Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. Well that was quite the year.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Userpilot

JULY 24, 2023

Craft your product positioning statement. Decide on your product positioning statement Armed with the information from your market research, you’re now ready to craft your positioning statement. Good product positioning helps the customer understand your product and how it satisfies their needs.

Product launches 98

Product launches User Testing Product Research ChatGPT 98

Userpilot

DECEMBER 18, 2022

Let’s see how Product Trends will shape up for 2023, how they compare to the 2022 and 2021 predictions , and what Product Resolutions our top-thought leaders made for the upcoming year! As every year, we’ve asked top product experts to share their opinion on the upcoming industry trends. Implementing AI features into core product offerings.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Product Research 98

Gainsight

MAY 17, 2023

Why CS Needs to Evolve in 2023 Nick Mehta, CEO of Gainsight, kicked off the opening keynote on a positive note, saying, “Our job in CS isn’t just about adoption, retention, and expansion. Welcome to the stage, ChatGPT. The Digital Customer Success Playbook At Pulse 2022, we announced the Durable Growth Playbook.

Generative AI 52

Generative AI Reporting Tools Customer Experience ChatGPT 52

The Product Coalition

JULY 28, 2023

Going back to 2022, the Barcelona x Spotify deal reduced in value rapidly because, of the 350 million Barcelona fans only 1% of them were registered with meaningful contact data. For me and my team of Data Product Managers, we’re in a unique position in my opinion. Data is driving valuations of companies, and deals.

Data Visualization 127

Data Visualization Reporting Tools User Testing Customer Experience 127

Department of Product

NOVEMBER 2, 2023

Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. Finally, if you’re looking for new ways to test pricing and positioning before releasing a new product or feature, this tool could really help. Enjoy the rest of your week!

Data Visualization 52

Data Visualization Research Software Analytic Tools Reporting Tools 52

The Product Coalition

JULY 4, 2023

In this section we talk about the “Coming soon” page, the boom of ChatGPT and AI-generated comments on Product Hunt, the platform’s new anti-spam policy, and the Randomized Homepage. July 2022): 5th place, 136 upvotes by end of launch day, 200+ as of April 2023 Nitro 3.0

Customer Experience 113

Customer Experience B2B ChatGPT Reporting Tools 113