Userpilot

MARCH 25, 2022

Looking for inspiration to design a great in-app survey? We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Product Research 98

Userpilot

JUNE 9, 2022

Userlane and Walkme are both tools for onboarding. Userlane is a tool for building interactive, guided tours that walk a user through all the features of your product or service. Walkme allows you to do the same, as well onboarding employees on third-party tools such as Salesforce. Userlane Reviews.

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Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

SEPTEMBER 24, 2020

If you’re looking for the best NPS tools, you’ve come to the right place. In this blog, we’ll not only discuss the features you need to look for in NPS tools, but also how to use them to make most out of your survey. Net Promoter Score is one of the best known and most widely-used ways of measuring customer experience in the world.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Software Review 98

Userpilot

JANUARY 8, 2024

As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users. In-app strategies for converting free or trial users to paying customers. Begin by promoting your paid ads on social media platforms and search engines.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Usersnap

JANUARY 26, 2022

Building, designing, and improving a SaaS product is a beautiful, never-ending journey. What we’ve witnessed among our customer base is this: companies that continue to optimize their SaaS product tend to grow faster, and sustain their customer base long-term. The Ultimate In-App Feedback Strategy ?? Don’t you agree?

Feedback Software 111

Feedback Software Analytic Tools Research Software User Testing 111

Userpilot

NOVEMBER 17, 2021

It’s hard to argue with WalkMe’s reputation for digital adoption solutions. After all, it’s the onboarding software of choice for 30% of Fortune 500 companies. This article will lay out the good, bad, beautiful, and ugly of WalkMe product tours to help anyone contemplating their platform for user onboarding needs.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. 13 customer retention strategies for increasing the customer lifetime value Convinced to focus on retention marketing in your SaaS?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

MARCH 16, 2023

Looking for an in-depth review of UserGuiding pricing so you can understand whether it’s the right choice for you? Although review sites and word-of-mouth can help you narrow down your choices, they can fail to help you make the right decision. TL;DR UserGuiding is a cloud-based digital platform that provides onboarding solutions.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer intimacy is based on building an intimate relationship with the customers, so only you can offer a solution for their unique needs. Measure how your customers behave inside your app to improve the customer experience.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

AUGUST 23, 2023

This change has been primarily driven by increased access to analytics tools like Userpilot that help businesses achieve product growth. A product analyst needs to have the following skillsets: Technical skills: data analysis , data visualization, statistical analysis, and technical tools.

Data Visualization 98

Data Visualization Reporting Tools Analytic Tools Research Software 98

Userpilot

JULY 13, 2021

Most SaaS businesses recognize that interactive walkthroughs are a helpful onboarding tool , but few use them correctly. In this article, we’ve put all our insights from building walkthroughs with thousands of SaaS companies in one place. Building a walkthrough using a dedicated tool is much easier than coding it from scratch.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

SEPTEMBER 15, 2022

Build interactive in-app guides to help users engage with features for the first time without friction. Use advanced segmentation and trigger the right in-app experiences for each user segment based on their needs. Help users discover new features relevant to them and close the value gap.

Feedback Software 95

Feedback Software Analytic Tools Customer Feedback User Testing 95

Userpilot

MARCH 29, 2024

Reasons for funnel leaks at the bottom: Insufficient in-app guidance. Repair tips for top-of-the-funnel leaks: Identify your best marketing channels with web analytics tools. Repair tips for middle-of-the-funnel leaks: Reduce sign-up form length. Improve in-app flows with A/B testing. Lack of help resources.

Data Visualization 105

Data Visualization User Testing Analytic Tools Feedback Software 105

Userpilot

FEBRUARY 9, 2022

This article covers everything you need to know about building the best user onboarding experiences for new users. New user onboarding is the process of educating first-time users into deriving value from your product through contextually triggered in-app onboarding flows. What is new user onboarding?

Analytic Tools 98

Analytic Tools Research Software Onboarding KPIs Customer Experience 98

Userpilot

MAY 20, 2024

Higher scores indicate more positive customer feelings and benchmarks differing across sectors (in SaaS being 40). Measuring customer sentiment helps understand customer needs, enhance customer experience, boost retention , reduce churn guide business strategy, and monitor brand health. You’ll need a platform to do this.

Data Visualization 59

Data Visualization Feedback Software Customer Feedback Customer Experience 59

Userpilot

JANUARY 18, 2023

With so many product marketing strategies floating around the SaaS world, it can be hard to identify the right one. Simplifying the onboarding experience , personalizing the journey based on the JTBD, and optimizing in-app messaging can all boost your product-led growth rate. Userpilot customer review on G2.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Marketing 98

Intercom, Inc.

DECEMBER 10, 2018

So in-app marketing is especially key to engaging and retaining the users you’ve worked so hard to acquire. This guide is for marketers interested in learning more about the tools of the trade and the various types of in-app marketing – and the ways to use them. What is in-app marketing, anyway?

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

Userpilot

JUNE 2, 2022

What are the B2B SaaS metrics you should be tracking right now? So let’s dive in and see what B2B SaaS metrics you need to track to unlock growth. So let’s dive in and see what B2B SaaS metrics you need to track to unlock growth. Userpilot , Mixpanel, and Chartmogul are the top 3 analytics tools.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

JANUARY 15, 2024

Let’s review the UI/UX roadmap, what UI and UX are, and how you can get into this career path. TL;DR UX design aims to create meaningful, relevant experiences for users. Mastering user research methodologies like interviews, surveys , and usability testing so you can understand user needs and behaviors.

Research Software 103

Research Software User Testing Feedback Software UX 103

Userpilot

JANUARY 12, 2023

We’ve compiled an extensive list of tips and tricks to act on your customer data to improve customer brand loyalty and marketing strategy and drive account expansion and product adoption. You’ll also learn the best ways and tools to perform behavioral segmentation. Keep reading to uncover product growth insights !

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

APRIL 19, 2022

What is the PES score, and how is it relevant to the success of your SaaS business? As a SaaS business model is usually subscription-based, customer retention is crucial to its success. The product engagement score (PES) offers a singular insight into how your users are engaging or interacting with your product.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs User Testing 98

UX Planet

FEBRUARY 1, 2024

Picture this: You’re a stakeholder in a company specializing in enterprise SaaS solutions, and your team is embarking on developing a new product. Understanding the diverse needs of your potential users. Think of them as detailed archetypes that encapsulate the needs, goals, and behaviors of potential users.

User Testing 52

User Testing Research Software Feedback Software Analytic Tools 52

Userpilot

JUNE 17, 2021

If you’ve ever signed up for a complex SaaS product, there’s a good chance you’ve seen demo content without realizing it. The value of demo content is perhaps most apparent for early-stage SaaS products with few users, or for products where the value is directly correlated with the presence of other users, such as a social network.

Analytic Tools 98

Analytic Tools Demo Customer Communications Data Visualization 98

Userpilot

JANUARY 23, 2023

Real-time personalization helps you meet customer expectations while increasing product growth across the entire user journey. In this article, we cover: What real-time personalization is and why it’s beneficial for SaaS. There are some great examples of real-time personalization in the SaaS industry.

Customer Experience 98

Customer Experience Analytic Tools Feedback Software Data Visualization 98

Userpilot

AUGUST 23, 2021

Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. NPS software tools make this scalable with automatic, personalized messages that trigger based on a user’s NPS response. In-app experiences are more likely to engage customers than emails.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

UX Planet

APRIL 3, 2024

Clear objectives guide the creation of relevant and actionable user journeys. Is the focus on improving the checkout process, understanding the onboarding experience, or identifying upsell opportunities? Skipping user research Relying on guesswork or assumptions can lead to a misrepresentation of the actual user experience.

User Testing 79

User Testing Customer Feedback Customer Experience Data Visualization 79

Userpilot

FEBRUARY 13, 2020

Product experience is fast becoming one of the most important things to consider when it comes to growing your SaaS company. It has a direct impact on how users interact and engage with your company. We’ll also share real-world examples from leading SaaS products along the way, so you can learn from the best.

Feedback Software 128

Feedback Software Analytic Tools Research Software Customer Experience 128

Userpilot

JULY 7, 2021

How can you build a user feedback survey and use it in your SaaS? Through contextual, in-app surveys, you can gather precise and accurate user feedback to help you fight churn and inform product development. What is a user feedback survey? Step 2: What channel should you use for your user feedback survey?

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Business of Software Conference

JULY 29, 2019

At every Business of Software Conference we record the talks so that you, the great people of the internet, can join in the feast of learning that our attendees get to gorge themselves upon. Come, join a multitude of SaaS entrepreneurs at the great watering hole of knowledge to learn from some incredible teachers. Product & UX.

Software Review 49

Software Review Analytic Tools Technical Review Data Visualization 49

Userpilot

JUNE 28, 2023

Kommunicate drives sales-less product adoption through product experiments and tracking adoption rates with Userpilot. Tips for improving the onboarding experience : Use UI patterns to draw users towards activation points. Analyze user feedback to determine which features need more attention in your in-app flows.

Onboarding KPIs 97

Onboarding KPIs Feedback Software User Testing Analytic Tools 97

UX Studio

JUNE 30, 2023

We deliver impactful, user-friend, and unique solutions for ambitious ideas. USA; Europe $70 – $90 / hr Website design, UI/UX design, Research, Website Audit, Mobile App Design, Consulting, Expert Review Studio 22 Design Studio 22 Design is a creative design firm located in the San Francisco Bay area.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

JULY 13, 2022

Amplitude blog focuses on data analytics in product management. The Product Collective blog offers lots of practical advice like early-career tips. Ken Norton offers lots of valuable insights based on years of experience in his Bring the Donuts product manager blog. Userpilot is a product growth and digital adoption software.

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Blog Analytic Tools Research Software Feedback Software 98

Userpilot

SEPTEMBER 16, 2021

Looking for the right SaaS product management metrics that offer valuable product growth insights ? As there are no universal metrics that apply to every product, finding the right SaaS product management metrics can be quite challenging for product managers. In this article you’ll learn about: Ways to measure SaaS products.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 98

Userpilot

SEPTEMBER 29, 2022

Let’s discover what behavioral targeting is and how SaaS companies can benefit from it. Behavioral targeting is a method when marketers collect data on user behavior to design hyper-personalized campaigns and distribute them across owned channels. Increased user engagement and CTR. Improved conversion rates.

Data Visualization 97

Data Visualization Analytic Tools Customer Experience Reporting Tools 97

Userpilot

NOVEMBER 19, 2022

Segment users and trigger contextual in-app messages just when a customer might need them. Build an in-app help center to offer self-service support, reduce pressure on the support team, and decrease support costs. A high CES score for customer service indicates that users find it difficult to get support.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

Userpilot

MARCH 3, 2022

Competence in using product analytics tools is a must for product managers, and the recruiters will be looking for them in your resume. “Your resume is like a demo video, in that it gives quick hits and stats on why you are the best solution. To start with, experience in programming is going to be invaluable.

Data Visualization 98

Data Visualization Analytic Tools Technical Advisors User Testing 98

Userpilot

MAY 12, 2024

TL;DR HelpHero is a tool that enables businesses to build interactive, easy-to-follow product tours that help engage users from day one and speed up feature adoption quicker than ever. In addition, with HelpHero, you can easily create and customize walkthroughs without coding. Let’s dive in!

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Analytic Tools Feedback Software Data Visualization Reporting Tools 52