Intercom, Inc.

OCTOBER 13, 2020

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. So, modern machine learning opens up vast possibilities – but how do you harness this technology to make an actual customer-facing product? The cupcake approach to building bots.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Intercom, Inc.

FEBRUARY 22, 2019

Artificial intelligence is radically redefining the customer service landscape. Here’s a look at how customer service chatbots can improve your service experience, and a few examples of intelligent bots that will inspire you to create your own. Now, 1 in 5 of all our inbound conversations are resolved by the bot!”

Artificial Inteligence 267

Artificial Inteligence Customer Experience Inbound Banking 267

Sequent Learning

SEPTEMBER 20, 2023

Let’s start out with a definition of product management : Product management is the systemic, holistic business management of products. They focus on digital transformation, artificial intelligence, employee engagement, etc. From my standpoint, this is unacceptable. Product management is treated like project management.

Product Management 52

Product Management Product Manager Research Software Reporting Tools 52

Userpilot

MAY 19, 2021

These definitely play a role, but a study by SaaS Capital in 2020 found that one of the most influential factors is whether you are VC-backed or bootstrapped. In the study, they found that, on average, from a large sample size, SaaS companies spend 10% of their annual revenue on marketing. SaaS Inbound Marketing. Social Media.

Research Software 119

Research Software B2B User Testing Customer Experience 119

Intercom, Inc.

NOVEMBER 27, 2019

A genius inbound marketing strategy. And then how can we run machine learning and AI and all kinds of predictions on top of this to understand who we should be talking to?”. Going East is definitely the area of focus in the future. Salesforce? Who do they sell to? Is it a free trial? Is it sales-assisted?

Data Visualization 186

Data Visualization Reporting Tools Software Review User Testing 186

Intercom, Inc.

MAY 21, 2020

Ryan: For a long time, the only bit of real customer-facing automation we had was this thing called “article suggestions”, which was a bit of machine learning that basically read through what your customer was writing to you about. “ At the end of the day, expectation setting is the name of the game here” Ryan: Definitely.

User Testing 221

User Testing Customer Experience Data Visualization Reporting Tools 221

Gainsight

JANUARY 8, 2019

Pulse, hosted by Gainsight, is the definitive learning and networking event for customer-driven professionals looking to grow their business and career. Some of the topics they tackled in 2018 included AI and machine learning, SaaS and enterprise apps, Internet of Things, and cloud-native solutions. Event Website.

Events 45

Events Inbound Data Visualization B2B 45