2023 Agile Customer Experience Generative AI 
Userpilot
FEBRUARY 25, 2024
Analyzing user behavior can help you understand how users perceive your product and brand. Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. TL;DR User behavior trends are not the same as consumer behavior trends.
Gainsight
FEBRUARY 22, 2024
In the dynamic landscape of community management, 2023 saw significant strides in redefining the role and impact of online customer communities for organizations. In the early 2000s, they primarily served as platforms for users to seek assistance and information.
Modus Create
FEBRUARY 5, 2024
But 2023 felt different. Generative AI captured the world’s imagination and received unprecedented attention. In such exciting times, it might be tempting to assume that shiny new technologies will dominate digital transformation trends in 2024. Every year is a year of disruption.
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