Userpilot

MARCH 29, 2023

What’s digital analytics? In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it! TL;DR Digital analytics allows teams to measure and analyze product performance to improve their digital strategy. Are you in?

Data Visualization 98

Data Visualization Analytic Tools Embedded Analytics Feedback Software 98

Userpilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. What is customer experience analytics? What’s the value of it?

Data Visualization 98

Data Visualization Analytic Tools Customer Experience Feedback Software 98

Userpilot

OCTOBER 27, 2023

Another way to make the sales process more PLG is by adding self-service elements wherever it’s possible, like a resource center for after-hours support. Using analytics tools like funnel and paths analysis or session recordings helps teams identify friction. Book the demo to see how it can help your business.

Feedback Software 105

Feedback Software Embedded Analytics Analytic Tools Enterprise 105

Userpilot

OCTOBER 20, 2023

In this article, we look at 10 product analytics tools that you should consider when making your choice. HubSpot is a comprehensive marketing, sales, and customer service platform that allows you to optimize your sales and marketing funnel, with features like custom funnel reports and segmentation. Let’s get right to it!

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Reporting Tools 105

Reveal

DECEMBER 14, 2021

Reveal Embedded Analytics. Data Analytics Build for Embed – Simple. Our goal is to deliver an amazing end-user UX for self-service BI, deep data analytics, and data storytelling. Re-imagining the interactions on Dashboards and individual visualizations in a dashboard. Predictible.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Artificial Inteligence 52

Userpilot

JULY 4, 2023

Userpilot NPS Dashboard. The real power of Userpilot surveys, however, lies in the built-in analytics dashboard. In addition to a specialized NPS dashboard, you get a general dashboard for tracking, visualizing, and analyzing survey responses. Analyze survey responses on a simple dashboard. SurveyMonkey.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Embedded Analytics 95

Userpilot

JANUARY 15, 2024

You can measure customer experience within the fintech industry using periodic surveys, post-interaction surveys, and funnel analysis. Userpilot can help you build and embed CES surveys in your application without writing any code: Get your free Userpilot demo today!

Analytic Tools 101

Analytic Tools Feedback Software Reporting Tools Data Visualization 101

Userpilot

MARCH 31, 2023

So let’s see what these metrics are and how you can leverage user onboarding analytics to optimize them. TL;DR User onboarding is the process that users undergo to adopt your product or service. Provide in-app self-service support with a help center and discover where users get stuck. Book a demo to learn how.

Onboarding KPIs 97

Onboarding KPIs Analytic Tools Data Visualization Embedded Analytics 97

Mixpanel

MAY 8, 2023

For marketing teams focused on getting more user traffic and signups, Google Analytics has been the tool of choice. But with customers spending more time researching and buying online, websites and product experiences are converging to accommodate customer needs, and the scope of analysis for most marketers is increasing.

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Reporting Tools 52

Userpilot

NOVEMBER 29, 2022

In this article, you’ll learn: How to conduct churn analysis. Customer churn data tells you how many customers have stopped using your product or service over a period of time. Customer churn analysis is the process when you investigate why customers are churning and what could make them stay to improve user retention.

Data Visualization 105

Data Visualization Customer Feedback User Testing Customer Experience 105

Reveal

JULY 27, 2022

Reveal Embedded Analytics. Data Analytics Build for Embed – Simple. embedded analytics ?product,?we’ve?had Provide an easy-to-integrate data analytics solution that customers?can Our goal is to deliver an amazing end-user UX for self-service?BI, BI, deep data analytics, and? Easy to Use?API?in

Embedded Analytics 52

Embedded Analytics Data Visualization Roadmap Analytic Tools 52

Userpilot

APRIL 7, 2024

Path analysis is a technique that’s often used at this stage. Friction can slow users down or stop them from experiencing the Aha moment, so use analytics tools like funnel analysis to identify and remove it from the user journey. To do so, conduct path analysis. Top path analysis in Userpilot.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

NOVEMBER 28, 2022

The self-serve approach to customer service provides users with the guidance and resources they need to learn and use the product themselves. Interactive self-service guides are in-app resources that educate users on discovering and using features. Embed your guides inside a resource center to make it readily accessible.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Embedded Analytics 98

Userpilot

MAY 31, 2023

AI and machine learning can help boost customer retention , provide quick responses via chatbots , and drive self-service. Here are a few ways to do this: Using artificial intelligence to answer customers’ questions via natural language processing (NLP), you can speed up customer support.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 97

Userpilot

NOVEMBER 30, 2023

To recruit research participants, reach out to your existing users or tap into the pool of participants that your analytics tool may offer. The next step involves data analysis. This includes data from your analytics tools (e.g. trends or funnel analysis ), customer feedback, or session recordings.

Product Research 104

Product Research User Testing Research Software Data Visualization 104

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? How do you perform UX analysis for SaaS and make data-driven decisions? UX analytics refers to analyzing how the users engage with your product UI and how is their overall experience while using the product. What is UX analytics? UX-Analytics-Instead-of-App-Analysis.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

FEBRUARY 25, 2024

The Kano model helps you understand user preferences by using quick and powerful data analysis to design your product roadmap. A four-step process for effective Kano analysis. Kano analysis is effective for the following reasons: It’s a user-centric framework that’s simple to execute. How does the Kano analysis work?

Customer Satisfaction 105

Customer Satisfaction User Testing Customer Experience Customer Feedback 105

Userpilot

JUNE 26, 2023

Analyzing customer feedback data involves quantitative analysis to track trends and segment users , and qualitative analysis to understand the “why” behind the scores. ’ Calculating the NPS score is complex, so it’s best to use a calculator or let your analytics tool do it for you.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

OCTOBER 26, 2023

A detailed growth strategy for retaining customers may involve various tactics, including self-serve onboarding and support, referral programs, and informed feature development. To take full advantage of growth opportunities, use product analytics to inform product decisions. PLG depends on the self-service model.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

MAY 3, 2023

You can also launch surveys on both mobile (iOS and Android) and web platforms while reviewing survey analytics on a simple dashboard that helps you better understand customer insights. Surveys: A more recent addition for creating contextual surveys, generating survey reports, and managing automated follow-ups based on those responses.

Data Visualization 97

Data Visualization Product Research Software Review Feedback Software 97

Userpilot

APRIL 6, 2023

Adding a bug report widget so users can give you information about what type of bugs they’ve experienced. Instabug, which is designed to monitor mobile app performance, including bug reporting, crash reporting, feedback reporting, and of course in-app surveys. Adding a bug report widget with Userpilot.

Feedback Software 96

Feedback Software Analytic Tools Research Software Data Visualization 96

Userpilot

MARCH 29, 2024

By analyzing user behavior patterns and uncovering valuable insights, behavior analytics tools enable businesses to design strategies that drive retention and business growth. Discover the cutting-edge of behavioral analytics tools! Behavior analytics tools empower companies to make effective, data-driven decisions.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Embedded Analytics 105

The Product Coalition

MAY 20, 2020

One of the most loved features of Tableau are their interactive reports. As the business world moves away from static PDFs being sent around in emails, interactive data visualizations are becoming more common. Tableau is the perfect choice for a data-driven team with some proficiency in data analysis.

Data Visualization 85

Data Visualization Analytic Tools Reporting Tools Embedded Analytics 85

Department of Product

SEPTEMBER 14, 2023

The company’s CEO says the implementation of Intercom’s customer service chatbot combined with Retool’s access to LLMs upped the bots success rate from 20% to 60%. Product data and trends to stay informed An Apple iOS App Store user generates 7.4x more monthly revenue than an Android Google Play Store user, according to this analysis.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

NOVEMBER 27, 2023

There are several ways you can gather and analyze churn and retention data; through methods such as cohort analysis , retention tables, path analysis , and feedback tools. That’s where customer churn analytics comes in. Cohort retention analysis with Userpilot. Path analysis with Userpilot.

Product Research 102

Product Research Data Visualization Feedback Software Analytic Tools 102

Userpilot

FEBRUARY 13, 2024

Having a hard time choosing the perfect customer self-service software? This article covers: Key benefits of the self-service method. Important features to look out for in a self-support tool. Good customer self-service portals help to: Answer customer queries instantly. Offer 24/7 support.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Embedded Analytics 52

Mind the Product

FEBRUARY 14, 2018

Google Analytics as Your Default Platform? As a product manager, the impact of your business decisions will be measured by your product’s front-end data. It is your obligation to be able to implement an analytic platform, analyze the data and present your findings. In-app Services. Crash Reports. A/B Testing.

Data Visualization 87

Data Visualization Analytic Tools Embedded Analytics Reporting Tools 87

Usersnap

AUGUST 20, 2021

Have you ever made a costly mistake because your customer feedback analysis wasn’t on point? Unfortunately, it’s happened to us; as one time is already too many for any growing SaaS company, we needed to come up with a way to improve our analysis process. In this article, we’ll break down the feedback analysis process.

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

Userpilot

MAY 14, 2023

Perform product analytics to analyze feature usage and identify patterns, use heatmaps to gather user behavior insights, and track session recordings to find friction points. Collect both qualitative and quantitative feedback , group the data into the two categories of feedback, and conduct analysis. Social listening.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Gainsight

APRIL 7, 2022

However, what many product leaders and managers don’t realize is that there’s a set of tools that can both inform and fast-track your product adoption plan: product analytics. Here’s how to measure product adoption using product analytics. That’s why in-product analytics are so critical to product adoption progress.

Analytic Tools 52

Analytic Tools Data Visualization Embedded Analytics Product Research 52

Lenny Rachitsky

FEBRUARY 22, 2024

• Sendbird —The (all-in-one) communications API platform for mobile apps • Explo —Embed customer-facing analytics in your product — Elizabeth Stone is the chief technology officer of Netflix. Brought to you by: • Vanta —Automate compliance. Simplify security.

CTO 89

CTO Feedback Software Analytic Tools Data Visualization 89

The Product Bistro

NOVEMBER 13, 2021

I haven't figured out how to get search, and I am looking for a solution to integrate a contact form, or perhaps I will just embed my email. Of course, for a few days/weeks/months my analytics will be screwed until all the old cached data from Google and other crawlers has been flushed.

Analytic Tools 195

Analytic Tools Embedded Analytics Inbound Customer Experience 195

Reveal

AUGUST 1, 2022

Reveal Embedded Analytics. Choosing the right embedded analytics solution to partner with is crucial. Nowadays, it is quite evident that businesses’ success heavily relies on data insights that embedded analytics software can provide them with. Table of contents: What is Power BI embedded?

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Userpilot

JANUARY 9, 2023

Customer analysis for understanding their preferences, goals, and expectations towards the product. Sales analytics to identify better-qualified prospects and improve your marketing strategy. The second step in personalization is data analysis. You can offer proactive self-service support via a help center.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

The Product Coalition

JUNE 22, 2020

And you’re telling me you don’t have guidelines for how to conduct interviews, analysis exercises, and communicate findings? Processes Methodologies Analytics Automate processes to do the boring work for you You’ll save a lot of time down the road by automating a few different processes or at least conducting them manually but routinely.

Customer Experience 78

Customer Experience Product Research Data Visualization Embedded Analytics 78

Amplitude

MARCH 12, 2019

What observations prompted doing this analysis or running this experiment in the first place? Explain the set up of the experiment or analysis, including what users you were looking at and in which time frame. While the data in Amplitude was self-service, the lessons learned from the data weren’t. When to make a Notebook?

Data Visualization 94

Data Visualization Embedded Analytics User Testing Customer Feedback 94

Userpilot

APRIL 6, 2023

Adding a bug report widget so users can give you information about what type of bugs they’ve experienced. Instabug, which is designed to monitor mobile app performance, including bug reporting, crash reporting, feedback reporting, and of course in-app surveys. Adding a bug report widget with Userpilot.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52