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How customer support can keep up with customer expectations

Intercom, Inc.

In a recent survey of customer support leaders, Aircall, an internet phone system specifically built for online call centers, found that controlling costs was the No. Moreover, when new innovations are developed for the customer support industry, they are often framed as a way to cut costs rather than offering better service.

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Post-Pandemic Mobile App Improvement Strategies by Industry | Travel & Hospitality, Retail & Shopping, Food & Drink

Alchemer Mobile

According to a report by Statista , this is how various industries have been impacted by the pandemic. Read the full DAU report for all industries here. According to Statista’s report, this industry was the second most impacted by COVID-19 – and for obvious reasons. So, what are Travel and Hospitality brands to do?

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The Top Mobile In-App Feedback Tools of 2022

Alchemer Mobile

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? Mobile in-app feedback tools & solutions.

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Verizon Makes a Super Apology but Consumers Block That Call

DISQO

Many brands use the Super Bowl as an opportunity to launch new campaigns and introduce new spokespeople. We ran some tests on the Alpha platform to see whether the ads will succeed or will backfire and seem like more corporate PR spin. Unfortunately, Verizon is not the first corporation to make a mistake that hurts its brand.

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Verizon Makes a Super Apology but Consumers Block That Call

DISQO

Many brands use the Super Bowl as an opportunity to launch new campaigns and introduce new spokespeople. We ran some tests on the Alpha platform to see whether the ads will succeed or will backfire and seem like more corporate PR spin. Unfortunately, Verizon is not the first corporation to make a mistake that hurts its brand.

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Verizon Makes a Super Apology but Consumers Block That Call

DISQO

Many brands use the Super Bowl as an opportunity to launch new campaigns and introduce new spokespeople. We ran some tests on the Alpha platform to see whether the ads will succeed or will backfire and seem like more corporate PR spin. Unfortunately, Verizon is not the first corporation to make a mistake that hurts its brand.

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Wellbeing coach Marilyn Suttle on curbing burnout and attrition

Intercom, Inc.

This is especially true among employees experiencing increasing demand due to the pandemic, such as support agents, as our latest Customer Support Trends Report shows: 64% of support leaders say their team has felt burned out in the past 12 months. Then, a national brand had me as their success coach for women for seven years.