Clearbit’s VP of Customer Success on turning economic headwinds into a growth opportunity
Intercom, Inc.
JULY 30, 2020
Like when you open an email and see “Hi, First Name!” Combatting churn with machine learning. Instead of piecing together why customers have left after the fact, Luke’s built a machine learning model to get ahead, months ahead, of potential churn. When it fails, it fails spectacularly.
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