Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. You can’t have a business without a product and you can’t maintain a customer base without Customer Success. Click here to read the blog.

Webinar 71

Webinar Blog Customer Experience Customer Feedback 71

Userpilot

JULY 30, 2023

Looking to leverage marketing automation segmentation to offer contextual and relevant in-app messages ? Marketing automation segmentation enables you to deliver the right message to the right people at precisely the right time. This game-changer can help you foster customer relationships, drive engagement, and boost business growth.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Userpilot

OCTOBER 24, 2022

Looking for an NPS program to collect customer feedback and improve their experience with your SaaS product? Net Promoter Score (NPS) is one of the most widely used metrics to measure customer experience. To build an NPS program for your SaaS product, you need to first segment customers and decide who to survey.

Feedback Software 98

Feedback Software Analytic Tools Research Software Software Review 98

Userpilot

JULY 14, 2022

Tech-touch customer success offers a highly-relevant and personalized experience to your customer while also being automated using software. What’s better, any SaaS business can leverage tech-touch strategies to increase customer loyalty and scale customer success more efficiently. But using a less invasive format.

Feedback Software 97

Feedback Software Technical Review User Testing Customer Experience 97

Userpilot

JANUARY 16, 2023

Are you searching the market to find the best churn management software for your SaaS company? Read on to learn how each tool can help you retain customers , the pros and cons for each, as well as pricing information. Features to look for in customer retention software: Analytics and tracking. Segmentation.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Software Review 105

Userpilot

APRIL 21, 2024

Is there a better in-app onboarding software that would better fit your needs? These include Smart Walk-Thrus, SmartTips and ShoutOuts , WalkMe Menu, and User segmentation. You cannot use Spekit to create customer-facing guides that are accessible to external users. Then, you can create personalized user guides for each segment.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

OCTOBER 11, 2022

Looking for ways to implement lead segmentation and create more effective marketing strategies? If you want to convert your leads into paying customers, having a data-driven segmentation strategy for your product is compulsory. Lead segmentation divides your leads into smaller lists, based on user activities or characteristics.

Feedback Software 97

Feedback Software User Testing Data Visualization Customer Experience 97

Userpilot

AUGUST 5, 2023

Analyzing data is the key to achieving customer success and product growth. Set up custom events to track user activities. Trigger contextual in-app surveys to gather customer satisfaction data. You can measure your progress toward your goals and understand your customers better by tracking these metrics in each time period.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 96

Userpilot

MARCH 14, 2023

User segmentation is an essential strategy in product management. It improves customer experience, increases retention, and drives product growth. But where do you get started with user segmentation? In this article, we cover: Why user segmentation is essential for product managers. The most common ways to segment users.

Analytic Tools 97

Analytic Tools User Testing Customer Feedback Feedback Software 97

Userpilot

JUNE 26, 2023

The right software for the job must have a few key features: an intuitive UI, engaging UI patterns for onboarding , analytics , user segmentation , the ability to gather feedback , integrations with other tools , and scalability. Product teams will use all of these to craft a positive customer experience. Customer segmentation.

Analytic Tools 96

Analytic Tools Feedback Software Research Software Reporting Tools 96

Userpilot

AUGUST 14, 2023

First, let’s start by clarifying what first-party data is: TL;DR First-party data is individual information that your company collects directly from users, such as user attributes, demographics, customer behaviors, and more. And it’s mostly used for retargeting campaigns, audience segmentation, and making data-driven decisions.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Customer Feedback 97

Userpilot

FEBRUARY 25, 2024

The former tracks trends for software users , while a consumer behavior trend mainly refers to online shopping, such as buy-now-pay-later payment methods. Data breaches in recent years are fuelling the demand for secure software experiences. In a nutshell, it analyzes software usage patterns. Sign-up form of Userpilot.

Analytic Tools 104

Analytic Tools Data Visualization User Testing Reporting Tools 104

Userpilot

APRIL 3, 2024

A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. Gather user data from multiple sources to learn more about customers’ pain points.

Feedback Software 100

Feedback Software Analytic Tools Research Software Data Visualization 100

Userpilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. You’ll also learn: What customer intent means, along with the three major types.

Feedback Software 103

Feedback Software Analytic Tools Data Visualization Research Software 103

Userpilot

SEPTEMBER 21, 2022

Product changes are improvements to your product to serve customers better and stay ahead of the competition. Close the feedback loop and build trust with customers. Create a blog post to detail the new change. Segment users and personalize product release notes. Close the feedback loop and build trust with customers.

Feedback Software 95

Feedback Software User Testing Product Research Customer Experience 95

Userpilot

JUNE 30, 2023

Let’s look at 8 possible use cases: Hubspot customers can use Userpilot’s advanced analytics features to track product usage in real-time. You can design Hubspot email campaigns targeting specific user segments based on their in-app activity tracked in Userpilot. You can leverage this in a number of ways.

Data Visualization 95

Data Visualization Feedback Software Analytic Tools Customer Experience 95

Userpilot

SEPTEMBER 29, 2022

How can macro and micro-segmentation (B2B) improve your product marketing ROI and contribute to more revenue and product growth ? Segmentation helps you organize your target audience into cohorts that share a characteristic. In this article, we’ll cover: What macro and micro-segmentation are, and the differences between them.

Analytic Tools 91

Analytic Tools Customer Experience B2B Data Visualization 91

Userpilot

JUNE 29, 2022

How many customer segmentation tools are out there? Then how do you determine the best one for customer segmentation analysis to uncover product growth opportunities? Here, we have listed a few popular customer segmentation software options and described their pros and cons. Dozens, hundreds?

Analytic Tools 98

Analytic Tools Research Software Data Visualization Reporting Tools 98

Userpilot

SEPTEMBER 4, 2023

You’ve probably heard of different segmentation methods, from behavioral to demographic and now psychographic segmentation. Customer segments enable you to find/understand your target audience and boost engagement, making them an important marketing tool. What is psychographic segmentation?

Product Research 95

Product Research Data Visualization User Testing Research Software 95

Userpilot

JANUARY 12, 2023

First, the use cases we’ve put together for this article present different angles of how to act on behavioral data at different stages of the customer journey. The 4 principal ways to monitor user behavior in SaaS include tracking feature usage, custom behavior tracking with events, using heatmaps , and user funnel analytics.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

NOVEMBER 28, 2022

Did you know reengaging churned customers is possible? This article shows the common reasons for churn, outlines ten ways to get your users back, and the right engagement software to use. This article shows the common reasons for churn, outlines ten ways to get your users back, and the right engagement software to use.

Feedback Software 97

Feedback Software Analytic Tools User Friction Customer Feedback 97

Userpilot

MAY 16, 2023

Ever wondered how you can implement contextual help that meets customers right at their point of need? Beyond the sprawling knowledge bases and ever-occupied support agents, UX patterns and in-app communication channels help you meet customers’ needs on demand. Good contextual support is useful, relevant, and unintrusive.

UX 95

UX Customer Experience Customer Satisfaction User Friction 95

Userpilot

OCTOBER 1, 2022

Software adoption is crucial to the success of SaaS companies because it secures users to be long-term customers. We’ve compiled the fundamentals of proper user onboarding that leads to software adoption—so you don’t have to do more research. Add gamification elements to engage customers with your product.

Feedback Software 98

Feedback Software Research Software User Testing Onboarding KPIs 98

Userpilot

APRIL 28, 2023

Have you ever abandoned a product due to poor customer onboarding? If your users aren’t activating or adopting your product, you likely don’t have a proper customer onboarding strategy, or it’s not doing what it should. TL;DR Customer onboarding is the first process a customer goes through after signing for a product.

Feedback Software 95

Feedback Software Analytic Tools Onboarding KPIs User Testing 95

Userpilot

MARCH 27, 2023

Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs. Segment analysis focuses on common qualities shared by similar users. Product analytics is a data-driven approach to understanding customer behavior and product usage.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 98

Userpilot

SEPTEMBER 15, 2023

Concept testing helps to build customer relationships, understand customer needs , and gather market research data to drive decision-making. To improve its blog strategy, Better Proposals asked its subscriber base which blog types they read the most so they could focus on creating more. Why is this essential?

User Testing 103

User Testing Feedback Software Product Research Analytic Tools 103

Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Setting and tracking customer service communication metrics.

Customer Communications 91

Customer Communications Feedback Software Research Software Analytic Tools 91

Userpilot

JULY 17, 2023

Looking for customer service best practices to provide stellar support? Modern customers are savvy and have high expectations. This article shows you 10 solid strategies customer service representatives can follow to keep customers satisfied and increase your loyalty and retention rates.

Reporting Tools 94

Reporting Tools Data Visualization Analytic Tools Feedback Software 94

Userpilot

MAY 5, 2023

Without a clear customer success workflow, your output can easily become chaotic. Since customer success is a relatively new career, CSMs tend to take on tasks from sales, support, and product marketing—which is often more than they can handle.

Analytic Tools 88

Analytic Tools Feedback Software User Testing Customer Experience 88

Userpilot

NOVEMBER 28, 2022

Interactive self-serve guides are getting popular for a good reason: customer service takes a lot of effort and careful planning, so any simplified way is welcome. To be effective with customer service, companies have to consider the product, audience, and the major channels customers like. What is customer self-service?

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Embedded Analytics 98

Userpilot

AUGUST 5, 2023

NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. Segment passive customers and offer them targeted offerings through in-app messages.

Data Visualization 97

Data Visualization Feedback Software Product Research Analytic Tools 97

Userpilot

DECEMBER 31, 2022

The main methods for tracking your customer experience is data analytics. TLDR; Digital customer experience is the digital touchpoints that your customers engage with when interacting with your business. Digital analytics measures and tracks the experience that customers have on every digital channel.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

NOVEMBER 22, 2022

They help keep customers engaged, drive conversion, and shorten the onboarding process. We’ll end the article by showing you how to use onboarding software to create your first or next product demo. Product demos help to increase conversion, drive customer success , and improve customer experience.

Demo 97

Demo Feedback Software Embedded Analytics Data Visualization 97

Userpilot

OCTOBER 1, 2021

For SaaS companies who want to make sure their customers hit the ground running, it's difficult to avoid the subject of new user onboarding tools. More often than not, you'll need SaaS onboarding software to do the heavy lifting for you. Using existing onboarding software is a smarter move. " Onboarding milestones.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Userpilot

JUNE 30, 2023

Most SaaS companies know that customers expect a personalized experience across multiple channels. That said, not all customer engagement teams are able to leverage customer data and put together an effective customer personalization strategy. 13 Customer experience personalization examples in SaaS.

Analytic Tools 94

Analytic Tools Feedback Software Data Visualization Customer Experience 94

Userpilot

JANUARY 3, 2023

Ready to double down on customer retention automation? Three of the best customer retention software to use. Three of the best customer retention software to use. Customer retention is a company’s ability to keep its existing customers for as long as possible. Customer lifetime value.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

SEPTEMBER 3, 2022

Have you ever wondered how customer feedback analysis can help you improve your product and reduce churn? The amount of feedback you get from customers is meaningless if you do not analyze the data. So let’s see how you can analyze user sentiment and drive repeated value for your customers.

Feedback Software 98

Feedback Software Customer Feedback User Testing Data Visualization 98