The Product Coalition

MAY 23, 2022

A metaverse is a 3D virtual universe enhancing the digital mode of social interaction by incorporating Virtual Reality (VR), Augmented Reality (AR), Mixed Reality (MR), Internet of Things (IoT), gaming, blockchain as well as the principles of social media and commerce to provide engaging user experiences.

Customer Experience 123

Customer Experience Inbound Outbound User Testing 123

Intercom, Inc.

OCTOBER 13, 2022

For the past year, our product and engineering teams have been building game-changing features that will help you manage inbound support volume, make your work faster and easier, provide a high-quality customer experience, and help your customers get the most out of your product. Third, a new visual bot builder.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Intercom, Inc.

OCTOBER 13, 2020

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. These bots help businesses deliver both radical efficiencies and better, faster support experiences. Support teams get a lot of repeated inbound questions, which get tedious to answer.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Intercom, Inc.

FEBRUARY 22, 2019

Artificial intelligence is radically redefining the customer service landscape. Nowhere is this radical change to the customer experience as apparent as in the new wave of chatbots. These may be questions like “how do I add more users?” it can automatically recognize “ where do I add another user?”

Artificial Inteligence 267

Artificial Inteligence Customer Experience Inbound Banking 267

Intercom, Inc.

FEBRUARY 27, 2020

We sat down for a chat with our own Fergal Reid, Principal Machine Learning Engineer, to learn why Answer Bot had to evolve past simply answering questions to focus on solving problems at scale. The technology for Resolution Bot has been waiting in the wings, but the user experience has been risky. Short on time?

User Testing 23

User Testing Artificial Inteligence Data Visualization Customer Experience 23

Intercom, Inc.

MARCH 29, 2022

We had an inbound sales team as well, basically quite a few groups. We also shipped products using the latest machine learning technology like conversation topics, and efficiency improvements like macros. To set the scene, let’s imagine I’m a customer of a national consumer bank. We had a pre-sales team.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118