crisis-customer-retention Blog Related Topics 
Userpilot
MARCH 20, 2020
The coronavirus crisis escalated quickly and, in a matter of just days – pushed a number of countries in Europe and the US to take the extreme measures. While the impact of social distancing and travel bans on brick-and-mortar businesses is obvious – what impact will the crisis have on SaaS companies?
Gainsight
JANUARY 4, 2021
As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Customer Success resources from 2020. We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Here are over 65 Customer Success resources to catch up on and get you ready for the New Year.
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Gainsight
MARCH 26, 2020
Investor Gavin Baker wrote a terrific blog where he shared his thoughts about recurring revenue. Never is that more true than in a crisis or downturn. It’s a bitter pill to swallow, but your customers don’t give a hoot about your retention rate. to clients and customer success? Understand Customer Usage.
Userpilot
MARCH 7, 2022
Sadowski is the founder and CEO of Brand24 , a social media monitoring solution that provides instant access to brand mentions across social, news, blogs, and more. Product Experience is not only the product itself: it’s Customer Success, Service, experience with the website, time to value. Watch all Product Heroes episodes here.
Gainsight
MARCH 31, 2020
If you’ve been following customer success blogs recently, a lot has been said and written about how to communicate better and consistently in times of crisis like the one we’re all going through. If your team is like most other customer-facing organizations, you rely on email to do a lot of communications with your customers.
Gainsight
MARCH 17, 2020
If you’ve spent any time on any social media these last few days, the responses to the current coronavirus crisis range from: All the way to: In response to these highly polar emotional reactions, many may believe the sensible path is cold reason—set aside feelings and take the rational path. Your existing customers need your help.
The Product Coalition
JANUARY 25, 2021
Use them to deliver more value to your customers, support your marketing and sales teams, get more involved with your partners, and more. Focus on those activities until something changes: a big customer comes in and shuffles the company’s priorities again, a new investment, a significant partnership, etc. Blog posts ?—?your
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