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The ultimate customer support tech stack for 2022

Intercom, Inc.

To achieve this seemingly elusive balance, it connects these three support layers and core capabilities: Proactive support that helps you get ahead of known problems before they reach your team using outbound messages , product tours , and mobile carousels. Business intelligence: Prodsight. Product feedback: Productboard.

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Why customer engagement is the key to business growth in 2022 and beyond

Intercom, Inc.

When a prospect is intrigued by your outbound marketing and reaches out to your support team to ask a question, is that a marketing, sales, or support issue? According to the International Data Corporation (IDC) , 65% of global GDP will be digitalized by 2022, and investment in digital transformation (DX) continues to grow.

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Product Update: More Account-Wide Controls and Management for Account Admins

Alchemer Mobile

In December 2022, the Alchemer product team launched more improvements to Standard Reports, improved Project Folder management, and account webhook enhancements designed to give account administrators more control and improve organization. First, the ability to add custom request headers to outbound webhook calls.

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UI/UX Designer Intern - Fall/Winter 2022

Bain Public

Bain Public (acquired by XMachina) is looking to hire a UI/UX Designer Internship - Fall/Winter 2022. Second, to assist and work in collaboration with the rest of the Product Management team and third, to work in collaboration with our outbound communication team – which includes social media and a team of content creators.

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UI/UX Designer Intern - Spring/Summer 2022

Bain Public

Bain Public (acquired by XMachina) is looking to hire a UI/UX Designer Internship - Spring/Summer 2022. Second, to assist and work in collaboration with the rest of the Product Management team and third, to work in collaboration with our outbound communication team – which includes social media and a team of content creators.

UX 52
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Creating excellent customer experiences with the right e-commerce tech stack

Intercom, Inc.

Address things like “rage clicking” directly with real-time, outbound messages to your customers to help them preemptively resolve issues. Features like outbound messages or banners are not just great for support, but marketing and sales teams can also reap the rewards of a proactive approach. Sense their frustration?

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Built for you: Improved Surveys, enriched push notifications, Australian data hosting, and more

Intercom, Inc.

A picture is worth a thousand words and now you can add images to your outbound mobile push messages to increase open rates. In June 2021, the Australian government outlined a plan to fully mandate all governmental data to be hosted within Australian borders by 30 June 2022. Learn how to get started in this help centre article.