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At Pulse 2023, Gainsight Doubles Down On Digital Customer Success and Generative AI

Gainsight

Pulse 2023 opened today, and with it, the community of thousands of Customer Success (CS), Product, and Community professionals set in motion the next era of our industry: Digital Customer Success (DCS). What’s Next: Digital Customer Success The theme of Pulse 2023 is What’s Next? It’s a problem of people, strategy, and process.”

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Product Briefing – October 26, 2023

Department of Product

Discord is expanding its new monetization strategy, making its app hub available to users in Europe and the UK. Discord’s senior product manager, Mason Sciotti, says the company has known how valuable its open API has been since its inception, and the app store is a natural extension of that.

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Product Briefing – November 16, 2023

Department of Product

NN Group) Strategy case study – The rise and fall of Jawbone Product malfunctions, weak gross margins, inflated valuations and financing troubles would reverse Jawbone’s meteoric rise. Growth in this product category, along with cuts, has led to the company reported quarterly profits in 2023. Full study on AI accuracy.

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Product Briefing – October 5, 2023

Department of Product

Amazon will invest up to $4 billion in Anthropic, giving Amazon a minority ownership in Anthropic and in return, Amazon developers will be able to incorporate Anthropic’s generative AI capabilities into their work via Amazon Bedrock. With its podcast strategy failing, it’ll be interesting to see if this shift to audiobooks works.

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Building User-Centric and Responsible Generative AI Products

Speaker: Shyvee Shi - Product Lead and Learning Instructor at LinkedIn

In the rapidly evolving landscape of artificial intelligence, Generative AI products stand at the cutting edge. These products, with their unique capabilities, bring fresh opportunities and challenges that demand a fresh approach to product management.

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Product Briefing – September 14, 2023

Department of Product

Height is a new project management tool for product teams and they’ve just launched 2.0 which gives product teams AI super powers. NN Group) Strategy – Product vs. distribution: which one is more important? Project management is necessary, but it’s often tedious. You can find out more here. With Height: ?Get

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Community Management Essentials: Dos and Don’ts for 2024 Success

Gainsight

In the dynamic landscape of community management, 2023 saw significant strides in redefining the role and impact of online customer communities for organizations. As we embark on a new year, it’s crucial to reflect on the lessons learned and set our sights on the dos and don’ts for community management in 2024.