Intercom, Inc.

AUGUST 1, 2019

Tara: You’ve been breaking all the typical timelines for growth, incredible name recognition, marketing tactics that span some traditional partnerships, to very disruptive formats in really visible ways. We had some big names. As we’ve gotten bigger, we’ve had to broaden our product and broaden our messaging.

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

The Product Coalition

FEBRUARY 26, 2022

If someone asked me to compete with most organisations today, I wouldn’t fuss with innovation so much or think of competitive differentiators, I’d just solve the problem of how time is spent organisation wide, and try and build a company that does the same thing, with less distractions. So why does this matter you ask? Do you see the problem?

User Testing 168

User Testing Weak Development Team Customer Experience Customer Feedback 168

Product Management Lessons from the Trenches

DECEMBER 17, 2018

whether spoken by a person or written in a document or message?—?and The standard set of tags commonly used in English is the Penn Tree Bank. Named Entity Extraction?—?identifying For example, a mention of “ John Adams ” refers to a specific person, but there are many, many famous people with this name.

Technical Review 30

Technical Review Feedback Software Artificial Inteligence User Testing 30

Product Talk

FEBRUARY 8, 2017

A number of people have asked me why I have a Portuguese name [Contextual Note: This event was in Lisbon, Portugal and Teresa Torres is a common Portuguese name.] My father is both of Spanish descent and Mexican descent, hence I say my name as /’ter-REE-suh tor-ress/, which is maybe the most American way to pronounce this name.

Product Research 100

Product Research Research Software User Testing Reporting Tools 100

Intercom, Inc.

MARCH 29, 2022

And we have over 180,000 teammates logging into Intercom every month, using our platform to send over 500 million messages and reply to over 20 million conversations. We’re used to being left on hold, being swamped with irrelevant messages in spam, trying new products or features that are just hard to navigate and use.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Business of Software Conference

NOVEMBER 12, 2019

They said OK we’ve been talking about the banks but what about the other tools that are like Transfer Wise because there’s a few smaller tools out there that essentially do have the same model and do the same thing. The banks because. They want to compete with that 90 percent of the business that the banks have.

Research Software 45

Research Software Software Review Data Visualization User Testing 45

Business of Software Conference

NOVEMBER 12, 2019

They said OK we’ve been talking about the banks but what about the other tools that are like Transfer Wise because there’s a few smaller tools out there that essentially do have the same model and do the same thing. The banks because. They want to compete with that 90 percent of the business that the banks have.

Research Software 40

Research Software Software Review Data Visualization User Testing 40

Business of Software Conference

MAY 21, 2020

Other organisations, like Google, offer fantastic learning opportunities and growth progression and we believe that most NGOs will also try to differentiate on their organisational purpose. We found that two years ago people were taking 26 days to include bank holidays and now we’re glad to hear that that number has gone up to 31.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Userpilot

NOVEMBER 11, 2020

By recording the user’s name as an Account Attribute, for example, it is possible to deliver a more personalized experience. A bank of unread Notifications , if applicable. In-app Notifications are typically short informational or instructional messages. Account Attributes. Links to the primary features of your app.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Mixpanel

FEBRUARY 23, 2021

He continued, “If I had a good metric at that time that represented product-market fit, we’d probably have $500K more in our bank account and wouldn’t have spent two years in misery.”. Also, you will find the customers that you paid for may not be good quality customers, or that you’re not making something differentiated enough.”

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

Business of Software Conference

JANUARY 16, 2020

So positioning is not the same thing as messaging. Name me a couple of features. So the first one they sold to was a bank that was running this query overnight because it took 12 hours to run but with this database you could do it in three minutes. It’s not a tag line. It’s not your vision in the market. Salesforce.

Positioning 108

Positioning Analytic Tools Reporting Tools Research Software 108

Andrew Chen

NOVEMBER 4, 2019

Fintech services that help facilitate both business and personal needs — whether that’s creative financing options, solopreneur banking services, or working capital. Parents and students can message instructors directly. New digital platforms enable people to earn a livelihood in a way that highlights their individuality.

Analytic Tools 90

Analytic Tools User Testing Data Visualization Customer Experience 90

Andrew Chen

NOVEMBER 4, 2019

Fintech services that help facilitate both business and personal needs — whether that’s creative financing options, solopreneur banking services, or working capital. Parents and students can message instructors directly. New digital platforms enable people to earn a livelihood in a way that highlights their individuality.

Analytic Tools 40

Analytic Tools User Testing Data Visualization Customer Experience 40