Userpilot

JUNE 19, 2023

How do you leverage it to reduce churn and improve your retention rates ? To use cohort analysis to evaluate the onboarding processes , analyze how retained users interact with the onboarding experiences, and compare it with the interactions of the churned customers. In the same way, you can identify churn warning signals.

Data Visualization 93

Data Visualization Analytic Tools Customer Experience Customer Feedback 93

Userpilot

OCTOBER 18, 2022

How do you lean on your customer analytics insights to spark faster product growth ? In this article, we’ll cover: The importance of customer analytics. The different categories of customer analytics and their benefits. Descriptive analytics helps you discover what happened in the past using historical data.

Data Visualization 98

Data Visualization Customer Feedback Analytic Tools User Testing 98

Userpilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? In this guide, we’re going to show you how to use data analytics to improve the customer experience! Implementing data analytics can increase engagement, reduce friction , aid personalization, and improve marketing efficiency.

Data Visualization 98

Data Visualization Customer Experience Analytic Tools Customer Feedback 98

Userpilot

NOVEMBER 12, 2023

Reduce churn : Customer intent analysis allows you to identify at-risk customers and address their concerns before they churn. Use content like informative blog posts, product demos , and user reviews to address the needs of customers with buyer intent. Recognizing churn intent early is vital for customer retention efforts.

Feedback Software 103

Feedback Software Analytic Tools Data Visualization Research Software 103

Userpilot

FEBRUARY 4, 2023

Wondering how you can make the most of your growth analytics to boost average revenue per user, and retention, and drive product growth ? In this article, we cover everything you need to know about growth analytics: How to perform a growth analysis using an easy five-step process. What are growth analytics?

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience User Testing 98

Mixpanel

AUGUST 31, 2022

Product analytics makes tracking customer retention much easier. Here are seven key customer retention metrics that you’re going to want to see trend in the right direction in your product analytics. Churn rate. Churn rate is another metric of customer retention, this time focusing on how many customers are actively leaving.

Data Visualization 109

Data Visualization Customer Feedback Customer Experience User Testing 109

Userpilot

NOVEMBER 16, 2022

First and foremost, customer analytics is crucial for making data-driven decisions, since you need to truly understand your customers. Userpilot is the best CX analytics tool in the market that proved more value for your money. Once you’ve determined this value, simply divide it by your present customer churn rate.

Data Visualization 97

Data Visualization Analytic Tools Customer Experience Feedback Software 97

Userpilot

MARCH 31, 2023

Trying to reduce churn but don’t know where to start with customer attrition analysis? While it’s not possible for customer churn to be zero, you can always keep it at an acceptable level by adopting the right tactics. You should track and analyze churn data every month to respond quickly to changing rates.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

OCTOBER 18, 2022

How can user analysis help you drive product growth and reduce churn? User analysis shows how users experience the product, what they like, and why they churn. Lastly, you can carry out user journey analysis based on the data collected to identify drop-offs for different user personas and reduce churn. What is user analysis?

Customer Feedback 97

Customer Feedback Data Visualization User Testing Analytic Tools 97

Intercom, Inc.

JANUARY 18, 2023

In our latest webinar , we’ve shared a three-pronged approach to help you drive retention and reduce churn. ” A 1% increase in customer acquisition affects your bottom line by just over 3%, while a 1% decrease in churn can boost it by 7% , which means, in the end, retention can be more than twice as powerful as customer acquisition.

User Testing 118

User Testing Customer Feedback User Friction Strategy 118

Userpilot

JUNE 6, 2023

Product data analytics and product management are inseparable. Our ultimate guide to product data analytics explores: The most relevant metrics teams should track. We also look at various tools that can help you harness the power of analytics to drive your product growth. What is product data analytics?

Data Visualization 69

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 69

Userpilot

JANUARY 12, 2023

There are different user behavior analytics use cases you can implement when conducting user behavior analytics. Second, you’ll learn the best tools to use for behavioral analytics. So let’s jump straight to the article to uncover product growth insights with the help of behavioral analytics.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

FEBRUARY 10, 2023

How can customer intelligence analytics help boost product growth ? Three steps to automate your customer intelligence analytics. Customer intelligence analytics involves collecting customer data and then extracting actionable insights from it. There are three steps to automate your customer intelligence analytics.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Customer Feedback 97

Userpilot

OCTOBER 31, 2022

Are you planning on using analytics to improve customer engagement and gain a competitive advantage? In today’s article, you’ll find seven engagement strategies that use customer analytics to boost user engagement, increase retention, and reduce churn. identifying emerging trends. Ready to get started?

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Research Software 98

Userpilot

AUGUST 9, 2023

Customer retention rate shows how many customers return to your product, whereas churn rate measures how often customers leave. Other important customer retention metrics are revenue churn rate, Net Promoter Score , repeat purchase rate, and customer lifetime value. You can achieve this through in-app surveys and detailed analytics.

Customer Feedback 98

Customer Feedback Customer Experience User Testing Analytic Tools 98

Userpilot

APRIL 26, 2023

Use data analytics to track and improve product adoption , analyze customer behavior to make product improvements, and predict and prevent churn. 6 Ways to collect customer data for customer analytics Customer data analysis starts by gathering quality data across different customer touchpoints. Which features are underused?

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. What is Product Analytics? What is The Importance of Product Analytics?

Analytic Tools 97

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 97

Userpilot

MARCH 6, 2024

For example, at the Retention stage, you could track the churn rate and CSAT. Building a funnel starts with customer research to identify their needs and pain points , using tools like product analytics, surveys, and interviews. This could be from blog articles, social media posts, paid ads, or a recommendation from a colleague.

Analytic Tools 95

Analytic Tools Data Visualization Research Software Onboarding KPIs 95

Userpilot

MAY 16, 2023

You should use product analytics to keep up with the changing customer demands. Leverage predictive customer analytics and machine learning to boost customer retention. You’ll better understand user behavior and product usage if you properly leverage product analytics with customer engagement analytics.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

FEBRUARY 9, 2023

Looking to use predictive customer analytics to drive growth and gain a competitive advantage for your business? Predictive customer analytics can help you engage customers and generate more revenue with accurate predictions. In this article, we dive deep to discuss predictive customer analytics, its benefits, and its drawbacks.

Data Visualization 97

Data Visualization Analytic Tools Customer Feedback Customer Experience 97

Userpilot

DECEMBER 22, 2022

What would your retention game be like if you could predict churn before it happens? This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software User Testing 96

Userpilot

OCTOBER 30, 2022

How can you leverage customer analytics to drive product growth in your SaaS business? In this article, we’ll discuss the 6 different types of customer analytics and how you can collect data for each of them. There are four categories of customer analytics: descriptive, diagnostic, prescriptive, and predictive.

Data Visualization 97

Data Visualization Analytic Tools Customer Feedback Feedback Software 97

Userpilot

JUNE 20, 2023

Want to know how you can use survey analytics to leverage customer feedback data? Survey analytics is the process of interpreting survey responses to get valuable insights. TL;DR Survey analytics is the process of interpreting user feedback from surveys to gain actionable insights and identify improvement opportunities.

Data Visualization 87

Data Visualization Analytic Tools Product Research Feedback Software 87

Userpilot

DECEMBER 31, 2022

Are you curious about what the average churn rate for SaaS is? Thus, one of the most important goals for SaaS companies is to reduce churn and retain as many existing customers as possible. So, let's see the average churn rate in your industry and how you can minimize churn to boost customer retention.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Mixpanel

JANUARY 13, 2022

As a product manager, deep-diving into problems like high churn, bugs, and crashes is part of the job. Here’s an occurrence of high churn that we want to find the cause of. However, for an explainer on going deeper into Funnel analysis in Mixpanel, check out this great blog. Thank you, product analytics debugging!

Data Visualization 119

Data Visualization Analytic Tools Customer Feedback User Testing 119

Userpilot

AUGUST 10, 2023

It’s much simpler to keep hold of existing customers rather than acquire new ones: an automated retention email marketing strategy can help prevent unnecessary churn by targeting disengaged users with bespoke offers. Finally, you can utilize product analytics to understand negative behaviors historically. How does it help?

Analytic Tools 94

Analytic Tools Feedback Software Marketing Product Marketing 94

Userpilot

MARCH 8, 2022

What is user analytics, and how can it help you drive product growth ? User analytics provides actionable insights into user behavior. With smart strategies and the right user analytics tools, you can leverage user analytics to improve SaaS metrics and unlock growth. What is user analytics in SaaS?

Analytic Tools 98

Analytic Tools Data Visualization Onboarding KPIs Customer Experience 98

The Product Coalition

JULY 1, 2022

All the user acquisition in the world won’t matter if you’ve got a high churn rate on your app. App churn ?—?the is a natural part of having a mobile app, but you can use app analytics to prevent losing your best users. What is app churn? In short, churn happens when the product stops providing value to them.

Analytic Tools 121

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 121

Userpilot

APRIL 12, 2023

An effective product adoption strategy improves user activation, reduces friction and customer churn , and boosts product success. After implementing the techniques, track their effectiveness with product analytics and user feedback. To build your strategy, use a user adoption strategy template. Focus on their JTBDs and problems.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Feedback 98

Userpilot

NOVEMBER 3, 2022

This is where user behavior analytics comes in. Some key behavioral metrics include activation rate, adoption rate, retention rate, churn rate, monthly recurring revenue, and referral rate. The best 3 behavior analytics tools are Userpilot, Amplitude, and Hotjar. Amplitude – for user behavior analytics.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Feedback 97

Userpilot

MARCH 29, 2023

What’s digital analytics? In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it! TL;DR Digital analytics allows teams to measure and analyze product performance to improve their digital strategy. Are you in?

Data Visualization 93

Data Visualization Analytic Tools Embedded Analytics Feedback Software 93

Userpilot

JANUARY 30, 2023

This article features all the nooks and crannies that will help you learn how to analyse the customer journey using behavioral analytics. TL;DR Customer behavior analytics is an in-depth analysis of user interactions within your product that helps SaaS companies understand customer preferences and locate friction points.

Analytic Tools 96

Analytic Tools Data Visualization Customer Feedback Feedback Software 96

Userpilot

JANUARY 3, 2023

The key to increased retention is identifying churn risk early and acting on it. Churn risk is the possibility that a customer will stop doing business with you. Identifying churn helps to: Improve retention and increase your base of loyal customers. Proactively act on data sources to reduce churn.

Analytic Tools 94

Analytic Tools Feedback Software Research Software Data Visualization 94

Userpilot

JANUARY 19, 2023

Key quantitative metrics that you should measure are: Trial-to-paid conversion rate , Product adoption rate, Feature usage rate, Customer acquisition cost, Retention rate , Customer health score , Churn rate , Customer lifetime value , Gross profit margin & Monthly recurring revenue. The churn rate is {(10,000-9,800)/10,000}*100, or 2%.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 98

Userpilot

NOVEMBER 5, 2023

An effective customer success team can, thus, drive revenue growth, reduce churn, and increase customer satisfaction. This center can hold a variety of resources, including blog posts, FAQs, webinars, etc., This reduces churn, boosts product adoption, and ultimately increases overall customer lifetime value.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience User Testing 97

Userpilot

NOVEMBER 28, 2022

Did you know reengaging churned customers is possible? Companies lose revenue because they mistakenly think churned users are gone forever. This article shows the common reasons for churn, outlines ten ways to get your users back, and the right engagement software to use. Churn can be both voluntary and involuntary.

Feedback Software 97

Feedback Software Analytic Tools User Friction Customer Feedback 97

Userpilot

JULY 12, 2021

How much does your business stand to gain from using customer retention analytics? Considering that retaining customers (and reducing churn ) costs a fraction of acquiring new ones , analyzing what makes customers stay or go is important for any SaaS business. What is customer retention analytics?

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Research Software 98