UX Planet

JANUARY 11, 2024

This blog delves into the pivotal role of UXD, accompanied by real-world examples, to underscore why checking and elevating your UXD is not just a strategic move — it’s a business imperative. ? Increased Support Costs: Subpar user experiences often result in a surge of customer support inquiries.

User Testing 59

User Testing Customer Satisfaction Research Software Product Research 59

Userpilot

JUNE 28, 2023

Sked Social tripled its conversion rate with an onboarding checklist. Kontentino increased user activation by 10% with an interactive walkthrough + onboarding checklist. Here’s a look at some of the welcome screens that ClearCalcs used to segment their customers early on: Role-based segmentation Source: ClearCalcs.

Onboarding KPIs 86

Onboarding KPIs Feedback Software User Testing Analytic Tools 86

Usersnap

NOVEMBER 28, 2022

Learning about your customers’ needs is sometimes like being a 1-person paddle boat upstream. When you need to get a large amount of data quickly and easily, one of the best approaches to gather customer feedback data is using closed-ended questions. They’re also the most convenient surveying method for your customers.

Customer Feedback 98

Customer Feedback User Testing Data Visualization Feedback Software 98

Userpilot

DECEMBER 3, 2022

Collect customer feedback with in-app surveys. Push the most successful new solution out to your entire customer base. Use onboarding checklists to show users what essential actions they need to take. In-app resource centers allow customers to resolve their issues, reducing friction and increasing satisfaction.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

The Product Coalition

APRIL 25, 2022

Now, to the 12 product management tools the best PMs use: Phase 1: Opportunity Identification and Validation In the identification and validation phase, you’ll be researching where customers are willing to pay to get their problems solved. That’s why spreadsheets have a top position on our list.

Analytic Tools 162

Analytic Tools Data Visualization Feedback Software Research Software 162

Userpilot

MARCH 6, 2024

TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. Product funnel is a wider concept, focusing on the whole customer journey, while marketing and sales funnels concentrate on its early stages.

Analytic Tools 93

Analytic Tools Data Visualization Research Software Onboarding KPIs 93

Userpilot

APRIL 29, 2022

Fancy hiring a customer onboarding specialist or simply want to know who they are and what they do? In this article, you will get everything you need to know about customer onboarding specialists. drive product adoption, as well as create and maintain the customer onboarding process. Who is a customer onboarding specialist?

Feedback Software 94

Feedback Software Analytic Tools Data Visualization Reporting Tools 94

Userpilot

NOVEMBER 24, 2022

Product Growth Management focuses on driving growth by identifying and realizing opportunities to attract new customers and maximize the lifetime value of the existing ones. Growth product managers , on the other hand, work towards more granular objectives that give quick results, like improving customer retention.

Product Research 94

Product Research User Testing Onboarding KPIs Data Visualization 94

Userpilot

NOVEMBER 24, 2022

Proper documentation can go a long way when outsourcing processes, hiring new employees, and onboarding customers to use your product as intended. A step-by-step guide is a resource designed so any employee or customer can follow through and execute the required tasks. Outline and write your guide. Adding as many details as possible.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

Userpilot

JULY 22, 2022

Customer-led growth vs. product-led growth? Whichever growth strategy you choose affects conversion rates, customer retention rates, and overall customer engagement. A customer-led growth strategy leverages user insights to provide the best customer experience. Collect customer data during the onboarding process.

Feedback Software 96

Feedback Software Analytic Tools User Testing Product Research 96

Userpilot

APRIL 16, 2024

In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. You can even collect qualitative insights through feedback surveys and user interviews. Reduce customer churn – Tracking user behavior helps identify their unique needs and pain points. NPS survey in Userpilot.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Reporting Tools 104

Userpilot

FEBRUARY 16, 2022

Having an informed understanding of how to improve customer satisfaction in SaaS can help you stand out in the fast-growing software industry, but also build an unfair advantage among competitors. By simply listening to your customers, one can optimize user onboarding and engagement by acting on user sentimen t and feedback data.

Customer Satisfaction 97

Customer Satisfaction Feedback Software Analytic Tools Data Visualization 97

Userpilot

FEBRUARY 4, 2023

These are just a couple of questions we answer in this blog. Well, no matter how many hours you’ve spent talking to customers, ideating , and building prototypes, you won’t know how successful your solution is until you actually see how customers use it. User interview focus statement. Let’s do it!

User Testing 98

User Testing Product Research Feedback Software Research Software 98

Userpilot

MARCH 22, 2022

You can watch the full interview here , or read this article for a summary of the key points. Instead of making assumptions, they allow product managers to learn whether customer success rates would improve. See if you can make a big difference to activation rates by utilizing onboarding checklists. Minimum Viable Product.

Onboarding KPIs 95

Onboarding KPIs Customer Experience Product Research User Testing 95

Userpilot

SEPTEMBER 10, 2022

The CIA created the Pheonix Checklist with a list of questions to help the problem solver dissect the issue and guide them through the process. I dentify the Customer. R eport the customer’s needs. ’ Identify the customer. They are stages in Six Sigma, a popular quality improvement methodology. L ist solutions.

Framework 98

Framework Feedback Software User Testing Research Software 98

Userpilot

JULY 15, 2022

Usage rate segmentation is the key to having a clear understanding of how much customers actually use your product. You will learn how to do customer segmentation and increase customer retention based on the data you get. Usage rate tells how many features of your product are used by customers at a given time.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Experience 98

The Product Coalition

NOVEMBER 9, 2020

A Sprint Planning checklist? There is no one-size-fits-all approach, and what else could you possibly cover with a checklist, the mother of all standardized processes? The Magic of Checklists Some of you may be aware that checklists originate from an aviation accident. Also, checklists do not make you stupid. (My

Data Visualization 89

Data Visualization Technical Review Agile Product Research 89

Userpilot

MARCH 9, 2023

TL;DR Product-market fit is where your company’s target customers purchase, use, and speak about the business’s product enough that it grows and is profitable. Product-market fit is important as it helps to identify your target market and market demand, so you don’t launch a product that customers don’t actually want.

User Testing 97

User Testing Product Research Product Marketing Customer Feedback 97

Userpilot

JULY 18, 2022

Are you satisfied with the customer loyalty and retention rates of your SaaS? Today we explore what customer loyalty and retention mean for SaaS, how retention differs from loyalty, and tactics to help you boost both. Customer loyalty measures the likelihood that a customer will do repeat business with you because they love your brand.

Feedback Software 91

Feedback Software Analytic Tools Research Software User Testing 91

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. But how do you create a customer success strategy that works? And what are some of the best practices and examples across the customer journey?

Feedback Software 97

Feedback Software Analytic Tools Customer Experience User Testing 97

Userpilot

JUNE 30, 2022

The product management jobs-to-be-done framework relies on the idea that the customer is ready to spend money on a product only when it helps them complete a particular job. Tony Ulwick has invented the model to help companies better identify and meet the needs of their customers. What do we mean by ‘jobs’?

Feedback Software 86

Feedback Software Research Software Framework User Testing 86

Usersnap

DECEMBER 1, 2021

You may be asking, what is the voice of the customer (VoC), and how can I use a voice of customer survey to improve my SaaS business? No, it isn’t a cacophony of customers randomly speaking like Revolution 9 on the Beatles White Album. What is a Voice Of The Customer Survey? Why is the Voice of the Customer important?

Product Research 91

Product Research Feedback Software Customer Feedback User Testing 91

Userpilot

FEBRUARY 8, 2022

It also enhances the overall product experience and improves chances of customers reaching the activation then retention stages. Product journey maps are a representation of customer interactions with your product or service. Product journey map vs customer journey map. Let’s get started! User adoption journey map.

Data Visualization 97

Data Visualization Onboarding KPIs Customer Experience Analytic Tools 97

Userpilot

SEPTEMBER 7, 2022

How do you collect customer data and identify white space opportunities? White space analysis helps customer success and sales managers discover unmet customer needs and fulfill them accordingly, spot cross and upselling opportunities , and refine the sales strategy. Learn what makes your customers upset.

Data Visualization 97

Data Visualization Feedback Software Research Software Analytic Tools 97

Userpilot

SEPTEMBER 9, 2020

In this blog, we’ll show you WHY and HOW. Product experiments CAN and WILL improve your customer activation rates, engagement levels and ultimately user retention – so if you’re not doing them, you’re leaving money on the table. If a checklist showed them how far they had progressed through a task. It’s that simple.

Onboarding KPIs 85

Onboarding KPIs Customer Experience User Testing Data Visualization 85

Userpilot

OCTOBER 15, 2022

Want to improve your SaaS retention rates and looking for B2B customer experience best practices to get started with? In this article, we’ll cover: The essential components of the B2B customer experience. Why customer experience is an essential ingredient for retention and revenue. How to track customer experience metrics.

Customer Experience 97

Customer Experience B2B User Testing Customer Feedback 97

Userpilot

JANUARY 17, 2023

Value realization can make the difference between a customer who unsubscribes and a customer who becomes a brand advocate. If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think.

Feedback Software 97

Feedback Software Research Software Onboarding KPIs Customer Experience 97

Userpilot

JANUARY 3, 2023

There are three reasons you might get a negative NPS result: The product has a bad product-customer fit and attracts the wrong audience. Customer service is outdated, inefficient, and annoys customers. Always respond to negative customer feedback and show responsibility to dissipate the effect on your reputation.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

JULY 5, 2022

In-app surveys , usability and prototype testing , or user interviews and focus groups can help you understand your customers’ requirements. Publishing a public roadmap enhances communication with your customers and shows you’re listening to them to make the product satisfy their needs.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

The Product Coalition

OCTOBER 27, 2020

TL; DR: The Cargo Cult Agile Checklist for Download You want to know the state of agility in your organization? Here we go: Download the checklist, distribute it generously among your colleagues, and run a quick poll. Download the Cargo Cult Agile Checklist What Is the Purpose of the Cargo Cult Agile Survey?

Agile 99

Agile Fractional CTO User Testing Reporting Tools 99

Userpilot

JULY 11, 2022

What are the golden rules of great customer service and why should you utilize them? The reputation of your company depends on the quality of service you provide to your customers. It doesn’t matter how great your product is, if your customer support is bad, your customers will leave! What is customer service?

Reporting Tools 98

Reporting Tools Feedback Software Customer Experience User Testing 98

Userpilot

JUNE 23, 2022

The best customer engagement model for your SaaS offers the right balance between personal and automated interactions with customers. So, your only shortcut is to learn: The type of customer engagement model that fits your business. How to create in-app experiences that engage customers.

Feedback Software 52

Feedback Software User Testing Customer Experience Customer Feedback 52

Userpilot

SEPTEMBER 15, 2022

Did you know that customer intelligence (CI) data helps product managers dive deep into the customer journey and truly understand customers ? SaaS companies use CI data to design personalized customer experiences and better customer communications, increasing customer loyalty, retention, and lifetime value.

Feedback Software 98

Feedback Software Research Software Analytic Tools Data Visualization 98

Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Setting and tracking customer service communication metrics.

Customer Communications 89

Customer Communications Feedback Software Research Software Analytic Tools 89

Userpilot

SEPTEMBER 16, 2022

Looking for customer focus examples to inspire your company toward being customer-centric? This article will not only show you examples but also reveal strategies for being fully customer oriented. A customer-focused culture prioritizes customers over products. Celebrate customer success with gamification.

User Testing 98

User Testing Customer Feedback Customer Experience Feedback Software 98

Userpilot

DECEMBER 13, 2022

How can you use net promoter score surveys to improve every customer interaction and boost engagement ? How to build an NPS program to measure customer experience. Ways to improve the customer experience for promoters, passives, and detractors. Segment customers based on their score. Tag answers to identify patterns.

User Testing 97

User Testing Customer Experience Customer Feedback Feedback Software 97

Userpilot

JANUARY 9, 2023

Customer and market research that goes into building product personas also drives feature development. Carry out user interviews to get a more complete picture of user needs. To create personas, you need to carry out market and customer research and collect qualitative and quantitative data. Understand what drives value.

Feedback Software 96

Feedback Software Research Software Analytic Tools User Testing 96