Sachin Rekhi

JUNE 18, 2015

Over the past year at LinkedIn I developed a strong appreciation for using Net Promoter Score (NPS) as a key performance indicator (KPI) to understand customer loyalty. The Origin of NPS. Net Promoter Score (NPS) is a measure of your customer's loyalty, devised by Fred Reichheld at Bain & Company in 2003.

Product Research 107

Product Research Customer Experience User Testing KPI 107

Sachin Rekhi

DECEMBER 26, 2019

I always cherish the holidays because it gives me the perfect opportunity to reflect on the past year from both a personal and professional perspective. This year, as we roll past the end of the decade, I've found myself taking it in as a whole. Not to disappoint, I ultimately published 12 talks , 10 podcasts , and 13 SlideShare decks as well.

User Testing 68

User Testing Dashboard Software Engineering Document 68

Sachin Rekhi

JANUARY 3, 2016

A Practitioner's Guide to Net Promoter Score (NPS) Career Optimization How to be an Infinite Learner. 2015 was the year I returned to writing. I tried my best to keep a weekly cadence in the second half of the year and generally did with a few brief hiatuses. Optimize For Passion/Skill/Opportunity Fit.

Product Management 60

Product Management Product Manager User Testing Document 60

Sachin Rekhi

MARCH 1, 2020

When I started writing 11 years ago, I did so the same way most people do: by opening a blank document and typing my thoughts on the page. But each year since then I've subtly refined and evolved my process in an attempt to improve the quality of my writing and its impact. Now with 150+ essays published with over 1.5 What I write about.

Data Visualization 192

Data Visualization User Testing Customer Feedback Software Review 192