Userpilot

FEBRUARY 15, 2022

Are you looking for ways how to increase monthly active users for your SaaS? In this article you’ll learn: What monthly active users (MAUs) are and why you should care. 6 ways to turn passive customers into engaged users. The best user engagement tools to use to turn new users into active users.

Feedback Software 90

Feedback Software Analytic Tools User Testing Onboarding KPIs 90

Userpilot

OCTOBER 3, 2023

Wondering what customer journey KPIs align with your business goals? Customer journey KPIs, alongside product analytics , help product teams understand if they’re meeting their goals. This insight can help you make informed decisions to optimize your user experience. How to choose the right customer journey KPIs?

Onboarding KPIs 93

Onboarding KPIs Customer Experience User Testing Customer Feedback 93

Userpilot

APRIL 19, 2022

Looking for upselling examples that you can apply in your SaaS to drive growth with account expansion ? Upselling for SaaS requires engaging with your users at the right moment with the right in-app message. Dropbox uses persistent upsell prompts to remind users of their free accounts' limitations.

Analytic Tools 83

Analytic Tools Onboarding KPIs User Testing Customer Experience 83

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Determine your platform’s ease of use. Increase user retention.

Customer Feedback 91

Customer Feedback User Testing Feedback Software Product Research 91

Userpilot

NOVEMBER 19, 2022

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. What are customer service KPIs? Net Promoter Score.

Onboarding KPIs 87

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 87

Userpilot

JANUARY 23, 2023

To hit the targets, customer success managers should incorporate initiatives such as: – Track product usage patterns and proactively prompt engagement with in-app flows. – Contextually prompt upgrades with in-app messaging. – Use interactive walkthroughs to guide users and more. ” KPI vs. OKR.

Feedback Software 73

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 73

Userpilot

JULY 26, 2022

Looking for the right retention KPIs to track and improve your customer retention rates? Customer retention is the key ingredient when it comes to growing your SaaS product without having to acquire new customers. So let’s find out what retention KPIs you should start tracking! What are retention KPIs in SaaS?

Onboarding KPIs 77

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 77

Userpilot

SEPTEMBER 2, 2020

What are the best tools for user activation and feature adoption? Which tools do you guys use for user retention? What tools should I use to boost my feature engagement? so we thought – let’s collect the most helpful tools for each stage of the marketing funnels and user journey.

Data Visualization 54

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 54

Userpilot

NOVEMBER 11, 2020

So, if you occasionally get the User Journey mixed up with the User Experience … Or if you confuse Flywheels and Flows from time to time… Or even if you can’t tell your JTBDs from your TTFV and your AARRR … Then welcome to the Userpilot Product Adoption Dictionary! New User Onboarding Terminology.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Userpilot

JUNE 25, 2021

Do you want to build an efficient SaaS Product Marketing strategy, but are not sure where to start? There is so much involved in creating a great strategy, from target audiences to KPIs to customer journeys, but Userpilot is here to help. You can understand your target audience with research-based user personas. Key Takeaways.

Research Software 57

Research Software Analytic Tools Feedback Software Onboarding KPIs 57

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 83

ChatGPT Data Visualization Onboarding KPIs Research Software 83

The Product Coalition

MAY 14, 2019

Apps fill our busy lives and make our personal and professional lives easier. However, we all have had a love-hate relationship with certain apps at some point in time, sometimes making us falling short of converting into a paid user. So offering a rich experience on your app is key to conversion.

Analytic Tools 60

Analytic Tools Customer Experience Product Research Data Visualization 60

The Product Coalition

JULY 8, 2020

Looking to build better user experiences? It’s time to stop passively observing your analytics and start engaging your users. Here is why user engagement is the new key to build innovative experiences. It all starts with user feedback. And it doesn’t involve tracking every action your users do.

Feedback Software 82

Feedback Software Data Visualization Customer Feedback User Testing 82

Mixpanel

JULY 21, 2020

Mixpanel is a best-in-class telemetry tool for product analytics. This means Mixpanel doesn’t add any new functionality to your product; it simply makes it possible (and easy) to measure how users interact with any application by collecting discrete user behaviors as data, and storing that data securely in the cloud.

Analytic Tools 59

Analytic Tools Data Visualization Reporting Tools Customer Experience 59

Mixpanel

JULY 21, 2020

Mixpanel is a best-in-class telemetry tool for product analytics. This means Mixpanel doesn’t add any new functionality to your product; it simply makes it possible (and easy) to measure how users interact with any application by collecting discrete user behaviors as data, and storing that data securely in the cloud.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Customer Experience 52

Gainsight

AUGUST 15, 2021

But you can’t make every in-product message your top priority all the time. Here’s a typical hierarchy to follow when you’re trying to determine which engagements to publish in order of highest to lowest priority: Product Announcements: This includes planned maintenance, any critical messaging, and release announcements.

Customer Experience 52

Customer Experience Onboarding KPIs Government Customer Feedback 52

Gainsight

JULY 22, 2021

But you can’t make every in-product message your top priority all the time. Here’s a typical hierarchy to follow when you’re trying to determine which engagements to publish in order of highest to lowest priority: Product Announcements: This includes planned maintenance, any critical messaging, and release announcements.

Customer Experience 52

Customer Experience Onboarding KPIs Government Customer Feedback 52

Revulytics

SEPTEMBER 18, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. Why should product managers care about analytics, and where should it fit into? Why should product managers care about analytics, and where should it fit into?

Data Visualization 75

Data Visualization User Testing Information Product Research 75

Roadmunk

SEPTEMBER 28, 2017

It’s been just over a year since Moritz joined NBC, and we spoke to him about his process of redesigning the storied news organization’s digital properties from the outside in, why audience loyalty is his number one KPI and how he’s improving the monetization efforts of sites like msnbc.com and today.com. Here’s our interview with Moritz.

Data Visualization 63

Data Visualization Analytic Tools Reporting Tools User Testing 63

ProductPlan

NOVEMBER 20, 2020

It’s important to consider the entire onboarding process as part of the product experience. Especially since onboarding is about people as it is about software, it’s not just the friendly pop-ups and helps documentation. Consider how your customers learn about, experiment with, and ultimately find value in your product.

Onboarding KPIs 52

Onboarding KPIs User Testing Customer Experience Product Research 52