Userpilot

FEBRUARY 10, 2023

How can customer intelligence analytics help boost product growth ? Three steps to automate your customer intelligence analytics. Customer intelligence analytics involves collecting customer data and then extracting actionable insights from it. There are three steps to automate your customer intelligence analytics.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

MAY 14, 2023

If you need an in-app tracking tool, your options include dedicated analytics tools or product adoption solutions. Standalone analytics products like Amplitude , Mixpanel , and Heap normally offer more advanced features for tracking and analyzing user interactions but don’t give you the tools necessary to act on the insights.

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Reporting Tools 97

Userpilot

DECEMBER 3, 2021

The HEART framework consists of five categories – happiness, engagement , adoption , retention , and task success. The HEART acronym is comprised of five categories: Happiness. Build NPS surveys in-app without coding. This brings us to the next category. It helps to not only improve the UX but also drive revenue.

Research Software 98

Research Software Analytic Tools Feedback Software Product Research 98

Userpilot

APRIL 28, 2023

Wondering how to build a knowledge base in-app for your SaaS product? Publish your knowledge base on your website or app to keep users on your site or app longer. With its many features , Userpilot is the best knowledge base tool to help you create an in-app SaaS knowledge base for your customers.

Analytic Tools 84

Analytic Tools Feedback Software Research Software Data Visualization 84

Userpilot

JUNE 1, 2022

It has 5 key categories: happiness, engagement , adoption , retention , and task success. It consists of five categories that cover key product aspects: Happiness: It measures users’ attitudes and satisfaction towards your product. What are the most significant signals for evaluating the popularity of your app?

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 98

Userpilot

JUNE 26, 2023

Userpilot is a powerful product growth platform that allows you to collect data for tracking product metrics and offers actionable insights with product analytics dashboards. You can shorten the time to value by offering customers personalized onboarding experiences like in-app guidance so that they reach the activation point faster.

Onboarding KPIs 86

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 86

Userpilot

JULY 4, 2023

Beyond its form-building abilities to create unlimited forms, it offers multiple options for in-app deployment, from placement to localization , targeting , segmentation , and more. The real power of Userpilot surveys, however, lies in the built-in analytics dashboard. Userpilot is a great Typeform alternative for SaaS products.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Embedded Analytics 84

Userpilot

FEBRUARY 21, 2023

Whether looking for an alternative to your existing tool or setting up product analytics at your organization, we're here to help. Pendo is a digital adoption platform with robust analytics functionality. It also supports both mobile and web apps. What to look for in a product analytics tool? Book the demo!

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

MAY 5, 2022

Churn analytics helps you detect your product friction points and understand why users stop using the tool. After reading this blog post, you’ll learn: how to calculate customer churn, what metrics to track, what tools to use to understand the reasons behind churn, and how to act on the collected churn data. Let’s begin!

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

SEPTEMBER 21, 2022

An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. Some of the features that you should look for in a knowledge base include a search bar, live chat, multilingual support, feedback & analytics options, 3rd party integrations, etc. stars on Capterra and 4.7

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Data Visualization 97

Userpilot

APRIL 26, 2022

The Pendo Resource Center is used to provide on-demand support to your users, just as every other resource center that you would implement in-app. Userpilot is a good Pendo alternative for integrating an in-app Resource Center inside your product. It comes with in-depth analytics, video modules, segmentation, and automated translation.

Embedded Analytics 98

Embedded Analytics Analytic Tools Feedback Software Data Visualization 98

Userpilot

JULY 24, 2023

The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! Zendesk communicates with external apps via API, so creating integrations is easy. How many apps does Zendesk have? G2 rating: 4.8/5

Embedded Analytics 90

Embedded Analytics Data Visualization Analytic Tools Feedback Software 90

Userpilot

MAY 14, 2023

You can use surveys like CSAT , CES , and NPS surveys are used to collect customer feedback from each user segment in-app. Perform product analytics to analyze feature usage and identify patterns, use heatmaps to gather user behavior insights, and track session recordings to find friction points.

Feedback Software 96

Feedback Software User Testing Customer Feedback Analytic Tools 96

Mixpanel

JUNE 10, 2022

The moments after someone opens a new app influence future retention and usage. We use the terms “product onboarding” and “user onboarding” interchangeably; you can read more about these concepts in our user onboarding explainer blog. Product analytics leads to superior experiences. Understand your users.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Customer Experience Analytic Tools 105

Userpilot

JANUARY 26, 2022

Are you wondering how to effectively use SaaS analytics to reduce churn? SaaS analytics allow you to leverage the data to gain actionable insights and make informed decisions. In this post, we’ll discuss the most important SaaS metrics to analyze and some of the best SaaS analytics tools you can use to drive product growth.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 98

Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. What is Product Analytics? What is The Importance of Product Analytics?

Analytic Tools 98

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 98

The Product Guy

DECEMBER 15, 2019

Established in 2010, TPMAS are awarded annually and saw hundreds of nominations across our 7 categories. Under her leadership, Vydia’s Product team has successfully launched a record number of robust features in 2019, elevating the company’s services in content supply chain, rights management, analytics, and payments. Jenna Gaudio. ?Jenna

Technical Advisors 148

Technical Advisors Analytic Tools Product Management Product Manager 148

Userpilot

NOVEMBER 16, 2022

Thinking of using customer engagement analytics to improve customer relationships and increase user engagement? Customer engagement analytics refers to the measurement of customer data from all interactions between customers and products to evaluate the health of the consumer, identify preferences, and forecast future behavior.

Data Visualization 98

Data Visualization Analytic Tools Customer Feedback Customer Experience 98

Userpilot

JUNE 29, 2022

Customer segmentation tools allow you to segment customers based on shared characteristics such as their in-app behavior, or any other criteria such as the NPS score , completed milestones in the customer journey, etc. Create personalized in-app experiences for customer segments. What is a customer segmentation tool?

Analytic Tools 98

Analytic Tools Research Software Data Visualization Reporting Tools 98

Userpilot

JUNE 6, 2023

Product data analytics and product management are inseparable. Our ultimate guide to product data analytics explores: The most relevant metrics teams should track. We also look at various tools that can help you harness the power of analytics to drive your product growth. What is product data analytics?

Data Visualization 70

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 70

Userpilot

AUGUST 23, 2021

Most detractors fit into one of four categories depending on how close they are to churning: The departing, the fence-sitters, the disgruntled, and the loyal but disappointed. In-app experiences are more likely to engage customers than emails. Also, in-app surveys (eg. The NPS scores are an indication of customer loyalty.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

DECEMBER 31, 2022

Some effective ways to track product conversion include creating a user journey map , setting up conversion-tracking custom goals , tracking in-app interactions and understanding user behavior , using heat mapping tools , and setting up conversion funnels. Track in-app interactions and understand user behavior.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization User Testing 98

Userpilot

MAY 8, 2023

Most challenges that a software company will face fall into one of three categories: product, sales, and business/operations. Creating a personalized user journey (based on product analytics) from the first touchpoint to the point of conversion and beyond is crucial to keep retention rates high in the long run.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Onboarding KPIs 98

Userpilot

FEBRUARY 3, 2023

Then, collect direct customer feedback with in-app surveys. Leverage product analytics to do a customer behavior analysis and get a better understanding of how customers interact with your product. Then you can build in-app product experiences to improve customer loyalty and satisfaction.

Analytic Tools 98

Analytic Tools User Testing Research Software Feedback Software 98

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? UX analytics refers to analyzing how the users engage with your product UI and how is their overall experience while using the product. Always use both UX analytics quantitative and qualitative data for better insights. What is UX analytics? UX-Analytics-Instead-of-App-Analysis.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JUNE 30, 2023

TL;DR A resource center is a dedicated place created in your app that provides users access to a centralized repository of useful information and resources. Finally, analytics can help you understand how your resource center is performing, which of the content you’ve published is working, and what needs to change.

Analytic Tools 97

Analytic Tools Embedded Analytics Data Visualization User Testing 97

Userpilot

MAY 31, 2023

AI-powered tools that help you improve customer experience: Userpilot’s new AI writing assistant helps you generate, edit, or improve content for onboarding in-app messages. Freshchat can help you launch artificial intelligence chatbots to assist self-serve customers on your website, app, and messaging channels.

Analytic Tools 91

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 91

Userpilot

JUNE 8, 2023

After setting onboarding goals, tracking user interaction with in-app guidance elements will optimize the onboarding process to increase activation rates. You should trigger in-app experiences based on collected event data to boost user retention. You should also collect event data at the adoption stage to analyze customer behavior.

Feedback Software 94

Feedback Software Analytic Tools Data Visualization Events 94

Userpilot

MARCH 5, 2021

Best Customer Feedback Tool for In-app Surveys: Userpilot Best Customer Feedback Tool for Session Recordings: Hotjar Best Customer Feedback Tool for Feedback Management: Canny Best Customer Feedback Tool for Email: Typeform Conclusion. Explicit in-app tools pop up in-app and are visible for users to fill out, like microsurveys or NPS surveys.

Feedback Software 98

Feedback Software Analytic Tools User Testing Customer Feedback 98

Userpilot

MARCH 29, 2022

A help center is in-app self-service support built to solve common user problems. The main difference between a help center and a knowledge base is that the latter is a section on your website, while the former is an in-app resource. A help center serves the same purpose but is located within the app instead. Let’s get started!

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

AUGUST 15, 2022

In-app guidance. This analysis model allows you to perform a sentiment analysis across 5 different polarity categories: very negative, negative, neutral, positive, and very positive. In-app microsurveys simplify the process of collecting data. Userpilot NPS Survey Analytics. Fine-grained. Here’s how you can do it.

Feedback Software 98

Feedback Software Data Visualization Analytic Tools User Testing 98

Intercom, Inc.

MARCH 9, 2022

We frame business impact using the following categories: Acquisition: Will it help us to acquire new customers? We use an in-house analytics framework for instrumentation where we track the action, object, place, and metadata for each event. This usually represents the page of the app the user was on, e.g. the inbox.

Data Visualization 152

Data Visualization User Testing Customer Feedback Analytic Tools 152

Gainsight

APRIL 21, 2022

We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. As the category creator of customer success and the definitive thought leader, this list is filled with the help you need to deliver the ultimate Product Experience for your customers. Product Analytics. Product Adoption.

Customer Experience 52

Customer Experience Data Visualization Analytic Tools User Testing 52

Userpilot

MARCH 17, 2022

In-app guidance is one of the best ways to train customers, but you should have a strategy before you start. In-app resource centers also work well because it means making on-demand help available to existing users at all times. But we’ve summed these methods into three categories: An in-app product training program.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Customer Experience 105

Userpilot

SEPTEMBER 29, 2022

It’s the best option for delivering hyper-personalized content and in-app experiences. Userpilot is a product adoption platform that has feature tagging capabilities, real-time insights and the ability to create contextual in-app guidance. User segmentation analytics view in Userpilot. What is B2B market segmentation?

Analytic Tools 91

Analytic Tools Customer Experience B2B Data Visualization 91

Userpilot

OCTOBER 1, 2021

Look for onboarding software which is code-free, contains in-app communication, good analytics , and robust segmentation technology. We've written numerous times on this blog before about the value of segmentation in onboarding. 3 – In-app communication. 4 – Analytics. Excellent analytics.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Userpilot

SEPTEMBER 11, 2023

Userpilot, for example, helps you to onboard users , segment them , and collect relevant user data through surveys and in-app analytics. Still, most product launches fall under three main categories. Similarly, you may also need promotional content for your blog and email newsletter. What is a product launch?

Product launches 105

Product launches Product Research Data Visualization Research Software 105