The Product Coalition

MARCH 15, 2023

How many financial apps do you have on your phone, and how often do you use them? Chances are the ones you frequently use have a simple, intuitive app onboarding process. If you’re a financial services product manager, you’ll know that crafting an effective fintech app onboarding process is no small feat.

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Onboarding KPIs Analytic Tools Research Software Data Visualization 122

The Product Coalition

SEPTEMBER 9, 2022

Companies understand the importance of the holistic approach to deliver value to customers-which is no longer exclusive to product viability. Historically, development teams have been executioners and could lose focus on what features users care for. However, think about which users you are accounting for.

Feedback Software 120

Feedback Software Analytic Tools User Testing Data Visualization 120

Userpilot

OCTOBER 3, 2023

Wondering what customer journey KPIs align with your business goals? Customer journey KPIs, alongside product analytics , help product teams understand if they’re meeting their goals. This insight can help you make informed decisions to optimize your user experience.

Onboarding KPIs 93

Onboarding KPIs Customer Experience User Testing Customer Feedback 93

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. User experience (UX) involves all aspects of user interactions with your product.

Analytic Tools 95

Analytic Tools Research Software Feedback Software Data Visualization 95

Userpilot

AUGUST 30, 2021

Which product analytics tools should you be using? How many analytics tools do you need? And what type of analytics really matters for a product marketing manager? By the end, you'll know the only type of analytics tools you really need as a PMM. What is product analytics?

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Reporting Tools 89

Userpilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. In this article, we’ve outlined the major roles that move the needle in terms of product growth alongside their KPIs and current salary ranges. What is a SaaS business model?

Research Software 89

Research Software Feedback Software Analytic Tools Onboarding KPIs 89

Userpilot

MARCH 18, 2024

In SaaS, a new user activation dashboard can become a massive product analytics tool to understand and optimize the user journey. But how can a dashboard for user activation can help you engage more users? moment ," impacting user retention and satisfaction. What is user activation?

Data Visualization 81

Data Visualization Onboarding KPIs Dashboard Customer Experience 81

Userpilot

JUNE 28, 2022

Are you wondering what customer experience KPIs and metrics you should track? Choosing the right KPIs can make all the difference when it comes to retaining your customers in the SaaS business. There are eight key CX KPIs that you need to measure. What is customer experience?

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Onboarding KPIs 52

Userpilot

FEBRUARY 15, 2022

Are you looking for ways how to increase monthly active users for your SaaS? In this article you’ll learn: What monthly active users (MAUs) are and why you should care. 6 ways to turn passive customers into engaged users. The best user engagement tools to use to turn new users into active users.

Feedback Software 90

Feedback Software Analytic Tools User Testing Onboarding KPIs 90

Userpilot

NOVEMBER 19, 2022

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. What are customer service KPIs?

Onboarding KPIs 87

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 87

Reveal

AUGUST 1, 2022

Reveal Embedded Analytics. Choosing the right embedded analytics solution to partner with is crucial. Nowadays, it is quite evident that businesses’ success heavily relies on data insights that embedded analytics software can provide them with. Alternative embedded analytics solutions Features comparison.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Userpilot

DECEMBER 13, 2021

Wondering which product management KPIs help you get better product growth insights ? Among the plethora of responsibilities that SaaS Product Managers have, defining and tracking KPIs probably is the most influential towards guiding future product development. But how do you know if you’re tracking the right KPIs?

Onboarding KPIs 90

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 90

Userpilot

JANUARY 23, 2023

Wondering what customer success OKRs are and how they can help your customer success team flourish? With OKRs, you can develop clear strategies to promote product growth and effectively communicate them to your customer success teams. – Use different types of surveys to collect customer feedback.

Feedback Software 73

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 73

Userpilot

SEPTEMBER 23, 2019

With no-code user onboarding tools , it’s easy to start building onboarding journeys that don’t reflect reality—all in a vain attempt to get new users to activate faster so they don’t churn. User experience journey mapping makes us ask this question: How do users move through their own goals, not our hoops?

Customer Experience 67

Customer Experience User Testing User Experience Customer Feedback 67

Userpilot

JULY 26, 2022

Looking for the right retention KPIs to track and improve your customer retention rates? Customer retention is the key ingredient when it comes to growing your SaaS product without having to acquire new customers. So let’s find out what retention KPIs you should start tracking! What is customer retention?

Onboarding KPIs 77

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 77

Usersnap

OCTOBER 6, 2021

User behavior analytics are part of the puzzle for a SaaS company’s success. They unlock the insights, both said and unsaid, by customers, and create better product decisions for customers over time. We’re going to discuss user behavior, and give some context to make it clear how and when to use it.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

The Product Coalition

NOVEMBER 9, 2018

Launching a mobile app is only half the battle, because once it’s done, it’s time to dive into the numbers and make sure the app is fully optimized. KPI Metric #2: Average time between conversion funnel steps Conversion funnels consist of a series of integral steps/user actions that lead to the completion of a goal.

KPI 60

KPI Analytic Tools Data Visualization Customer Experience 60

Userpilot

SEPTEMBER 2, 2020

What are the best tools for user activation and feature adoption? Which tools do you guys use for user retention? What tools should I use to boost my feature engagement? Product Growth requires improving your different ‘Pirate Metrics’ and that calls for several tools. Product Growth Tools: Activation.

Data Visualization 54

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 54

Userpilot

APRIL 19, 2022

Looking for upselling examples that you can apply in your SaaS to drive growth with account expansion ? Upselling for SaaS requires engaging with your users at the right moment with the right in-app message. Cross-selling involves adding complementary products or add-ons to the customer’s initial purchase.

Analytic Tools 83

Analytic Tools Onboarding KPIs User Testing Customer Experience 83

Userpilot

NOVEMBER 18, 2023

Period-over-period analysis is one of the key ways to drive sustainable SaaS growth. Customize data points. Select the date range for the time periods you want to analyze. Use the previous time period option to compare data values visually. You’ll find these under the Analytics menu, as shown in the image below.

Data Visualization 80

Data Visualization Onboarding KPIs Analytic Tools Customer Experience 80

The Product Coalition

JUNE 9, 2022

Are you a part of a mobile app team? Especially after we walk you through one of the most confusing topics for mobile app teams: What mobile app metrics should different team members track in their daily jobs? Mobile app metrics to track for Product Manager In the mobile industry, the product manager plays a significant role.

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Onboarding KPIs Analytic Tools Data Visualization Customer Experience 78

Userpilot

NOVEMBER 11, 2020

So, if you occasionally get the User Journey mixed up with the User Experience … Or if you confuse Flywheels and Flows from time to time… Or even if you can’t tell your JTBDs from your TTFV and your AARRR … Then welcome to the Userpilot Product Adoption Dictionary! New User Onboarding Terminology.

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Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Gainsight

AUGUST 15, 2021

Authored by Harshita Banka, Regional Director of Customer Success, Gainsight PX. It’s time for a trust fall. And if you want your users to realize the value of your company’s partnership, it takes a process framework that they can dive into with confidence. Timely Engagements. Relevant to Users.

Customer Experience 52

Customer Experience Onboarding KPIs Government Customer Feedback 52

Userzoom

DECEMBER 20, 2017

We also launched our automated IntelliZoom participant sourcing engine that allows our customers reach 120+ million participants. We are clearly seeing a dramatic increase in overall research studies on our platform as well as increase in researcher studies per organization. Enterprise applications with consumer grade user experiences.

Data Visualization 50

Data Visualization User Testing Research Software Customer Experience 50

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 83

ChatGPT Data Visualization Onboarding KPIs Research Software 83

Gainsight

JULY 22, 2021

Authored by Harshita Banka, Regional Director of Customer Success, Gainsight PX. It’s time for a trust fall. And if you want your users to realize the value of your company’s partnership, it takes a process framework that they can dive into with confidence. Timely Engagements. Relevant to Users.

Customer Experience 52

Customer Experience Onboarding KPIs Government Customer Feedback 52

Amplitude

JANUARY 26, 2021

Now, we’re perfecting the digital product experience. Our Chick-fil-A One app is our loyalty app that allows customers to order ahead, earn points, and redeem those points for food rewards. Not only is the purchase funnel a key KPI, but we also monitor how customers pick up their order (e.g. Click To Tweet.

Data Visualization 59

Data Visualization Analytic Tools Research Software Customer Experience 59

Userpilot

NOVEMBER 8, 2022

OKRs are different from KPIs because a KPI is strictly a metric that reflects performance. Userpilot can help marketing teams with OKRs with our product usage analytics and in-app goal tracking. Product marketing OKRs (objectives and key results) are the goals you set for your product marketing efforts.

Onboarding KPIs 90

Onboarding KPIs Product Marketing Marketing Data Visualization 90

Gainsight

JUNE 17, 2022

Without the right data and cross-functional agreement on key performance indicators (KPIs), you risk spending your resources in the wrong place and missing the opportunity to capture and quantify your product-led efforts. Like customer success, product-led growth strategies were born out of a need to optimize SaaS companies.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Research Software 52

Reveal

SEPTEMBER 12, 2023

Reveal Embedded Analytics Welcome to Reveal 1.6.0! In this blog post, we’ll dive into the key highlights, with a particular focus on two standout features: custom visualizations and interactive chart filtering. Create customized groups to organize the chart types efficiently, ensuring an intuitive and user-friendly interface.

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Data Visualization Analytic Tools Reporting Tools Feedback Software 100

Userpilot

JUNE 25, 2021

Do you want to build an efficient SaaS Product Marketing strategy, but are not sure where to start? There is so much involved in creating a great strategy, from target audiences to KPIs to customer journeys, but Userpilot is here to help. Product marketing strategy step #3: Set objectives and KPIs. Key Takeaways.

Research Software 57

Research Software Analytic Tools Feedback Software Onboarding KPIs 57

The Product Coalition

MAY 14, 2019

Apps fill our busy lives and make our personal and professional lives easier. However, we all have had a love-hate relationship with certain apps at some point in time, sometimes making us falling short of converting into a paid user. This kind of a competitor analysis helps narrow down your target users.

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Analytic Tools Customer Experience Product Research Data Visualization 60

The Product Coalition

JULY 8, 2020

Looking to build better user experiences? It’s time to stop passively observing your analytics and start engaging your users. Here is why user engagement is the new key to build innovative experiences. It all starts with user feedback. And it doesn’t involve tracking every action your users do.

Feedback Software 82

Feedback Software Data Visualization Customer Feedback User Testing 82

The Product Coalition

MARCH 23, 2020

What is user retention? Retention is a metric that measures how many users return to your product over a period of time and considered to be one of the most important KPIs when trying to analyze the product health or potential, it is a key indicator for growth and impacts almost every key business metric (e.g.

Onboarding KPIs 78

Onboarding KPIs Customer Experience User Testing KPI 78

Mixpanel

JULY 21, 2020

Mixpanel is a best-in-class telemetry tool for product analytics. This means Mixpanel doesn’t add any new functionality to your product; it simply makes it possible (and easy) to measure how users interact with any application by collecting discrete user behaviors as data, and storing that data securely in the cloud.

Analytic Tools 59

Analytic Tools Data Visualization Reporting Tools Customer Experience 59

Indicative

JULY 24, 2019

Welcome to Part 3 of Indicative’s Behavioral Analytics 101 series, where we show you how to analyze your customer journey using Indicative. You will learn to: Understand how frequently users are returning to your site or product. Flag issues in your customer journey to quickly mitigate negative effects. What is User Flow?

Data Visualization 40

Data Visualization Analytic Tools User Testing Customer Experience 40

Imaginary Cloud - Design

SEPTEMBER 1, 2022

Whether you are an e-commerce brand, B2B company, or another type of business, your website is likely to be the first impression many potential customers get of your company. Therefore, it is essential that your website reflects the image of your brand and provides visitors with a positive and informative user experience.

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Reporting Tools Research Software Data Visualization Feedback Software 52