The State of Customer Experience Report – CX statistics to help you move in the right direction
Usersnap
JULY 1, 2020
We learned a lot and shared our findings on our blog through stories and ebooks. Companies above 500 employees reported having 5-10 people on the CX team. Support chat is used by 40%, while 31% reported taking product reviews into account. The average growth rate for all companies in 2019 was around 35-45%. Takeaways.
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