Userpilot

MAY 30, 2024

Looking to track and improve customer sentiment for your brand? This article provides a detailed guide, covering: What is customer sentiment, and why does it matter for your bottom line? Proven methods to collect valuable customer feedback , from surveys to social media monitoring. Customer sentiment analysis.

Analytic Tools 86

Analytic Tools Feedback Software Data Visualization Research Software 86

Userpilot

JUNE 2, 2024

Customer feedback metrics like NPS are powerful tools for gauging customer loyalty and satisfaction. In this article, we are going to break down NPS calculation methods and the tools that make it easier. Leverage product data analytics to enhance customer experience. But how do you figure that out?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JANUARY 29, 2024

An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works. Customer funnel metrics are an example of dashboards.

Feedback Software 99

Feedback Software Analytic Tools Research Software Data Visualization 99

Userpilot

MARCH 7, 2024

How do you conduct user engagement analysis? How do you use the insights to improve user engagement? These are the main questions the article explores. We also look at a couple of analytics tools for analyzing user engagement. The latter is only limited to user behavior within the product. Let's dive right in!

Analytic Tools 90

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 90

Userpilot

OCTOBER 20, 2022

In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. The Net Promoter Score (NPS) is a measure of customer satisfaction and loyalty. It helps you track customer satisfaction and loyalty. Here’s why.

Feedback Software 92

Feedback Software Analytic Tools Research Software User Testing 92

Userpilot

MAY 20, 2024

Are you trying to develop a customer advocacy strategy for your SaaS but not sure how to go about it? If so, this article is exactly what you need! You will find out what customer advocacy is, how it improves retention and other key metrics, and learn about different types of customer advocacy programs and how to build them.

Analytic Tools 93

Analytic Tools Feedback Software Customer Feedback Customer Experience 93

Userpilot

MAY 2, 2024

Poor customer retention drains your resources, reduces revenue, brings operational instability, and harms your reputation. In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. Re-engage inactive users through automated email campaigns.

Data Visualization 85

Data Visualization User Testing Customer Feedback Analytic Tools 85

Userpilot

AUGUST 5, 2023

Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. In this article, we’ll explore effective strategies to convert NPS passives into enthusiastic promoters who’ll advocate your product or service. What is Net Promoter Score (NPS)? How to identify NPS passives?

Data Visualization 88

Data Visualization Feedback Software Product Research Analytic Tools 88

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 80

User Testing Customer Feedback Feedback Software Product Research 80

Userpilot

OCTOBER 21, 2022

Looking for customer relationship management examples to inspire your brand? This article shows you eight examples and lessons to learn from each. Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. Improved customer experience (CX).

Analytic Tools 87

Analytic Tools Feedback Software Data Visualization Reporting Tools 87

Userpilot

FEBRUARY 25, 2024

In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. TL;DR Customer friction is the obstacles that customers face on their journey with the product. Reducing friction fosters product and brand loyalty. Fear not, though! Let’s dive right in!

Data Visualization 80

Data Visualization Analytic Tools Research Software User Friction 80

Userpilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. Pendo dashboard. Improve user onboarding and help them discover relevant features.

Data Visualization 77

Data Visualization Analytic Tools Feedback Software Reporting Tools 77

Userpilot

MARCH 29, 2023

This article examines what a smiley face survey is, why it’s an excellent tool for collecting feedback and tracking customer satisfaction, and when/how to use them. TL;DR Smiley face surveys use smiley faces as answer options to measure customer satisfaction. It helps you measure customer satisfaction.

Product Research 87

Product Research User Testing Customer Feedback Feedback Software 87

Userpilot

MAY 30, 2024

Whether you’re launching a new feature or refining an existing one, gathering insights from users ensures that your product aligns with their needs and expectations. In this article, we’ll explore the steps to establish an effective feedback loop and provide real-world examples. Analyze customer feedback responses to identify patterns.

Product Research 73

Product Research Feedback Software Feedback Loop User Testing 73

Userpilot

MARCH 17, 2023

These insights can inform your product development and keep a pulse on any changes in your customer’s needs and wants. In this article, we’ll learn more about customer needs, conducting customer needs analysis, and how to gain insights from it with a tool. What are customer needs and wants?

Data Visualization 91

Data Visualization Customer Feedback User Friction User Testing 91

Userpilot

JANUARY 16, 2024

Customers trust real customer reviews just as much as recommendations from friends and family. Building an effective review funnel that converts is pretty straightforward, but brands can get lost on its value. Treat every feedback as important and create a plan to address customer suggestions and criticisms.

Feedback Software 95

Feedback Software Analytic Tools Data Visualization Systems Review 95

Userpilot

SEPTEMBER 30, 2022

In this new era, digital transformation and the digitization of customer experience are a must for most businesses. In this article, we’ll cover: What digital customer experience (digital CX) is and how it compares to regular CX? The benefits of digitizing your customer experience, including its effect on revenue.

Customer Experience 77

Customer Experience User Testing Data Visualization Feedback Software 77

Intercom, Inc.

MARCH 16, 2021

But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. Address common stumbling blocks.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Userpilot

APRIL 11, 2023

If customers are the lifeblood of any business, then customer retention is the glue that holds it all together. However, the average customer retention rate by industry varies wildly. CRR is often influenced by multiple factors, from customer service to customer experience and anything that impacts customer satisfaction.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization User Testing 92

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. It can be a tough nut to crack sometimes, but we’ve made it easier in this article. Make brand awareness surveys a regular practice, especially after a crucial marketing campaign.

Data Visualization 74

Data Visualization Product Research Research Software Analytic Tools 74

Userpilot

APRIL 29, 2024

Mastering SaaS renewals’ best practices can transform a routine administrative task into a strategic opportunity to drive customer success and propel your business toward sustainable growth. TL;DR The SaaS renewal process involves a series of actions on/before the renewal date that lead to a customer’s renewal.

Feedback Software 77

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 77

Reveal

DECEMBER 6, 2023

This article aims to serve as a guide to understanding the benefits and competitive advantages of OEM analytics, offering valuable insights into selecting the right OEM analytics solution. OEM analytics operates seamlessly, integrating into a company’s application with a look, feel, and branding that mirrors the host application.

Analytic Tools 62

Analytic Tools Data Visualization Feedback Software User Testing 62

Userpilot

OCTOBER 24, 2022

Net Promoter Score (NPS) is one of the most widely used metrics to measure customer experience. NPS data helps you dig deeper into your customers and find out whether they are your brand’s promoters, passives, or detractors. You should always customize the design of your surveys and integrate them with your brand.

Feedback Software 89

Feedback Software Analytic Tools Research Software Software Review 89

Userpilot

MARCH 27, 2023

What about after a customer has churned? In this article, we’ll dive into the different types of NPS surveys, the best timing for each, and provide examples to help you receive healthy response rates. Customizing NPS survey designs to match the brand design and blend well with the product’s UI.

Product Research 86

Product Research Feedback Software Customer Experience Data Visualization 86

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement.

Analytic Tools 72

Analytic Tools Feedback Software Research Software Customer Experience 72

Userpilot

NOVEMBER 30, 2022

And building a personalized customer experience is a fantastic way of doing that. You need to build based on valuable customer data. In this article, we’ll break down the process. There are many clear benefits to introducing a personalized customer experience within your product. Ready to get into it?

Data Visualization 90

Data Visualization Customer Experience Feedback Software Analytic Tools 90

Reveal

AUGUST 24, 2022

Drag and drop analytics are interactive and user-friendly analytics platforms that allow users to analyze complex data sets and build custom dashboards and reports by themselves when they need them. . Let’s you build custom dashboards and reports in minutes. into the digital world.

Data Visualization 95

Data Visualization Analytic Tools Reporting Tools User Testing 95

Userpilot

MAY 6, 2024

If you use social networking platforms (and who doesn’t), you already know what a user profile is. This article focuses on user profiles in the SaaS context. You will learn what it is, how it differs from a user persona, what data it may contain, and how to create it for your product using a product analytics tool.

Analytic Tools 91

Analytic Tools Data Visualization Feedback Software Research Software 91

Userpilot

MAY 14, 2023

Want to know whether your product is delivering value to customers? Customer feedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. Why is customer feedback important?

Feedback Software 85

Feedback Software User Testing Customer Feedback Analytic Tools 85

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot. Let’s start by defining what a product satisfaction survey is.

Product Research 76

Product Research Data Visualization Analytic Tools Feedback Software 76

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Embedded Analytics 75

Embedded Analytics Data Visualization Analytic Tools Feedback Software 75

Userpilot

MARCH 25, 2022

We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction. Customers shouldn’t feel annoyed by endless pop-ups.

Feedback Software 84

Feedback Software Analytic Tools Data Visualization Product Research 84

Userpilot

MAY 21, 2024

Use product analytics for retention : Track and analyze customer data ( behavioral , survey responses, in-app interactions, etc.) Incentivize loyal customers for advocacy : Rewarding loyal customers for referrals and positive reviews helps expand brand awareness and customer advocacy. Path analysis.

Data Visualization 92

Data Visualization Customer Experience User Testing Customer Feedback 92

Userpilot

DECEMBER 31, 2022

How does tracking your digital experience analytics help you retain users, remain competitive, and grow your business ? In this article, we cover: What digital experience analytics is and why tracking these data points is important? The main methods for tracking your customer experience is data analytics. Google Analytics.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Reporting Tools 89

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

Customer Experience 81

Customer Experience User Testing Analytic Tools Feedback Software 81

Userpilot

OCTOBER 31, 2022

Want to analyze customer needs in a way that will benefit your business? In this article, we feature the nitty-gritty of customer needs — from the fundamental meaning and types of customer needs to the most efficient method for conducting a customer needs analysis and acting on customer data for business growth.

Data Visualization 89

Data Visualization Analytic Tools User Testing Feedback Software 89

Userpilot

JULY 25, 2022

Companies that are proactive about customer loyalty will eventually build a pool of die-hard fans. These customers will be committed to the brand and not easily swayed by availability, price, or any juicy offer from competitors. This article is for you if you’re interested in being that kind of company.

Analytic Tools 88

Analytic Tools Feedback Software User Testing Customer Feedback 88