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How to Leverage AI in SaaS? (+Best Tools)

Userpilot

In this article, we explain: Why investing in AI in SaaS is a must. AI chatbots handle queries three times faster than customer service agents, improving efficiency while meeting customers’ preferences for self-service. AI analytics are coming soon. This includes the SaaS industry too.

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13 Best Customer Self-Service Portals to Enhance Customer Experience

Userpilot

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

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Kano Model: What It Is & How to Use It to Increase Customer Satisfaction

Userpilot

In this article, we cover: A brief history of the Kano model. When brainstorming features for your roadmap, aim to prioritize these because they are what will differentiate you from competitors and contribute to better customer retention. Dig into data from your competitive research, user behavior reports , and feature requests.

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Top 4 Customer Analytics Software Solutions for SaaS businesses

Userpilot

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. Gone are the days when business leaders can afford to make decisions solely on the basis of intuition. What is Customer Analytics Software? Best Customer Analytics Software 1.

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Logi Analytics Embedded Analytics Alternative

Reveal

Reveal Embedded Analytics. Logi Analytics is one of the first white-labeled/OEM embedded analytics providers for small-to-medium-sized businesses. But is Logi Analytics the right embedded analytics solution for your organization? Logi Analytics Overview. The Pros of Logi Analytics.

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Product Roadmap Presentation: 6 Examples Included Templates

Usersnap

In this article, we’ll reveal the art of creating roadmap presentations that don’t just align internal teams and external users but also set the stage for a successful execution. I recently attended a product fair where a CEO introduced his product roadmap with “think of it as AWS Cloud”, without differentiating it in any way.

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6 Customer Communication Pain Points in SaaS + How to Resolve Them

Userpilot

This article aims to help you avoid that. Resource center analytics. This means customers will abandon brands with poor communication, opening up an opportunity for your business to stand out. Again, Userpilot’s NPS dashboard makes it easy to track recurring responses with NPS tags. How to identify customer pain points.