The Product Coalition

MAY 23, 2022

It’s all about the experiences in the metaverse, which is why some famous brands have started collaborating with metaverse platforms like Roblox and Decentraland to provide immense engaging and interactive platforms. Decentralized finance (DeFi) is a method of making financial goods accessible over a decentralized blockchain network.

Customer Experience 123

Customer Experience Inbound Outbound User Testing 123

Intercom, Inc.

JUNE 23, 2020

The internet is moving more businesses and people online, and driving a huge increase in inbound support volume. Self-serve Support and bots to automatically answer all common customer questions, reducing inbound volume to support agents. This leads to more and more inbound support volume. This reduces inbound volume.

Customer Communications 245

Customer Communications Customer Experience User Testing Inbound 245

Intercom, Inc.

OCTOBER 29, 2020

I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. We were working out of a coffee shop at the time, witnessing a barista grow an entire global brand, one relationship at a time, to a ludicrous degree.

Feedback Software 209

Feedback Software Research Software Reporting Tools User Testing 209

Intercom, Inc.

MARCH 29, 2022

To succeed in these times of rapid change for yourself, for your team, for your organization, you’re going to have to be curious and have a hunger to explore new things, new ideas, to encounter new people working in new ways and learn from them. We are announcing three brand new products today. Enjoy this time.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118