Userpilot

DECEMBER 6, 2021

Is your customer success platform up to scratch for 2022? If your customer engagement levels are not where they need to be, maybe it’s time to look at the customer success software you’re using again? When choosing customer success software, consider: (i) ease of adoption, (ii) is it no-code?, (iii)

Analytic Tools 87

Analytic Tools Feedback Software Reporting Tools Data Visualization 87

Userpilot

SEPTEMBER 21, 2022

How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. There are numerous knowledge base tools in the market. Let’s dig in!

Analytic Tools 84

Analytic Tools Feedback Software Reporting Tools Data Visualization 84

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is a customer education platform?

Analytic Tools 92

Analytic Tools Feedback Software Reporting Tools Education 92

Modus Create

MARCH 14, 2023

Digital transformation is the process of managing the adoption of digital products, platforms, and processes to create a more competitive organization. Each example showcases how an enterprise successfully adopted digital products, platforms, or processes to make a positive impact on its bottom line.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

Alchemer Mobile

NOVEMBER 21, 2022

Data from 2022 Mobile Customer Engagement Benchmark Report. A positive outcome of identifying your fans is identifying the people who are most likely to say great things about you and who’ve already raised their hand and said, “We love this brand.”. Knowing When to Ask for Feedback is Tough. If a customer says, “I’m a huge fan.

Customer Feedback 244

Customer Feedback Feedback Software User Testing Product Research 244

Userpilot

AUGUST 18, 2022

Users don’t want to wait for ages for customer service agents to respond. Deliver proactive support and self-service options for the best customer experience. Keep an eye on immersive CX technologies, like VR and AR. E-commerce businesses already use these tools to improve engagement. SaaS businesses are next.

Feedback Software 90

Feedback Software Data Visualization Embedded Analytics User Testing 90

Userpilot

JUNE 3, 2022

Trying to find the best product marketing resources for 2022? We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. Best product marketing tools.

Research Software 83

Research Software Analytic Tools Feedback Software Data Visualization 83

Alchemer Mobile

DECEMBER 21, 2022

The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. This takes some basic research but tools like Statista can help you quickly gather high-level data.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. But more often than not, so many of these tools end up being more work to set up, maintain or use. Product Marketing Tools Overview. Why Use Product Marketing Tools ? Ready to dive in?

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Product Talk

DECEMBER 7, 2022

Whether you are brand new to conducting customer interviews or have conducted hundreds of customer interviews, this guide will cover everything you need to know including: What are customer interviews? In my continuous discovery framework, I argue teams need to discover opportunities and solutions. Tweet This. Tweet This.

User Testing 196

User Testing Reporting Tools Customer Experience Research Software 196

Intercom, Inc.

MARCH 31, 2022

?. Last week, we introduced three brand-new products to help businesses drive customer engagement and growth. One of them was Intercom Surveys – a tool that connects you to valuable customer insights and enables you to turn those insights into action in real-time. Liam Geraghty: Okay. Let’s see.

Feedback Software 118

Feedback Software Product Research Reporting Tools Research Software 118

Userpilot

NOVEMBER 24, 2023

We also explore an alternative tool that might interest you. TL;DR UserIQ is a digital adoption platform used by SaaS companies in a number of ways, primarily for product adoption, product analytics, and user feedback. While UserIQ is a promising solution, there are better alternative tools in the market. Let’s dive in.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. Thank you all for listening over this past year – we hope you enjoy this episode and we’ll see you in 2022. Government services shouldn’t be renowned for their endless queues, confusing forms, and excessive bureaucracy.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Alchemer Mobile

DECEMBER 21, 2022

The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Demographic factors Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Retarget using demographic factors such as age, gender, location, etc.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

The Product HQ

MAY 10, 2024

Today, more and more businesses are looking for product managers specializing in artificial intelligence and machine learning technologies. According to AI trends from Finances Online , the CAGR growth rate for the market size of the AI industry exceeds 33% between the period 2019 and 2022.

Artificial Inteligence 52

Artificial Inteligence Technical Review Analytic Tools Research Software 52

Userpilot

MARCH 15, 2023

Is Pendo or Spekit the best tool for interactive user guides? And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. Spekit is another digital adoption platform that solely provides employee onboarding.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Appcues or Spekit? Or is there another in-app onboarding software that is superior than the two? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Another no-code solution is Spekit.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Userpilot

MAY 8, 2023

Selecting the optimal product adoption platform for your SaaS can be a challenging task. TL;DR Appcues is another no-code user onboarding platform that helps non-technical teams track and analyze product usage. Userpilot is a comprehensive digital adoption platform (DAP). Comparing Appcues vs Usetiful vs Userpilot?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Department of Product

MARCH 28, 2022

Or how about telling the execs at Microsoft Office that their model of selling physical boxes of Office software is a one way ticket to death by Google Workspace? Anyone fancy letting Kodak know that their entire business is about to get destroyed by the iPhone? But, it’s a luxury that not all companies can afford.

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52

Userpilot

OCTOBER 15, 2022

Most young customers prefer self-service support , so build a resource center filled with helpful content in various formats, including video tutorials and help articles. Promote social proof in your marketing by highlighting customer reviews , testimonials, and case studies. Why is customer experience important in B2B?

Customer Experience 88

Customer Experience B2B User Testing Customer Feedback 88

Intercom, Inc.

FEBRUARY 23, 2022

This is especially true among employees experiencing increasing demand due to the pandemic, such as support agents, as our latest Customer Support Trends Report shows: 64% of support leaders say their team has felt burned out in the past 12 months. Then, a national brand had me as their success coach for women for seven years.

Reporting Tools 118

Reporting Tools Research Software Technical Review Product Research 118

Userpilot

MARCH 23, 2022

They’re satisfied with your tool and most likely to recommend you. The 2022 NPS benchmark for SaaS is 41. Reach out to promoters to ask for reviews or recommendations. Userpilot is a fantastic tool for collecting and analyzing NPS feedback. NPS leaders by industry (Image source: Satmetrix systems).

Product Research 84

Product Research Feedback Software Analytic Tools Research Software 84