Userpilot

NOVEMBER 16, 2022

B2B marketing automation helps businesses grow faster, while not breaking the bank. How do you effectively implement B2B marketing automation into your existing product marketing activities? In this article, we’ll cover: What B2B marketing automation is and how it benefits marketing and sales teams.

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Userpilot

JULY 21, 2022

Interested in providing better customer experiences with customer experience automation? The SaaS market is competitive, and it’s not enough to have a good product. But this is where customer experience automation (CXA) comes in. The best CX automation tools to try in 2022 are Userpilot, Synthesia, and Qualaroo.

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Userpilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. Hyper-personalization uses real-time data to provide more contextual experiences and build loyal customers.

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Userpilot

NOVEMBER 19, 2022

Personalization in SaaS is about delivering relevant experiences to relevant customer segments. Combining segmentation and personalization is one of the most effective ways to drive engagement for your SaaS company: – Drive your conversion rate with a personalized marketing strategy. Improved email engagement. Here’s why.

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Feedback Software User Testing Customer Experience Customer Feedback 97

Userpilot

SEPTEMBER 21, 2022

Your SaaS business also benefits from knowledge bases through reduced support costs and improved customer retention. Why do you need a knowledge base tool for your SaaS? Here we’ll examine the 10 best knowledge base software for creating a self-service system for your SaaS. Userpilot – Best SaaS Knowledge Base Software.

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Userpilot

OCTOBER 30, 2022

Proven strategies to grow retention in SaaS: Refine the onboarding experience. Hone your email strategy. Hyper-personalization is just one of the many customer retention examples that truly makes a difference for SaaS companies. Proven strategies to drive retention in SaaS. Don’t neglect it. Delight customers.

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Userpilot

DECEMBER 21, 2022

Userpilot is a powerful product analytics and in-app marketing platform for SaaS companies. HubSpot Marketing Hub is a robust automation platform that features content marketing, SEO, digital advertising, email marketing, social media, and analytics tools. HubSpot Marketing Hub is a powerful marketing automation software.

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Userpilot

OCTOBER 31, 2023

Onboarding is vitally important for any SaaS owner or product manager. Automated, in-app onboarding can also form part of a successful customer onboarding process (if you have the right tool for the job). In this blog, we’ll explore the differences between the two methods – and when it makes sense to use both.

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Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? Effective SaaS marketing strategies can be hard to pull off if you don't know where to start, but I'm here to help. What is SaaS marketing? What are SaaS best practices? Not necessarily.

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Feedback Software User Testing Product Research Customer Experience 116

Userpilot

JULY 4, 2023

Are you in need of credible Typeform alternatives for your SaaS website? In this article, we’ll consider the 12 best Typeform alternatives for SaaS businesses. Userpilot is a great Typeform alternative for SaaS products. 1 – Userpilot Userpilot is easily the best Typeform alternative for SaaS products.

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Userpilot

NOVEMBER 20, 2022

Real-time customer engagement refers to the ability to provide contextually relevant interactions at the speed the customer wants you to. Here are some effective techniques to engage customers in real-time: Track user behavior and trigger automated flows to further engage your customers. What is real-time customer engagement?

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Userpilot

MARCH 22, 2022

How can SaaS quick ratio help you achieve sustainable, healthy growth? The SaaS quick ratio measures the growth efficiency of a company. The quick ratio is a relatively better measure of a SaaS company’s growth prospects than other metrics like monthly recurring revenue (MRR) and expansion MRR. SaaS quick ratio.

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Userpilot

APRIL 23, 2021

But it’s an absolutely critical step for any SaaS strategy. Then, I’ll go a bit deeper and look into 10 user persona examples for 3 SaaS tools, to showcase how products with several different use cases can have dramatically different personas. SaaS User Persona Example -Userpilot: Product Manager 2. What is a user persona?

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Userpilot

APRIL 6, 2023

User feedback can be general or contextual. You can collect contextual feedback through targeted questions after a customer interacts with your product. Six examples of contextual in-app feedback include: Triggering an in-app survey after the first-time user experience to identify where users are experiencing friction early and fix it.

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Userpilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? Then, create contextual tooltips to draw attention to the feature. Re-engage inactive users with win-back emails. Deliver contextual product education and guidance. Building contextual tooltips in Userpilot.

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Userpilot

MARCH 22, 2021

Product Marketing Tools For User Analytics Product Marketing Tools For User Onboarding Product Marketing Tools For User Engagement Product Marketing Tools For User Retention Product Marketing Tools For Email Conclusion. Thus, product marketing is integral to the success of any SaaS product. What Is Product Marketing? Here’s why.

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Userpilot

SEPTEMBER 5, 2021

Marketing SaaS products is different from traditional product marketing as it uses the product itself as the main driver of acquisition through trial and freemium models. Strategies to drive account expansion : show users what they're missing out on, use contextual in-app messaging , and offer a free trial version of premium features.

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Userpilot

JUNE 26, 2023

Customer feedback helps SaaS companies personalize the customer experience and identify pain points and needs as well as factors contributing to customer success. Acknowledging feedback with automated responses shows users their input is valued. Why is it important for SaaS companies to collect customer feedback?

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Feedback Software Analytic Tools Research Software Customer Feedback 92

Userpilot

NOVEMBER 16, 2022

The customer onboarding process includes: Welcome emails and screen. Use customer onboarding automation for repetitive tasks. The common ones include: Welcome emails and screens: Used to greet new customers , thank them for signing up, and show the next steps. In-app surveys: To collect contextual survey data with ease.

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Feedback Software Analytic Tools Customer Experience Customer Feedback 96

Userpilot

APRIL 20, 2022

Looking for ways to engage your SaaS users in a way that drives freemium to premium conversions more efficiently? SaaS companies that cater to small businesses have higher freemium conversion rates than those that serve medium-sized companies. Keep in-app upgrade prompts contextual if you must upsell free users. Let’s dive in!

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Userpilot

FEBRUARY 24, 2023

To collect feedback on specific aspects of the product, trigger in-app surveys contextually , that is, at the moment when users engage with the feature. Automated in-app messages and email replies are an easy way to acknowledge user feedback. Analyzing quantitative data is fairly easy and most tools do the work for you.

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Userpilot

JULY 29, 2021

The best customer engagement solutions include custom onboarding experiences , gamification , in-app guides , contextual communication, and feedback loops. You can implement contextual communication using modals , checklists , tooltips , and micro surveys. More complex SaaS platforms usually have more than one use case.

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Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

JUNE 14, 2021

Are you looking to build a solid marketing automation strategy and don’t know where to start? In this article, I’ll cover what marketing automation is, how to set up an effective strategy for it, and go over some examples of how to use marketing automation at each stage of the user journey to drive product growth.

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Userpilot

JANUARY 12, 2023

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. Automate support with contextual in-app support. Automate in-product support. Automated support is available whenever, wherever – including after hours. Leverage AI chatbots.

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Userpilot

MARCH 14, 2023

How do you boost your freemium conversion rate and accelerate your SaaS growth? A SaaS conversion rate normally ranges between 1% and 10%. Use product usage data to trigger contextual prompts to upgrade. Slack uses a range of techniques like contextual prompts to drive freemium conversions. What is the freemium model?

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Userpilot

AUGUST 30, 2022

This article shows you how to drive SaaS growth with upsells. Upselling in SaaS is measured using the expansion MRR metric (the extra monthly revenue from existing accounts). How do you measure upselling in SaaS companies? Your conversion rates will skyrocket if you push for contextual upsells at these moments.

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Userpilot

MAY 14, 2023

Email surveys let you understand customer experience at different stages of the user journey and after specific interactions. Brand24 is the best for collecting feedback from social media, and SurveyMonkey is the best for sending email surveys. You can also follow up on each customer individually through an email.

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Feedback Software User Testing Customer Feedback Analytic Tools 95

Userpilot

SEPTEMBER 22, 2021

Why do you track online engagement for your SaaS app? In this article, we discuss what engagement tools are and why you need them for your SaaS. Engagement tools are software applications that help to facilitate and encourage two-way interactions between your SaaS and its customers. Why do you need engagement tools?

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Analytic Tools Feedback Software Data Visualization Reporting Tools 96

Userpilot

OCTOBER 8, 2021

If you want to take your SaaS company's MRR to the next level , it might be time for you to investigate the subject of product growth platforms. But with so many platforms out there, which one should your SaaS business choose? But with so many platforms out there, which one should your SaaS business choose?

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Usersnap

DECEMBER 14, 2021

Why isn’t every SaaS business carrying exit surveys when their users cancel? In the course of this blog, we’ll explain what exit surveys are, why they matter, what the best questions to ask are, ways to cut churn using exit surveys, and how to put one together for yourself. What are exit surveys in SaaS? What to expect?

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Feedback Software Customer Experience User Testing Product Research 96

Userpilot

JANUARY 3, 2023

You can also use automation tools to follow up with interested leads automatically. Send personalized emails to nurture leads and convert them. Email marketing campaigns usually have a high impact on potential customers. You can also easily automate contextual email marketing. Personalized emails.

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Userpilot

JANUARY 26, 2023

Customer feedback is an invaluable resource for SaaS businesses. It can be collected through various methods, such as in-app surveys, email surveys, feedback widgets, and live chat. In-app surveys are great for collecting feedback in an easy, effective, and contextual manner. Want to set up a real-time customer feedback system?

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Feedback Software Customer Feedback Customer Experience User Testing 94

Userpilot

MAY 3, 2023

Intercom is a robust tool for customer messaging and service automation. These tools are grouped into four major categories: Customer support: These tools help you to manage your customer support tickets, provide lightning-fast responses to queries, automate response workflows, and enjoy omnichannel support management. Intercom survey.

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Userpilot

DECEMBER 6, 2022

In this blog, we’ll explore what a product trial is, describe the onboarding process, and give you the tools you need to apply it in your own SaaS. It’s impossible to do any of this without the right onboarding tool (or marketing automation platform) for the job. Types of product trials in SaaS businesses.

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Userpilot

MARCH 23, 2022

The 2022 NPS benchmark for SaaS is 41. NPS surveys are typically sent via emails or triggered in-app, but you could use a combination of both. The benchmark for SaaS is higher, though. According to NICE Satmetrix, the average NPS score for SaaS is now at 41. While the email channel is mostly used for new or lapsing users.

Product Research 95

Product Research Feedback Software Analytic Tools Research Software 95

Userpilot

OCTOBER 1, 2021

There are few more important topics than personalized onboarding for SaaS businesses that want to form a genuine, win-win relationship with their customers. Unfortunately, there are many SaaS companies that try so hard to be personal that they end up seeming desperate, or, even worse, downright creepy. Let me show you how.

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Analytic Tools Feedback Software User Testing Data Visualization 112

Userpilot

OCTOBER 15, 2021

Product launch announcement emails can be intimidating. They have to be informative, engaging, and contextual. Product launch emails are a way of communicating with your existing customers – keeping them up to date with new developments, new features, and the launch of an upcoming product. What is a product launch email?

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