Usersnap

JULY 1, 2020

It’s been 2 years since we at Usersnap started developing a tool for Customer Experience. We learned a lot and shared our findings on our blog through stories and ebooks. If that‘s the case, you can use the data presented in this report as a benchmark. Companies above 500 employees reported having 5-10 people on the CX team.

Data Visualization 98

Data Visualization Reporting Tools Customer Experience User Testing 98

Usersnap

JUNE 17, 2019

72% of customers blame poor customer service as the reason for having to explain their issue multiple times. But, as a customer service agent or the feedback receiver, you know customers are sometimes just as guilty. Top 4 Struggles for Customer Service Teams. But, pointing fingers at the customer service agents is no solution.

Reporting Tools 76

Reporting Tools Feedback Software User Testing Customer Feedback 76

Product Talk

FEBRUARY 7, 2024

It’s not just about training people to conduct interviews , use opportunity solution trees , or test assumptions —though those are all important activities—it’s also about convincing them of the value of these activities and getting the people they work with on board as well. Click the image to see a larger version.

Product Research 235

Product Research Reporting Tools User Testing Research Software 235

The Product Coalition

FEBRUARY 6, 2020

After all, when you know exactly what metrics are growing, what market leaders are betting on, how and what budgets are spent, what marketing solutions are chosen, what practices should be implemented and what to focus on in the near future, life becomes better. Build a multi-channel personalized communication system.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

Userpilot

JUNE 19, 2023

Gainsight’s 2022 report shows free trials involving PQLs had 2.8X A similar survey by Softletter reported a 25% SaaS conversion rate for free trials that didn’t require credit cards. Product adoption rate benchmarks: File sharing and collaboration tools have 20.9% Education-related SaaS platforms come second with 7.5%

Research Software 98

Research Software Analytic Tools B2B Reporting Tools 98

Gainsight

FEBRUARY 3, 2020

A lot happened to the Gainsight platform in 2019. As the leading customer success platform , we’ve continued to focus on building out the tools that CS teams need to optimize and mature their strategy. So what have we been up to in 2019? Top 10 Gainsight CS Enhancements & New Features Released in 2019.

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Data Visualization 52

Usersnap

AUGUST 5, 2019

DevOps is a new movement that’s rapidly spreading through the technological community. By definition , DevOps is also known as “agile infrastructure” and it’s a cross-disciplinary community of practice which aims to optimize systems at scale. . One such tool is for monitoring your performance both during and after product.

Reporting Tools 70

Reporting Tools Data Visualization Product Research Testing 70

Usersnap

JUNE 11, 2019

Agile QA approach and user experience driven development (UXDD) have taken modern software development and testing by storm. Amazon has reported deploying thousands of times per day. And over 50 % of software firms have daily new releases. Agile software development practices have led to faster product development lifecycles.

Analytic Tools 85

Analytic Tools Feedback Software Reporting Tools Data Visualization 85

Intercom, Inc.

SEPTEMBER 22, 2020

Old communication tools, like email and forms, simply don’t match the ways modern customers want to talk, connect, and receive help. At the time, the advent of modern technology, like caller ID, spam protection software, and ad blockers, offered a way to finally dodge brands’ non-relenting bids for attention.

Inbound 211

Inbound Outbound Reporting Tools Customer Experience 211

Userpilot

MARCH 7, 2022

Sadowski is the founder and CEO of Brand24 , a social media monitoring solution that provides instant access to brand mentions across social, news, blogs, and more. Brand24 wasn’t the first brand monitoring tool in the market, but they were determined to stand out from the crowd with the best Product Experience. How it started.

Analytic Tools 133

Analytic Tools Data Visualization Reporting Tools Technical Review 133

Gainsight

MAY 8, 2019

Evaluating software is tough. Buying the wrong software and getting stuck with a product that doesn’t serve your needs. A critical but often-overlooked trait of software is: Was it originally built to do the thing I’m buying it for ? Pendo was originally created as a web analytics tool. Sure, it sounds like work.

Analytic Tools 49

Analytic Tools Feedback Software Data Visualization Reporting Tools 49

Userpilot

MARCH 6, 2020

Sophia Benhaddou – Managing Partner and Product Manager at Excelway – – online meeting facilitation tool suite. Olga Springer – Product Manager / Product Owner at SentiOne – a social media listening and internet monitoring tool. Women in SaaS. Women in SaaS. Women in Product. What is your background?

Research Software 133

Research Software Analytic Tools Feedback Software Reporting Tools 133

UX Studio

MAY 30, 2023

Unless your company is bringing great innovation to the market, there are likely to be multiple competitors offering similar products or services. Mobile payment systems are a good example of this. How can we make users feel safe regarding products and services? Trust is a crucial factor for a business to grow.

UX 97

UX Reporting Tools Data Visualization Research Software 97

Andrew Chen

MAY 28, 2019

No wonder the consumer investment team ended up digging into this trend by doing a market map report — the analysis led by Li Jin and including work from myself, Connie Chan, and others. The report covers things in more detail at the end, but that’s the tldr; from an investment standpoint. Thanks, Andrew.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

The Product Coalition

MAY 3, 2022

The Google -owned video service saw usage grow from 73% of U.S. adults in 2019 to 81% in 2021. In this blog, I’ll talk about the steps that I as a Product Manager at Youtube would take to do this. Content Consumers can engage with the platform in two ways?—?watch Reported Videos?—?We For watch time, we have — i.

Reporting Tools 133

Reporting Tools Product Management Product Manager Customer Feedback 133

Userpilot

JULY 13, 2021

10: Piola Digital Solutions. #11: It’s about anticipating what a user might want to do with a piece of software and making sure all elements are intuitive, easy-to-use, and visually pleasing. Ask to see the designer’s portfolio and look at what projects they’ve done in the past (type of product, tools used, industry, etc.)

Research Software 98

Research Software Feedback Software Data Visualization Reporting Tools 98

eG Innovations

APRIL 22, 2021

In an earlier blog, we had discussed what is Microsoft Windows Virtual Desktop (WVD) and why it is gaining popularity. In this blog, we present various community and vendor resources that can help you choose the right Azure instances for your Microsoft WVD deployment. WVD was also the most popular DaaS service in the cloud.

Reporting Tools 52

Reporting Tools Fractional CTO Data Visualization Technical Review 52

The Product Coalition

SEPTEMBER 14, 2020

Many organizations erroneously define their products by taking a technology perspective. They consider the product’s underlying technologies, components, and tools and call a logical grouping of them a “product.” New technology variations and developments are part of ongoing improvements to your product’s value proposition.

Product Research 113

Product Research Customer Communications Reporting Tools Research Software 113

Centercode

JANUARY 28, 2019

The 2019 Customer Validation Industry Report showed that despite the high emphasis companies place on customer insights, many professionals are still struggling to get the resources they need. More than half of the respondents in the 2018 Customer Validation Industry Report said they don’t have enough time to demonstrate ROI.

User Testing 63

User Testing Product Research Customer Experience Customer Feedback 63

eG Innovations

FEBRUARY 11, 2022

In an earlier blog post, we had discussed how server performance monitoring is not just about monitoring CPU, memory, and disk resources anymore. That blog post covered several key performance indicators (KPIs) that IT teams must track to ensure that their servers are performing well. The overall uptime of the server is also reported.

Reporting Tools 52

Reporting Tools Enterprise KPI Events 52

freshtrax

MAY 21, 2019

Despite the fact that LINE corporation is the number 1 social media in Japan and a great communication tool, there is very limited information available in English. N = 2,060 | Source: LINE media guide April – June, 2019. There are 3 pricing plans as the chart below shows: Source: LINE media guide April – June, 2019.

Research Software 85

Research Software Reporting Tools Customer Experience User Testing 85

Userpilot

FEBRUARY 28, 2023

Userpilot lets you create and style your NPS survey, add qualitative follow-up questions to get more context, select when and to whom to trigger the survey, localize content through translations, and view all the reports in one dashboard for further analysis. What is the NPS dashboard? NPS word cloud.

Data Visualization 92

Data Visualization Dashboard Customer Feedback User Testing 92

Userpilot

JULY 15, 2021

A guide on how to pick the best onboarding software. Common onboarding tools include signup flows , onboarding emails , welcome screens , checklists , tooltips , interactive walkthroughs , and webinars. The best onboarding software on the market is Userpilot. Some onboarding examples from other companies to emulate. Signup flow.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Intercom, Inc.

FEBRUARY 21, 2019

com’s CMO Ryan Bonnici believes software purchasing will continue to evolve into a more authentic selling and buying experience. Here are five quick takeaways: Selecting software can seem like a small decision, but it can be the x-factor for your company. Building your business on software. Ryan joined G2.com Ryan: Sure.

Education 123

Education Reporting Tools User Testing Customer Experience 123

ProductPlan

NOVEMBER 10, 2020

Creating a world-class eCommerce platform takes tremendous effort, teamwork, and strategic planning. Yes, an eCommerce platform is an online resource that helps shoppers and buys find a variety of products. The overall user experience of an eCommerce website or app consists of many technological components.

Research Software 97

Research Software Feedback Software Reporting Tools Technical Review 97

Mind the Product

MAY 5, 2020

They include an automatic photo description tool to describe objects in photos and facial recognition to help people with vision loss to learn more about who’s in their photos, while closed captioning is in place to help those with hearing impairments. Language, culture and technology constraints should be considered too.

Reporting Tools 113

Reporting Tools Research Software Product Management Product Manager 113

UX Studio: Product Management

FEBRUARY 26, 2019

Later, as software became more and more important, Ideo turned to interaction design. Acclaimed for the sleek design of their website, Telepathy also runs a blog which attracts 300,000 readers a month. We call it uxfol.io, and UX designers have made it a popular online portfolio platform.

UX 80

UX Data Visualization Research Software Analytic Tools 80

Imaginary Cloud - Design

JANUARY 30, 2020

In 2017, Gartner introduced the concept augmented analytics in his Augmented Analytics is the Future of Data and Analytics report. In the last year, major companies in business intelligence (BI) digital solutions, such as Qlik and Tableau were already investing on it.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

eG Innovations

MARCH 15, 2020

According to RightScale’s 2019 State of the Cloud Survey , 94% of IT professionals say their companies use the cloud. In this blog I will show you why moving to the cloud does not make monitoring redundant, and provide some tips for cloud performance monitoring. You implement agents, probes, tools, and solutions to collect data.

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience User Testing 52

Userpilot

APRIL 13, 2022

This was an update they made in 2019; otherwise, you needed some coding knowledge to create product tours using the platform. Before we answer that, you should know that guides or product tours are essential tools for user onboarding, and it will be difficult for new users to find their way around your app without them.

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Reporting Tools 97

Userpilot

AUGUST 25, 2021

The best cohort analysis tools include Baremetrics, Google Analytics, and ProfitWell. Cohort analysis is a type of behavioral analytics that helps you see what a sub-section of your users (a “cohort”) is doing within your tool. The table from left to right goes like this: April 2019 : This is the cohort. What is cohort analysis?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Userpilot

SEPTEMBER 23, 2021

It’s near-impossible to code your own onboarding without a vast amount of time and money, so you need special onboarding software. If you assess onboarding software by lack of code, segmentation capability, in-app communication, analytics , and pricing, Userpilot is the clear market leader. That’s an increase of 8% from 2019.

Analytic Tools 93

Analytic Tools Onboarding KPIs Customer Experience User Testing 93

Userpilot

JULY 30, 2021

A product manager’s responsibilities include evaluating ideas, setting product strategy, building and sharing product roadmaps, prioritizing features and documenting requirements, defining product releases, and analyzing and reporting on progress. Analyzing and reporting on progress. What does a product manager do? Product Manager.

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98

Userpilot

MARCH 14, 2019

Five minutes for users to say “oh, I get it” about your software. According to TechCrunch, if your users don’t get your software, 77% of them won’t come back. Of course, nothing can be done without a few user onboarding tools to hold yourself back. User onboarding tools for in-app experiences.

Analytic Tools 40

Analytic Tools Feedback Software Research Software Data Visualization 40

Intercom, Inc.

DECEMBER 18, 2019

As 2019 draws to a close, it’s time to reflect on another amazing year at Intercom. In the past 12 months on Inside Intercom, we’ve published nearly 200 blog posts covering everything from product launches to product strategy ; from growth stories to goal setting ; from building teams to bot skills ; from sales insights to stand-up comedy.

Research Software 30

Research Software Reporting Tools User Testing Customer Experience 30

Usersnap

FEBRUARY 6, 2021

Customer experience feedback platform Usersnap is all about enabling great CX for e-commerce and software companies. Used by Canva, Microsoft, and Facebook, the company literally wrote the book on product feedback and improving customer experience in 2019. Nominated for 2019 Business Book of the Year by Porchlight.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Andrew Chen

MAY 28, 2019

No wonder the consumer investment team ended up digging into this trend by doing a market map report — the analysis led by Li Jin, Avery Segal and Bennett Carroccio, including work from myself, Connie Chan, and others. The report covers things in more detail at the end, but that’s the tldr; from an investment standpoint.

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40