Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? We also explain: How product funnel differs from marketing and sales funnels. Why it is important for your product management efforts. In practice, all 3 often overlap. In practice, all 3 often overlap. Its different stages. Book the demo!

Analytic Tools 93

Analytic Tools Data Visualization Research Software Onboarding KPIs 93

Userpilot

OCTOBER 1, 2022

In fact, a bad notification user experience can ruin the whole product for the user and even cause churn. Let’s take a look at how you can design effective notifications that seamlessly blend into your product experience. Announce new feature launches and product updates within the app. What are notifications?

Customer Experience 98

Customer Experience User Testing User Experience Customer Feedback 98

Userpilot

OCTOBER 15, 2021

Product launch announcement emails can be intimidating. In this blog post, I'll take you through the different types of product launch announcement emails, the product launch email sequence best practices to keep in mind throughout the process, and some fantastic real-life examples to inspire you in your own campaign.

Feedback Software 96

Feedback Software Research Software Product launches User Testing 96

Userpilot

JUNE 3, 2022

Trying to find the best product marketing resources for 2022? As the market gets more competitive, SaaS companies are increasingly relying on product-led marketing strategies to gain traction. We’ve compiled a list of the best resources to get you started – from tools and blogs to courses.

Research Software 96

Research Software Analytic Tools Feedback Software Data Visualization 96

Userpilot

JULY 24, 2023

Every new product launch is equal parts intimidating and exciting. As the market becomes increasingly saturated with similar SaaS products, your product launch can easily get lost in the noise. In this article, we take a deep dive into the technicalities of a product launch. Launch your product.

Product launches 93

Product launches User Testing Product Research ChatGPT 93

Userpilot

JUNE 30, 2023

It enables them to reach audiences across the globe to drive market expansion and product growth. Benefits of localized content for SaaS companies include extending the market reach and improving customer experience and satisfaction. Start building your localization strategy by identifying the right market.

Research Software 91

Research Software Analytic Tools User Testing Onboarding KPIs 91

Userpilot

AUGUST 19, 2022

For any SaaS owner or product manager , organizing a successful software rollout can be a stressful, exhilarating experience. A software rollout is a term used to describe the process of launching new software (or upgrades) to an existing user base. First, define your users : who is your new software solution designed for?

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

NOVEMBER 30, 2022

Applying tooltip best practices to your design ensures you only create in-app communication that moves customers to action quickly. You can think of tooltips as tiny maps within your product that ensure customers don’t get confused as they move through the user journey. New user onboarding. New user onboarding.

Analytic Tools 94

Analytic Tools User Testing Customer Experience Data Visualization 94

Userpilot

JANUARY 14, 2023

What is product success? What can product managers do to improve their chances of building successful products? How can they measure that their product is on a path to success? Successful SaaS products satisfy user needs and realize organizational business goals. What is product success in SaaS?

Feedback Software 97

Feedback Software Research Software Product Research User Testing 97

Userpilot

NOVEMBER 21, 2022

What does the product launch manager do? Does your organization really need such a role if you already have a product manager ? The product launch manager coordinates the work of cross-functional teams and supports the product manager during product launches. Ready to dive in? Let’s get to it.

Product launches 97

Product launches Product Research User Testing Research Software 97

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job.

Analytic Tools 88

Analytic Tools Feedback Software Research Software Data Visualization 88

Intercom, Inc.

MAY 8, 2018

For marketers like me, this is an incredibly powerful concept. In the new Messenger, it’s more about creating a customizable experience for different types of visitors and customers. In the new Messenger, it’s more about creating a customizable experience for different types of visitors and customers. Define your goals.

Messaging 176

Messaging Customer Experience Customer Communications Positioning 176

Alchemer Mobile

AUGUST 6, 2020

Product managers are rapidly advancing their skills, and as a result, the industry as a whole has had to level-up to compete as the world’s biggest brands continue to adopt a mobile-first approach. We’ve written a lot—and I mean A LOT—of content focused around mobile product management. What Is Mobile Product Management?

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? Effective SaaS marketing strategies can be hard to pull off if you don't know where to start, but I'm here to help. What is SaaS marketing? Sounds simple, right?

Feedback Software 116

Feedback Software User Testing Product Research Customer Experience 116

Userpilot

JANUARY 14, 2023

Customer education combines direct and indirect efforts to onboard, train, or retain new/existing customers. Successful customer education programs to consider: Using tailored contextual tooltips and onboarding checklists to show new users around your product and help them get the most out of it.

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

Userpilot

APRIL 28, 2023

Wondering how to build a knowledge base in-app for your SaaS product? A knowledge base is a central hub of resources that helps your customers solve problems and learn more about your product. TL; DR A knowledge base helps your customers access product guides and find answers to their various queries about your product.

Analytic Tools 81

Analytic Tools Feedback Software Research Software Data Visualization 81

Userpilot

AUGUST 2, 2023

This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result. 12 Customer engagement strategies for driving retention: Personalize the onboarding process for new users to boost engagement. Identify disengaged customers and proactively engage them using email marketing.

Feedback Software 89

Feedback Software User Testing Customer Experience User Friction 89

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job.

Analytic Tools 73

Analytic Tools Feedback Software Research Software Data Visualization 73

Userpilot

MAY 5, 2022

What does the product management process involve? Why is it important for product managers to follow them? Product managers lead interdisciplinary product teams to deliver products that bring value to customers. Product managers lead interdisciplinary product teams to deliver products that bring value to customers.

Product Research 97

Product Research User Testing Research Software Feedback Software 97

Userpilot

DECEMBER 19, 2023

In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth. There are several best practices that all account managers need to keep in mind. An account manager now has to do much more than just look at the finance side of things.

Feedback Software 91

Feedback Software Analytic Tools Product Research User Friction 91

Userpilot

AUGUST 31, 2021

That's where using a release notes template can help you consistently show your users how to get more value out of your product. Think about it — would you rather sign up for a product that has detailed documents for every release or one where you're always left wondering what's new or what bugs have been fixed?

Feedback Software 98

Feedback Software Analytic Tools User Testing Data Visualization 98

Userpilot

JANUARY 31, 2023

Do you want to track product launch success with relevant KPIs and metrics but don’t know where to start? Product launch metrics provide valuable insights that you can use to improve your product and increase product growth. TL;DR Product launch in SaaS refers to bringing a new or upgraded product to the market.

Onboarding KPIs 95

Onboarding KPIs Product launches Analytic Tools Feedback Software 95

Userpilot

SEPTEMBER 12, 2022

What are some examples of product manager goals? Which of them should a product manager focus on in particular when building and launching a product ? The focus of product management is overseeing product development at all stages of its lifecycle. Product improvement should be one of the top product manager goals.

Product Research 91

Product Research User Testing Onboarding KPIs Feedback Software 91

Intercom, Inc.

MARCH 26, 2018

Your help center is the home of all knowledge about your product. It gives your customers the information they need to break down their learning barriers and hopefully become expert users of your product. Our product teams sometimes ship more than 100 changes per day. This makes it a critical retention tool.

User Testing 190

User Testing Customer Feedback Customer Experience Product Research 190

Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job.

Customer Experience 94

Customer Experience Analytic Tools User Testing Customer Feedback 94

Userpilot

JULY 31, 2023

Looking to power up your retention marketing strategy? This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Feedback 97

Userpilot

MAY 24, 2022

Customer acquisition is the process of getting new customers for your business. Customer engagement involves building a good relationship with your customers and helping them find their way through your product. Use in-app marketing to announce feature releases and keep users up to speed with changes you’re making.

Analytic Tools 96

Analytic Tools Onboarding KPIs Customer Experience User Testing 96

Userpilot

JANUARY 28, 2022

The cost of getting new customers into your sales cycle is more than turning an existing one into a loyal customer. These include “remind about your product”, “ announce product update”, “offer discounts”, “collect feedback ”, “checking in with inactive users” email campaigns. What is a win-back email campaign?

Feedback Software 97

Feedback Software User Testing Customer Feedback Customer Experience 97

Userpilot

JUNE 29, 2022

Did you know that product storytelling increases the chances of your product being remembered by 2200% ? Customers are more likely to remember your product if you tell them a compelling story. But as a product manager , creating a story that will capture a customer’s attention might not be in your wheelhouse.

Feedback Software 98

Feedback Software User Friction User Testing Customer Experience 98

Userpilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. TL;DR The customer onboarding lifecycle is an ongoing process focused on training users and helping them realize the value of your product. You can use modals for this.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

DECEMBER 15, 2021

In this article, we’re going to cover the 3 key growth benefits that you can leverage by expanding and scaling your product integration roadmap. Beyond improving efficiency, integrations can unlock additional value in your product through account expansion and co-marketing campaigns. Monetizing Integrations.

Customer Experience 97

Customer Experience Data Visualization Customer Feedback Webinar 97

The Product Coalition

JANUARY 25, 2021

Managing a product with no development budget can be a product manager’s worst nightmare, but it doesn’t have to be a death sentence for the product. If you manage a product in a company with few product lines?—?it Continue to promote your product as if it’s the hottest dish on the CEO’s plate.

Product Research 94

Product Research User Testing Customer Experience Reporting Tools 94

Userpilot

MAY 3, 2022

You’re probably making some of the common product engagement mistakes that PMs make. This article goes over the most common mistakes when it comes to driving product engagement and provides ways to avoid them. Product engagement measures the breadth, depth, and frequency of usage of your app. What is product engagement?

Feedback Software 92

Feedback Software Analytic Tools Customer Feedback Data Visualization 92

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. But you can get a full picture of your customer relationships with NPS surveys , product adoption rates , and churn rates. Communicate with customers proactively with regular announcements. Provide convenient self-service support.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

AUGUST 11, 2022

Since customer success roles are relatively new, companies don’t always have a clear idea of what responsibilities are appropriate for a customer success manager (CSM). As a result, customer success managers end up with more tasks than they can handle—making it harder to focus on helping users engage with the product and achieve success.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

AUGUST 29, 2022

Since customer success is a relatively new career, CSMs tend to take tasks from sales, support, product marketing, and more than they can handle. Customer success (CS) ensures customers get consistent value when using your product. Create product experiences that are relevant for each user segment. frictionless.

Feedback Software 97

Feedback Software Research Software User Testing Customer Feedback 97

Userpilot

AUGUST 21, 2021

Wondering why your shiny new features are not getting enough user engagement? After spending months building a new feature, it is such a bummer to see users not adopting it as much as you thought they would. A product is only as good as its features. The more features users interact with, the more value they get from the app.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Product Research 98