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Community Management Essentials: Dos and Don’ts for 2024 Success

Gainsight

In the dynamic landscape of community management, 2023 saw significant strides in redefining the role and impact of online customer communities for organizations. Key Trends from 2023 In 2023, several key trends shaped the community landscape.

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14 User Behavior Trends For SaaS in 2024

Userpilot

Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. Similarly, generative AI applications are helping speed up UX writing and enhance data analytics. Such no-code growth leads to more agile teams that can increase company profitability. Example of a help center.

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Digital transformation is more than AI: you still need a customer-focused strategy

Modus Create

But 2023 felt different. Generative AI captured the world’s imagination and received unprecedented attention. As enterprise leaders, we need to figure out how AI augments and supports overall digital initiatives before blindly investing. Every year is a year of disruption.