and much more detailed below, 2021 was a tremendously successful and exciting year for Apptentive.

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Magazine User Testing Feedback Software Webinar 245

The Product Coalition

FEBRUARY 27, 2023

YML partnered with Champion to evolve the iconic brand for a new generation. Fueled by product insights and strategy, the work exceeded every key metric. Written by Michael Agombar Many times, we see a client’s data collection methods to be lacking, in which case we create analytic tracking plans.

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Data Visualization Customer Feedback Customer Experience Analytic Tools 127

Intercom, Inc.

NOVEMBER 30, 2021

A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. So before you begin searching for specific tools, define your goals upfront.

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Technical Review Feedback Software Analytic Tools Reporting Tools 249

The Product Coalition

JULY 21, 2022

Let’s find out the evolution of e-commerce technology in terms of trends and statistics in 2022. Most importantly, big data and machine learning have paved the way for robotics automation and various software applications. Besides, these e-commerce technologies have promoted the instant transfer of data and mobile devices.

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Reporting Tools Artificial Inteligence Data Visualization Wireless 146

Userpilot

FEBRUARY 26, 2024

Looking for an effective proactive customer service tool and wondering if UserIQ is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserIQ is the ideal choice for your proactive customer service needs. Let’s get started!

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Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

DECEMBER 6, 2021

Is your customer success platform up to scratch for 2022? In this blog, we’ll look at what you should expect from a platform, and give you our honest opinions on what the best customer success tools available right now are. iii) analytics and (iv) segmentation capabilities, (v) security, and (vi) third-party integrations.

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Analytic Tools Feedback Software Reporting Tools Data Visualization 87

The Product Coalition

DECEMBER 22, 2022

Software-as-a-service (SaaS) models, which operate on a subscription basis and are centralized and situated on a remote cloud network, are increasingly popular with businesses for a variety of factors, including flexibility and affordability. Saas startups that provide software as a service have a good delivery model. What Is Saas? — Brief

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Analytic Tools Data Visualization Reporting Tools Startups 118

Reveal

DECEMBER 14, 2021

Reveal Embedded Analytics. Data Analytics Build for Embed – Simple. Predictible. Superior User Experience – Excite your users by making it easy for them to create, edit, and apply machine learning models to their own data visualizations without leaving your application. SDK Improvements.

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Embedded Analytics Data Visualization Analytic Tools Artificial Inteligence 52

Mixpanel

MAY 28, 2024

As a solutions engineer manager, I lead a team at Mixpanel that helps customers build analytics solutions tailored to their product and business goals. I see too many ecommerce companies focusing all of their time, efforts, and budget on marketing and marketing analytics. Not convinced?

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Data Visualization Analytic Tools Customer Experience Marketing 52

Alchemer Mobile

DECEMBER 8, 2022

But if you have a breather, we’re excited to share some data-backed mobile engagement findings, specifically surrounding how seasonality impacts customer sentiment! While we can hypothesize that the lack of Vitamin D certainly contributes to grumpier customers in the gloomier months, we needed data to support our claims.

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Customer Feedback User Testing Data Visualization Customer Experience 246

Intercom, Inc.

DECEMBER 14, 2022

2022 has been a year for the books, with major changes and uncertainty across every industry. . Below are the highlights of what we’ve built for you in 2022, but there’s so much more to see. Below are the highlights of what we’ve built for you in 2022, but there’s so much more to see. Tickets: a new way to use Intercom .

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Data Visualization Feedback Software User Testing Customer Communications 104

Userpilot

JANUARY 17, 2022

Every business has its own unique needs and goals when it comes to collecting user satisfaction data. That’s why we’re taking a look at the best NPS software so you can find the best match for your business and get on the road to sending those insightful surveys! This is your quantitative NPS metric.

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Feedback Software Analytic Tools Data Visualization Software Review 90

Userpilot

DECEMBER 22, 2021

What will be the biggest Product Trends in 2022? Will AI transform Product Management in 2022 by allowing PMs to make a better use of user behavior data ? Will 2022 be the year of Product Ops? Will we see a rise of AI-powered product personalization ? Will we see a rise of AI-powered product personalization ?

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Analytic Tools Feedback Software Data Visualization Onboarding KPIs 130

Userpilot

AUGUST 18, 2022

In fact, studies predict that in the foreseeable future, customer experience will become more important than price and even the product itself. Customers expect personalized experiences , so collect customer data, segment them and trigger relevant flows. Users don’t want to wait for ages for customer service agents to respond.

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Feedback Software Data Visualization Embedded Analytics User Testing 90

Userpilot

NOVEMBER 24, 2023

We also explore an alternative tool that might interest you. TL;DR UserIQ is a digital adoption platform used by SaaS companies in a number of ways, primarily for product adoption, product analytics, and user feedback. While UserIQ is a promising solution, there are better alternative tools in the market. Let’s dive in.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Reveal

AUGUST 12, 2022

Reveal Embedded Analytics. According to Reveal’s top software challenges for 2022 report , citizen developers and low-code/no-code tools can help meet the demand for building applications faster and with fewer resources. Low-code/no-code development is a game-changer. What Is Low-Code/No-Code Development?

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Healthcare 52

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. But more often than not, so many of these tools end up being more work to set up, maintain or use. Product Marketing Tools Overview. Why Use Product Marketing Tools ? Why Use Product Marketing Tools?

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Analytic Tools Feedback Software Research Software Data Visualization 97

Mixpanel

MARCH 22, 2024

The banking and finance industries have seen a lot of disruption in the last 15 years that’s brought financial services even closer to consumers. It’s because of all of this that the market for business analytics in fintech was valued at $3.1 from 2022 to 2031. billion globally in 2021, and it’s projected to reach $22.9

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Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 40

Userpilot

OCTOBER 21, 2022

Looking for customer relationship management examples to inspire your brand? Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. Data-driven decisions. Automated customer service relationships. Omnichannel service. But that’s not all.

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Analytic Tools Feedback Software Data Visualization Reporting Tools 84

AB Tasty

FEBRUARY 5, 2024

Today, we’re thrilled to share our updated brand identity with you. We’re stepping into a new era that better aligns our forever commitment to “test and learn” with our position in the market as a partner that helps brands push ideas even further. Brands now understand the importance and impact of continual experience optimization.

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Branding Data Visualization User Testing Customer Experience 64

Userpilot

JULY 7, 2022

You can derive actionable insight from your user feedback. Being able to use an NPS sentiment analysis tool is crucial for steering campaigns toward the right path. Userpilot is the best NPS sentiment analysis tool out there right now. Choosing the best NPS sentiment analysis tool. allow for follow-up questions .

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Feedback Software Analytic Tools Data Visualization Customer Feedback 52

The Product Coalition

MAY 31, 2022

As a former mobile user research engineer in the mid 2010s, I had a fraction of the data we have now about understanding mobile user behavior. Today, we are fortunate to have billions of micro-interaction data available?—?per Uber and Instagram weren’t that big, we had phones and Whatsapp, and in just ten years, life moved to mobile.

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Analytic Tools Research Software Data Visualization Reporting Tools 155

Intercom, Inc.

FEBRUARY 10, 2022

To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. Last month, we published the second edition. Fast forward one year.

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