Intercom, Inc.

DECEMBER 20, 2022

 We’re not going to lie, 2022 was a challenging, nerve-racking, gripping beast of a year, but here we are at the end of it – and there’s plenty to be thankful for. Niamh O’Connor , Brand Editor at Intercom. This is our last episode of 2022. Des Traynor , Co-founder and Chief Strategy Officer at Intercom.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

Alchemer Mobile

DECEMBER 21, 2022

The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Truly powerful mobile customer engagement comes from hyper-specific brand interactions. At Apptentive, we have Fan Signals which looks at expressed sentiment based on mobile actions and feedback.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Alchemer Mobile

DECEMBER 21, 2022

The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Truly powerful mobile customer engagement comes from hyper-specific brand interactions. At Apptentive, we have Fan Signals which looks at expressed sentiment based on mobile actions and feedback.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

Userpilot

OCTOBER 15, 2022

Customer feedback collection is the lifeblood of any successful SaaS company. Understanding how users feel about your brand , finding areas for improvement, and implementing the necessary changes to meet customer expectations are what give you a competitive advantage. Collect passive feedback with always-on feedback widgets.

Feedback Software 93

Feedback Software User Testing Customer Feedback Research Software 93

Usersnap

JUNE 24, 2022

Building a positive brand reputation is important for every business. Responding to positive reviews increases a customer’s brand loyalty. You should also strive to have a good website feedback tool. Responding with the right positive response example will close the feedback loop between you and your customers.

User Testing 52

User Testing Feedback Software Customer Feedback Software Review 52

Userpilot

JULY 21, 2022

Many brands have great products but what makes you stand out from the competition is customer experience (CX). You will also learn some tips and strategies to create better automation, plus top CXA tools to try in 2022. The best CX automation tools to try in 2022 are Userpilot, Synthesia, and Qualaroo. Keep reading! Automation.

Feedback Software 79

Feedback Software Reporting Tools Customer Experience Data Visualization 79

Userpilot

JULY 30, 2023

Collect customer feedback to make improvements, and increase customer loyalty. It generally involves creating brand awareness and driving prospects down the marketing funnel until they convert to paying customers. Suppose you gained 1,000 new customers in 2022 and your total cost of acquiring them was $90,000.

Customer Experience 77

Customer Experience Customer Feedback User Testing Data Visualization 77

Userpilot

DECEMBER 6, 2022

Most probably you already know how important it is for a brand to offer superior experiences, but how exactly can you measure customer experience? In this article, we will cover the customer experience metrics that reflect users’ perceptions of your brand and how you can improve their experience. What is customer experience?

Customer Experience 86

Customer Experience User Testing Customer Feedback Data Visualization 86

Userpilot

OCTOBER 15, 2022

Routinely collect customer feedback to get a first-hand look at what customers want from their experience. Act on their feedback, then close the feedback loop by notifying them of the changes. B2B brands need to prioritize customer experience for several reasons: Good customer experiences drive loyalty and retention.

Customer Experience 88

Customer Experience B2B User Testing Customer Feedback 88

Modus Create

MARCH 17, 2022

Our recent report 2022 State of Digital Transformation revealed that 57% of enterprises had adopted an agile framework for implementing digital initiatives. This creates a feedback loop that encourages your team to try out new ideas and make continuous improvements. . Today, change is just another Tuesday at work.

Leadership 98

Leadership Agile Reporting Tools Feedback Software 98

Userpilot

NOVEMBER 30, 2022

These are some of the questions that Spencer Grover , Product Marketing Manager at Salesforce , answered in his recent presentation at Userpilot’s Product Drive 2022 conference. Taxjar used SEO content to establish themselves as authorities in their field and drive brand awareness. Then close the feedback loop and act on it.

Feedback Software 88

Feedback Software User Testing Data Visualization Onboarding KPIs 88

Intercom, Inc.

JANUARY 20, 2022

Since then, in anticipation of Intercom’s R&D plan for 2022, we started looking at our internal cadence of productivity and kicked off a project to evaluate each process from ideation to shipping. This is our first episode of 2022. One of the things we sat down to do at the very end of last year was plan out 2022.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Userpilot

JULY 24, 2023

Next, analyze their product, brand, and marketing strategy. However, always ensure that the hype doesn’t become bigger than the product, or your brand may never recover from the resultant negative market perception. Consider a few: Chat GPT OpenAI released a demo of ChatGPT on November 20, 2022.

Product launches 78

Product launches User Testing Product Research ChatGPT 78

Userpilot

MARCH 23, 2022

The 2022 NPS benchmark for SaaS is 41. Customers have been educated, and they expect nothing short of every other brand. Follow-up with detractors and close the feedback loop. Userpilot allows you to create in-app NPS surveys and personalize them with your preferred look and feel to match your brand identity.

Product Research 84

Product Research Feedback Software Analytic Tools Research Software 84