Usersnap

FEBRUARY 23, 2022

Every SaaS company, whether B2B or not, looks to get more intimately connected with their customers’ needs and pains to grow. In order to understand customer needs, get more customer feedback , and use it actionably, the rise and importance of SaaS product management within digital companies are “mooning” ??. Which one wouldn’t?

Feedback Software 59

Feedback Software Research Software User Testing Systems Review 59

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success. The sooner you adopt these steps, the faster you’ll see growth.

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Feedback Software Research Software Startups Product Research 178

The Product Coalition

DECEMBER 21, 2020

We’ll explore how you can test and research ideas for your product, service, or business model. It’s a framework to make quick, painless, and informed judgments about your idea so that you know whether it’s worth pursuing. Market research Every product design cycle should start with a robust research phase.

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User Testing Product Research Research Software Feedback Software 155

Userpilot

FEBRUARY 25, 2024

The model is quick to implement, making it one of the best product development frameworks for SaaS. TL;DR The Kano model is a product development framework that helps identify and categorize customer needs based on the level of delight they can deliver in comparison to the effort invested. Dr. Kano’s research challenged this.

Customer Satisfaction 105

Customer Satisfaction User Testing Customer Experience Customer Feedback 105

Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. How to use technology to create something. I need to learn how to build a business and learn how to get others excited to join me, not just tinker with the technology.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Product Management University

AUGUST 15, 2023

B2B Portfolio Management Portfolio management simplifies the strategic planning and prioritization process because product managers are collaborating more than ever to grow the market value of the portfolio in the market segments most conducive to the company’s success. PPM Explained for B2B WHITE PAPER: Product Portfolio Strategy

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Product Management Product Manager White Paper Management 246

Amplitude

SEPTEMBER 21, 2020

However, conversion funnels are not a one-size-fits-all framework. The funnel framework represents the customer journey. Once you recognize these roadblocks, you can experiment with possible solutions and get more users to the finish line. B2B SaaS Funnel Analysis. They vary according to your product and industry.

Analytic Tools 124

Analytic Tools Research Software User Testing Data Visualization 124

Lenny Rachitsky

MAY 16, 2024

Brought to you by: • WorkOS —Modern identity platform for B2B SaaS, free up to 1 million MAUs • Mercury —The powerful and intuitive way for ambitious companies to bank • OneSchema —Import CSV data 10x faster — Jag Duggal is chief product officer at Nubank, a decacorn neobank founded in Brazil.

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User Testing Research Software Banking User Friction 84

Userpilot

JANUARY 25, 2021

User persona templates are a shortcut to creating a user persona from scratch for your SaaS business. Contrary to conventional wisdom, for B2B SaaS, you don’t need to fill in every little detail about your user like their favorite food or where they went to school to create a user persona – it’s not a dating profile.

Analytic Tools 75

Analytic Tools Research Software User Testing Customer Experience 75

UX Studio: Product Management

JANUARY 8, 2021

As an expert app designing company, we have prepared an in-depth overview of the top app design agencies to work with in 2021. Thus, we are sharing our selection of the best app designing companies for your consideration. How much it will cost to design a mobile app in 2021. List of top 10 mobile app design companies.

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Research Software User Testing Product Research Artificial Inteligence 72

Userpilot

NOVEMBER 23, 2023

It should also give you tools to measure progress. Instead of using data and evidence, many teams rely solely on solutions and untested assumptions. Challenges of product management Product managers who try to deliver on the outcome promise face a lot of challenges in SaaS organizations. What are the most acute ones?

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Feedback Software Analytic Tools Product Research User Testing 105

Mixpanel

JUNE 23, 2020

Simply put, one of the most important jobs of an experience researcher is to ask questions. It’s questions that help researchers understand the true nature of their problem—and whether or not their design presents a solution. Begin with research grounded in empathy and accountability.

B2B 52

B2B User Testing Research Software Product Research 52

Mixpanel

JUNE 23, 2020

Simply put, one of the most important jobs of an experience researcher is to ask questions. It’s questions that help researchers understand the true nature of their problem—and whether or not their design presents a solution. Begin with research grounded in empathy and accountability.

B2B 52

B2B User Testing Research Software Product Research 52

Mind the Product

APRIL 27, 2017

Figure 1: FRAMEWORK OF METHODS TO CAPTURE AND DEFINE PRODUCT FEATURES. A separate set of both written and visual techniques can be used to define solutions that should be implemented in software to address the pain points. Recently it has become more common to move from only “defining solutions” to also “detailing problems”.

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Framework User Testing Research Software Feedback Software 112

The Product Guy

NOVEMBER 9, 2017

Why do I need a framework? A research conducted by Alpha UX found that 25% of Product Manager surveyed wished for a clearer product roadmap and strategy. Research article. Lastly, to make the most out of this framework, it’s best if your organization has already implemented some variation of the Agile Methodology.

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Framework Agile User Testing Research Software 138

The Product Coalition

JANUARY 10, 2019

The most popular frameworks, like agile, are more about the general approach your office takes. Team structure, work patterns, timing, tool deployment… They are holistic in the way they seek to address your overall operations. The Jobs To Be Done Framework (JTBD, for short) is different. Jobs are not the same as “solutions”.

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Framework Research Software User Testing Feedback Software 60

The Product Coalition

JUNE 11, 2022

In the B2B hemisphere, change goes hand and hand with new products. B2B product leaders, I am calling you out on the dreaded implementation phase. Early in my career, I led the implementation of a supply chain analytics module from SAP (enterprise resource planning software). with user research to test our hypothesis.

Customer Experience 137

Customer Experience User Testing Data Visualization Analytic Tools 137

The Product Coalition

NOVEMBER 30, 2022

Let’s explore and discover how we can take the Jobs To Be Done framework to the next level and beyond. But many, many products are developed without knowing from the start that people want the solution, or even care about the problem. This applies doubly when we’re talking about B2B. Why does this happen? It seems so simple!

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User Testing Product Research Research Software Customer Experience 133

Userpilot

MARCH 8, 2022

An iterative product framework for identifying and pursuing the right opportunities to create value. She's an expert in Product Management, User Interviews & Testing, Prototyping, Data Analytics, Product Marketing, Ecommerce, Self Service, Advertising, Sales, Event Management, Market Research, and Account Management.

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Technical Advisors Product Research Analytic Tools User Testing 116

Bain Public

NOVEMBER 21, 2022

Product Collective’s INDUSTRY: The Product Conference was created in Ohio by product people Paul McAvinchey, Mike Belsito, and Rebecca Feliciano with the goal of bringing the best software product management professionals together. Abigail: "I think that depends on if the company has software or not. About INDUSTRY's Fireside Chat.

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Research Software B2C User Testing Customer Experience 52

Amplitude

SEPTEMBER 21, 2020

However, conversion funnels are not a one-size-fits-all framework. The funnel framework represents the customer journey. Once you recognize these roadblocks, you can experiment with possible solutions and get more users to the finish line. B2B SaaS Funnel Analysis. They vary according to your product and industry.

Analytic Tools 59

Analytic Tools Research Software User Testing Data Visualization 59

Good Product Manager

JUNE 7, 2017

My post on the SiriusDecisions blog — SiriusDecisions 2017 SiriusView of Product Management Tools — provides a summary of the research as well as a comparison to the initial analysis of this category of product management technologies which we released in late 2014.

B2B 60

B2B Research Software Roadmap Reporting Tools 60

Good Product Manager

JUNE 7, 2017

My post on the SiriusDecisions blog — SiriusDecisions 2017 SiriusView of Product Management Tools — provides a summary of the research as well as a comparison to the initial analysis of this category of product management technologies which we released in late 2014.

B2B 60

B2B Research Software Roadmap Reporting Tools 60

Good Product Manager

JUNE 7, 2017

My post on the SiriusDecisions blog — SiriusDecisions 2017 SiriusView of Product Management Tools — provides a summary of the research as well as a comparison to the initial analysis of this category of product management technologies which we released in late 2014. Sign up for the webcast today !

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B2B Research Software Roadmap Reporting Tools 60

Userpilot

JULY 13, 2022

Userpilot publishes well-researched and in-depth articles on all aspects of product management including product growth, retention, and adoption. Userpilot is a product growth and digital adoption software. SaaS Product Adoption: The Ultimate Guide. Amplitude is one of the most popular product analytics tools out there.

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Blog Analytic Tools Research Software Feedback Software 98

Userpilot

AUGUST 30, 2023

She has a knack for strategic thinking and loves SaaS in general, especially product-led growth. She also founded SaaS consulting firm, Sonderhouse , through which she teams up with other experts to provide sound education and coaching for SaaS startups. Register for her session to unlock growth opportunities for your SaaS.

Customer Experience 105

Customer Experience User Testing Customer Feedback Research Software 105

Department of Product

OCTOBER 23, 2022

Since product development is often a blank canvas (particularly in startups) the sheer number of possible scenarios and opportunities you might want to explore can be overwhelming: Should we build a mobile app or not? Yes, we’re B2B but are we targeting small businesses or enterprise? What colour should our homepage CTA buttons be?

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Research Software Product Research Product Management Product Manager 52

Gainsight

JUNE 8, 2022

In fact, according to new research by the Chief Marketing Officer (CMO) Council , only 14 percent of marketers say that customer-centricity is a hallmark of their companies, and only 11 percent believe their customers would agree with that characterization. A tool called a “ RACI Model ” is helpful to determine the answers to these questions.

Research Software 59

Research Software Customer Experience Reporting Tools User Testing 59

The Product Coalition

APRIL 15, 2019

Tooling for your product team is a necessity. It often gets overlooked or tools are quickly chosen because we are so focused on the challenges in our own products. But, getting tooling right helps get better results faster. Integrates with your project management tool A word about integration. Roadmunk , ProdPad.

Data Visualization 60

Data Visualization Analytic Tools Research Software Feedback Software 60

UX Planet

MARCH 7, 2024

Design Ops encompasses the processes, tools, and methodologies that allow design to flourish at scale. This short-term solution not only compromises the quality of the output but can also lead to longer-term costs in revisions, rework, and diminished user satisfaction. Liam Mooney, VP of Product, MedBridge 3.

Feedback Software 52

Feedback Software Research Software Customer Experience Customer Feedback 52

The Product Coalition

MAY 26, 2018

This has allowed apps and websites to capture customer behavior and enabled businesses to provide personalized experiences to their customers. 1 Read and Research About GDPR Like There’s No Tomorrow As a product manager, you know your product best. What kind of third-party apps are integrated with my product?

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Research Software User Testing Product Research Customer Experience 60

The Product Guy

MAY 7, 2020

A PM may receive help from specialists in the organization such as Researchers, Project Managers, Product Marketing etc. As you climb the ladder, primarily the focus changes from solution and execution to strategy. A Platform PM also concerns himself with stability and safety of the platform. Specialist PM Roles.

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Technical Review Research Software Onboarding KPIs Product Management 159

Gainsight

APRIL 14, 2022

Though the pandemic isn’t exactly in the rearview mirror yet, we are beginning to understand the effect it’s had on B2B firms across the country — and around the world. Get the organization to understand that CS can be a force multiplier for your business with a compelling framework and data to support it.

Data Visualization 59

Data Visualization Customer Experience User Testing Analytic Tools 59

Imaginary Cloud - Design

SEPTEMBER 1, 2022

Whether you are an e-commerce brand, B2B company, or another type of business, your website is likely to be the first impression many potential customers get of your company. The three-step process of a UX Audit involves research, evaluation, and execution. This stage considers users, products, company goals, and KPIs.

Reporting Tools 52

Reporting Tools Research Software Data Visualization Feedback Software 52

ProductPlan

DECEMBER 21, 2020

Whether it’s a new car, ERP software, or a timeshare, they’re doing most of the talking. They’re actively seeking a solution, shopping around to explore their options, doing their own research, and ultimately experiencing the product before they ever plunk down their credit card or issue a purchase order. The buyer has changed.

User Testing 104

User Testing Research Software Customer Experience Product Research 104

Userpilot

NOVEMBER 29, 2023

With the right product research tools, you can dissect vast pools of data, gather actionable insights, and create products that align directly with your user’s needs. But how can you build the right product research tech stack to achieve your product growth goals? Qualtrics. UXPressia.

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Data Visualization Research Software Feedback Software Analytic Tools 104

Arpit Rai

OCTOBER 29, 2019

What’s the difference between product management in B2B/SaaS and B2C? Following are some of the differences I can think of: Customer Research: B2B PMs tend to speak with customers a LOT more than B2C customers. In B2B, you’re not always the primary user of your product. B2B or B2C and why? back in 2011–12.

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Analytic Tools Research Software Feedback Software B2C 52