Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. Will Larson , CTO of Calm.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Gainsight

JULY 1, 2022

In the tech industry, competition is driving the adoption of a new growth model. We have seen companies achieve durable growth and success by deploying a PLG model across different market segments in B2B and B2C. Chief Technology Officer of PX, Gainsight. A PLG motion already exists in 58% of surveyed companies.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Product Talk

MAY 10, 2023

To learn more about how real product leaders are approaching this challenge, I recently sat down with fellow Product Talk instructor Ellen Juhlin (who’s also a product coach, consultant, and Senior Director of Product Management at Orion Labs ). Ellen: We had done a lot of consumer research upfront because our company started as a B2C.

Product Research 130

Product Research User Testing Feedback Software Research Software 130