customer-health-score Blog Related Topics 
Userpilot
SEPTEMBER 16, 2021
If you’re looking for a single metric to tell you whether your customers are staying or planning to leave, the customer health score is your answer, as it bridges the gap between your customer success team and customers. In this article, you’ll learn about: What a customer health score is.
Gainsight
JUNE 28, 2021
A key part of this strategy is to build and use customer health scores, a functionality Gainsight created in its own customer success platform for all its customers. While scoring based on product adoption is used by many companies, that alone is not enough to get a holistic health of your customers.
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Gainsight
MARCH 20, 2019
When I think about health scores, it’s hard not to picture the analogy that’s built into the name: health. In the health analogy, customers are like patients and Customer Success Managers (CSMs) are like doctors. Your doctor has all sorts of ways to understand, diagnose, and treat your health.
Userpilot
APRIL 23, 2023
Do you know which product health metrics to track to achieve long-term success for your SaaS business? This article will delve into the 14 key product health metrics you should track and analyze for your products. TL; DR Product health metrics are the key performance indicators that measure a product’s performance and success.
Userpilot
DECEMBER 3, 2022
What types of metrics measure customer satisfaction, and how can they indicate the health of your customers and business? Customer satisfaction metrics, such as CSAT, CES, and NPS, help you measure customer loyalty and satisfaction. Implementing the Voice of the Customer program to make customers feel heard.
Userpilot
DECEMBER 6, 2022
Most probably you already know how important it is for a brand to offer superior experiences, but how exactly can you measure customer experience? Something as abstract as customer experience cannot be measured directly. What is customer experience? Why should you measure customer experience?
Userpilot
MAY 5, 2022
This is crucial if you want to know how healthy your SaaS product is and what should be improved to increase customer retention and lower the churn rate. Customer churn analytics helps you identify the reasons why your existing customers are leaving the product and impede this. Let’s begin! What is churn analytics?
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