Remove 2024 Remove Customer Feedback Remove Dashboard Remove Naming
article thumbnail

12 Best Customer Retention Software for SaaS Companies in 2024

Userpilot

Are you on the lookout for tools that can help you improve customer retention ? This article shows what you should look for when choosing customer retention software and showcases 12 tools worth considering. Zendesk is a customer service software for omnichannel support. Before that, though, we cover some background basics.

article thumbnail

How Meagan Glenn From Lavender Leverages Customer Feedback for Product Growth

Userpilot

Customer feedback can be a goldmine of valuable insights for SaaS companies seeking growth. But how does one actually go about collecting feedback , prioritizing it, and using it to make key product decisions? Valuable feedback usually comes from power users or those who are well-versed with your product.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

14 Best Customer Analytics Platforms in 2024

Userpilot

As you’re researching customer analytics platforms, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. UXCam is a product analytics software optimized for mobile customer insights.

article thumbnail

What is Customer Sentiment Score & How to Measure It?

Userpilot

The customer sentiment score can help you tell how well-perceived your brand is. Let’s explore the customer sentiment score, how to measure it with user feedback , and what strategies you can execute to elevate the customer experience. But how can you measure and improve it?

article thumbnail

Who is Eric Ries: Background, Books, Webinars, and More

Userpilot

Eric Ries is a name synonymous with innovation and startup success. Eric Ries’ approach emphasizes iterative product development, validated learning, and a focus on customer feedback. This book offers practical insights, stories, and tools for organizations navigating modern business challenges.

Webinar 105
article thumbnail

Step-by-Step Guide to Building a Review Funnel in SaaS

Userpilot

Customers trust real customer reviews just as much as recommendations from friends and family. TL;DR A review funnel is a system that helps businesses manage customer feedback and increase chances of receiving positive reviews. It can help you get customer insights to improve their experience.

article thumbnail

Free vs Paid Analytics Platforms: How to Choose One (+ Best Tools in Each Category)

Userpilot

Free tools offer basic functionalities but are limited in different aspects like customizations, technical support , and integrations with other apps. UXtweak is the best free user experience research platform. Userpilot is the product growth platform for user journey analytics. Web analytics tools. Social media analytics tools.