Intercom, Inc.

MAY 19, 2022

With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. The results are in: businesses are investing more in measuring the impact of their customer service and turning to tools such as self-service and proactive support to drive a good experience.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Userpilot

DECEMBER 6, 2021

Is your customer success platform up to scratch for 2022? In this blog, we’ll look at what you should expect from a platform, and give you our honest opinions on what the best customer success tools available right now are. iii) analytics and (iv) segmentation capabilities, (v) security, and (vi) third-party integrations.

Analytic Tools 87

Analytic Tools Feedback Software Reporting Tools Data Visualization 87

Userpilot

MARCH 8, 2022

There are some well-known names as well as new faces on the list, from all over the world – together with their LinkedIn profiles and medium blogs, so you can follow their journeys and insightful posts yourself. She advises executives around the world regarding product management. CEO of Product Labs. Author of “The Build Trap”.

Technical Advisors 107

Technical Advisors Product Research Analytic Tools User Testing 107

Atlassian

FEBRUARY 23, 2022

2022 promises to (finally) be the transitional “light at the end of the tunnel” year we’ve been waiting for. Whether you’re communicating via email, voicemail, chat, or conference call, Rose Eliff, Senior Technical Writer at Custom Business Solutions , reminds us employ the four 4 Cs: Clear – Avoid ambiguity. Look: data is great.

Customer Experience 105

Customer Experience Technical Advisors Leadership Article 105

Userpilot

JANUARY 5, 2022

We work with hundreds of SaaS companies and are willing to share the insights from all those conversations with you. If you want good onboarding software, look for a tool that lets you build tooltips , modals , checklists , product tours , and help centers without requiring any code at all. Let’s get into it.

Analytic Tools 52

Analytic Tools Software Review Data Visualization User Testing 52

Bain Public

JANUARY 24, 2022

Bain Public (acquired by XMachina) is looking to hire a Product Analyst Intern - Fall/Winter 2022. Second, to assist and work in collaboration with the rest of the Product Management team and third, to work in collaboration with our broader team – which includes UX/UI, Engineering and a team of Data Scientists.

Research Software 52

Research Software Technical Advisors Artificial Inteligence Product Research 52

Bain Public

JANUARY 24, 2022

Bain Public (acquired by XMachina) is looking to hire a Product Analyst Intern - Spring/Summer 2022. Second, to assist and work in collaboration with the rest of the Product Management team and third, to work in collaboration with our broader team – which includes UX/UI, Engineering and a team of Data Scientists.

Research Software 52

Research Software Technical Advisors Artificial Inteligence Product Research 52