Gainsight

DECEMBER 21, 2023

For a long time, proactive vs reactive was a common debate among Customer Success professionals. Now, the verdict is in, and everyone agrees that proactive Customer Success Managers (CSMs) are best positioned to drive value and deliver a better customer experience. Control over the customer experience.

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Customer Experience Customer Feedback Feedback Software User Testing 52

Department of Product

OCTOBER 19, 2023

Chartpack: Web Technologies used in product development Q4 2023 What are the most popular programming languages, databases and new technologies that power the web? This Chartpack is designed to help you to stay up to date with the shape of the web in 2023 so that you can make stronger strategic technical decisions.

Research Software 52

Research Software Analytic Tools Data Visualization Feedback Software 52

Gainsight

OCTOBER 2, 2023

View this post on Instagram A post shared by HubSpot (@hubspot) Which is why here at Gainsight, we are delighted to announce the findings of the Customer Success Index EMEA 2023. Based on the results of our latest survey of European companies, it is clear that the field of Customer Success (CS) is all grown up—and strategic.

Customer Experience 52

Customer Experience Customer Feedback Reporting Tools Software Review 52

Gainsight

OCTOBER 2, 2023

View this post on Instagram A post shared by HubSpot (@hubspot) Which is why here at Gainsight, we are delighted to announce the findings of the Customer Success Index EMEA 2023. Based on the results of our latest survey of European companies, it is clear that the field of Customer Success (CS) is all grown up—and strategic.

Customer Experience 52

Customer Experience Customer Feedback Reporting Tools Software Review 52

Userpilot

JUNE 25, 2023

Escaping the Build Trap promotes outcome-driven product management to deliver real value to customers. Hooked delivers insights into the psychology of user habits and engagement to design captivating products. Product Rantz is an amusing read on ‘how to lose users and alienate your customers.’

Books 80

Books Analytic Tools Data Visualization Product Research 80

Gainsight

APRIL 11, 2023

We are FIRED UP to announce Pulse 2023 will be taking place at Moscone Center in San Francisco on May 16–17, with Pulse Academy Live on May 15. Pulse is celebrating its tenth anniversary as the biggest, most amazing conference for the customer success community. Here’s a look at our Pulse 2023 conference tracks.

Leadership 52

Leadership Education Customer Feedback Events 52

The Product Coalition

FEBRUARY 4, 2023

But product management at the lower levels is still an individual sport, while product leadership at the highest levels is a team sport. They learned how to play the team sport called product leadership. You can no longer define success as having a good product, or as satisfying sales’ or users’ needs.

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Leadership User Testing Product Strategy Strategy 142

The Product Coalition

SEPTEMBER 10, 2023

Leadership without authority is product management 101. I am saying it confidently based on countless times that I have seen the important insights that these discussions have surfaced, and the new level of understanding and focus of the business goals that companies were able to achieve as a result. But that’s not the real reason.

Leadership 103

Leadership Strategy User Testing Product Strategy 103

Department of Product

OCTOBER 5, 2023

Speaking of which, Microsoft has revealed it is developing a new feature for Outlook that will allow users to keep track of any meetings they can’t attend in person. It enables everything from reliable business logic to insightful decision-making and robust machine learning modeling. Lyfts engineering teams explain how they do it.

Analytic Tools 52

Analytic Tools Research Software Artificial Inteligence Data Visualization 52

Product Talk

MARCH 1, 2023

I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” It keeps us focused and ensures that we create value for the business while meeting customer needs. said other.

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Product Research Data Visualization Customer Feedback Weak Development Team 190

Alchemer Mobile

AUGUST 28, 2023

Key leadership addition positions Alchemer to continue impressive organic and acquisition momentum. LOUISVILLE, COLORADO, August 29, 2023 – Alchemer – a global leader in experience management and enterprise feedback technology – today announced the hiring of Brandon Hodges as Chief Revenue Officer (CRO).

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Feedback Software Research Software User Testing Product Research 130

Business of Software Conference

SEPTEMBER 1, 2023

With less than 30 days to go till BoS USA 2023, let’s take a look at the line up and when you can expect to see them on stage! You will gain a powerful insight into how to craft better stories. Justin Dickow A case study like no other. She’ll share terrible and terrific examples that reveal why most sales pitches get it wrong.

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Data Visualization Banking Customer Experience Framework 52

Innovatemap

DECEMBER 20, 2023

As we wrap up 2023 (see what we did there), let’s give credit to the products, podcasts and people who inspired us at work, home and everywhere in between. From insights keeping us informed on product trends to friendly competition around the Village Table, here’s a list of a few favorites from our team.

Research Software 52

Research Software Customer Feedback Entertainment User Testing 52

The Product Coalition

DECEMBER 11, 2023

To survive and succeed, your product leadership must be sharper than ever. Will 2024 be better or worse than 2023? One of my favorites is to ask someone to play your devil’s advocate (which is what I do with the startups I’m advising to) and take their feedback super seriously. Regardless of its origins, the downturn is here.

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Leadership User Testing Customer Experience Customer Feedback 78

Product Talk

MARCH 13, 2024

Feature parity across desktop and mobile is rarely what customers need or want. If an organization wants to shift to product teams—teams empowered to drive outcomes —they need to structure their teams such that each team includes the necessary skills and abilities required to build and deliver customer value. and CBC Gem.

Research Software 291

Research Software Weak Development Team Feedback Software User Testing 291

Product Talk

JANUARY 10, 2024

You might remember that at the start of 2023 , I announced that I wasn’t setting any goals for the year. As 2023 wound down, I started to reflect on the year and to also look forward to 2024. I was disappointed that 2023 didn’t turn out as planned. No, I don’t mean interviewing GPTs instead of talking to real customers.

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ChatGPT Feedback Software Product Research Generative AI 198

Gainsight

MAY 18, 2023

Every year at Pulse , we recognize industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and transforming the way businesses engage with their customers. They don’t just think about success for a few customers, they set out to accomplish success for all customers.

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Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Product Talk

SEPTEMBER 13, 2023

Tweet This And while you technically don’t need permission to get started, at some point, you will need buy-in and support from your leadership. We spoke with User Research Director Niklas Fischerström and Chief Product Officer Francesca Cortesi to learn how they’ve worked together to roll out continuous discovery habits at Hemnet.

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Product Research User Testing Research Software Feedback Software 269

Usersnap

JULY 26, 2023

Customers are at the functional center of every successful business model, and it’s time we uncovered the secrets to unlocking financial success through the idea of customer centricity by presenting customer focus examples. Key strategies and learnings from the top companies 5 best customer-centricity examples 1.

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User Testing Customer Feedback Customer Experience Reporting Tools 52

Product Talk

JUNE 21, 2023

. – Tweet This You may already know Ellen if you participated in the most recent cohort of Defining Outcomes or if you’ve been hanging out in the CDH community where Ellen regularly shares her insights and resources. I’ve always been a big believer in user and customer research. If they’re one and the same, great.

Product Research 177

Product Research User Testing Research Software Customer Experience 177

People-First Product Leadership

NOVEMBER 19, 2023

Instead end of year budget planning, priority setting for 2024, and the push to hit 2023 goals is in full swing. If you’ve been reading my newsletter or following my course People-First Product Leadership , you know I am a fan of empowered teams. Go through performance review feedback and recommendations on LinkedIn.

Leadership 52

Leadership User Testing Customer Experience Customer Feedback 52

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

Analytic Tools 95

Analytic Tools Research Software Feedback Software Customer Experience 95

Gainsight

FEBRUARY 13, 2023

This article was originally published in TechHQ in two parts: Data insights drive Zoom innovation and Zoom—the next generation. What can a customer success platform add to its offering? In fact, in times like these, it’s imperative that we’re laser-focused on those customer insights.

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Customer Feedback Data Visualization Customer Experience Strategy 52

Gainsight

MAY 16, 2024

Recognizing innovation and leadership in the customer success industry is one of our favorite parts of the entire event. The Architect: Lucid Software The first award is The Architect, a company that goes above and beyond to build a thriving customer community. Another Pulse means a new crop of GameChanger award winners.

Reporting Tools 59

Reporting Tools Data Visualization Feedback Software Customer Feedback 59

Product Talk

APRIL 17, 2024

She regularly shares her learnings and insights on LinkedIn and recently took some time to chat with Teresa for this Product in Practice about her teams’ experience with continuous discovery. I know in a lot of feature factories, product teams don’t engage with customers that often. Were they engaging with customers?

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Product Research User Testing Data Visualization Research Software 218

UX Studio: Product Management

DECEMBER 7, 2022

Award-winning UX design agency, helping businesses to create impactful platforms and seamless user experiences for all industries. UX studio is a UX design firm specializing in user experience research, founded by Dávid Pásztor in 2013. NN/g is well-known for its user-centered approach with 25 years of experience behind them.

User Testing 52

User Testing Research Software Product Research UX 52

Userpilot

AUGUST 29, 2023

In this article, we’re going to unpack what is product management , how it differs from traditional project management, the role it plays in building products that delight your users, and the skills a good product manager must demonstrate to succeed. Champions a customer-centric approach. Let’s go! Drives product success.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Research Software 87

ProductPlan

MARCH 21, 2024

We’ve been crunching the numbers, analyzing the trends, and distilling them into bite-sized insights so that you can have the tools you need to thrive as a product leader. We compiled insightful responses from over 1400 product professionals worldwide and analyzed them to spot the latest trends. And guess what?

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Reporting Tools Data Visualization Research Software Feedback Software 100

The Product Coalition

MAY 6, 2023

Your customers seem to want new features all the time. Today I want to talk about a specific type of saying ‘no’, one that not many product managers even realize is an option: saying ‘no’ to customer requests. To do that, though, to actually give each customer request proper thinking, you must change your mindset.

User Testing 125

User Testing Customer Feedback Customer Experience Research Software 125

Userpilot

DECEMBER 12, 2023

By prioritizing the UX team’s effort to address the most acute user problems, a UX roadmap has a significant impact on improving satisfaction and loyalty. UX research aims to identify specific user pain points. Common research techniques include user behavior analysis, surveys, and interviews. Book the demo! UX roadmap.

Roadmap 86

Roadmap Customer Experience UX Product Research 86

Lenny Rachitsky

JANUARY 23, 2024

” Gong is one of the fastest SaaS companies in history to reach $100 million in annual revenue, has over 4,000 customers—including companies like Snowflake, Shopify, HubSpot, and LinkedIn—and has raised more than $500 million from Tier 1 investors like Sequoia Capital, Coatue, and Thrive Capital. a pipeline review).

Feedback Software 102

Feedback Software User Testing Customer Feedback Workshop 102

ProductPlan

FEBRUARY 9, 2023

Is the senior leadership at your organization constantly ordering you to work on the top 10 priorities that change every other day? ProductPlan’s 2023 State of Product Management Report found that 54% of roadmaps are designed around outputs. Our 2023 State of Product Management Report gave some clear indicators.

Weak Development Team 52

Weak Development Team Reporting Tools Feedback Software Customer Feedback 52

Business of Software Conference

OCTOBER 11, 2023

Notes from the Sigmacorns at BoS USA 2023. Why these questions should be asked Feedback, performance, and competitor relations Feelings (pride or jealousy) about own company and others Relevance of important values and aspirations Exact choices: Extract the choices that your company makes as attributes What does the company do?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Userpilot

OCTOBER 20, 2023

TL;DR Product-led growth is a GTM strategy that prioritizes the product as the main driver of customer acquisition, activation, adoption, and account expansion. Such an approach has a number of advantages: A lower customer acquisition cost, which is possible thanks to low-touch onboarding and support, is one of the main benefits of PLG.

Feedback Software 84

Feedback Software Analytic Tools Data Visualization Customer Experience 84

Modus Create

FEBRUARY 5, 2024

But 2023 felt different. Regardless of the latest technology, business leaders are still asking: How can we execute a successful strategy to engage our customers, improve efficiencies, and future-proof the business? There are many reasons to prioritize cybersecurity , including the simplest one: your customers care.

Data Visualization 64

Data Visualization Research Software Analytic Tools Customer Experience 64

UX Studio

DECEMBER 14, 2023

In the heart of Hungary, we just started to read about ergonomy and user-friendly design, but proper UX research wasn’t part of the process and widespread yet. Our role wasn’t just about pushing pixels but shifted towards product design, maneuvering between business needs and end users.

Research Software 89

Research Software UX Feedback Software User Testing 89

The Product Coalition

OCTOBER 30, 2023

This was the third conversation we were having about the product, an app that served our own company along with external customers. And we all know that internal customers take more work to manage. But I also recognized it was a significant change for stakeholders and customers. What about the customer’s goals?

Roadmap 114

Roadmap Feedback Software Onboarding KPIs User Testing 114