Userpilot

JULY 13, 2023

The important metrics you should use to measure the growth of a company are: Customer acquisition cost (CAC) assesses the average cost to acquire new customers and evaluates the efficiency of sales and marketing efforts. Customer lifetime value (CLV) determines the total revenue a customer generates throughout the relationship.

Onboarding KPIs 97

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 97

Userpilot

MARCH 10, 2022

In SaaS, NDR is one of the most important metrics for customer retention. Also known as net revenue retention, this metric helps you understand your revenue growth from existing customers within a given period. Net Dollar Retention gives the percentage of revenue retained from your existing customer base over a particular period.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Feedback Customer Experience 98

Userpilot

MARCH 6, 2024

TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. Product funnel is a wider concept, focusing on the whole customer journey, while marketing and sales funnels concentrate on its early stages. Book the demo!

Analytic Tools 97

Analytic Tools Data Visualization Research Software Onboarding KPIs 97

Userpilot

FEBRUARY 26, 2023

The customer success renewal playbook is central to keeping the incoming stream of recurring revenue flowing. Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. Examining user activity and customer interaction to identify and eliminate friction points.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Customer Feedback 97

Userpilot

DECEMBER 22, 2023

This leads to increased customer loyalty and builds trust. This leads to increased customer loyalty and builds trust. If microcopy isn’t well-written, it can cause user confusion and frustration, and ultimately lead to churn. How do you write a UX microcopy that helps users accomplish their objectives and drives conversions?

Analytic Tools 104

Analytic Tools Feedback Software UX Data Visualization 104

Userpilot

AUGUST 10, 2023

What are some user onboarding best practices? And, how to optimize it to provide an excellent user experience and reduce the time to value? User onboarding best practices for SaaS – Yaakov Carno. Simplifying the journey will reduce the time to value. What’s user onboarding in the first place?

Onboarding KPIs 88

Onboarding KPIs Customer Experience User Testing User Friction 88

Userpilot

OCTOBER 5, 2021

Common questions around how to measure, when to measure, and making sure your whole company is set for success. Let's take the above OKR examples again: Real-world example: Objective: Reduce body fat %. Let's take the above OKR examples again: Real-world example: Objective: Reduce body fat %. Are they the same thing?

Onboarding KPIs 145

Onboarding KPIs Analytic Tools KPI Customer Experience 145

Userpilot

AUGUST 29, 2022

Your customer success process can easily become chaotic. Since customer success is a relatively new career, CSMs tend to take tasks from sales, support, product marketing, and more than they can handle. So, what customer success processes should you focus on as a CSM? Let’s clarify the concepts first.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

Userpilot

NOVEMBER 16, 2022

What are the best practices for success? TLDR; B2B marketing automation involves designing automated workflows that will trigger at the right time to replace manual marketing tasks and retain customers. Free up your support team and save costs by automating customer support.

Feedback Software 98

Feedback Software Analytic Tools B2B Embedded Analytics 98

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. But how do you create a customer success strategy that works? And what are some of the best practices and examples across the customer journey?

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

DECEMBER 9, 2021

While getting new customers is important, retaining existing customers is much easier and less costly. Net Revenue Retention (NRR) is a SaaS metric that calculates the percentage of revenue retained from existing customers over a specific period of time. Let’s say a SaaS company has 100 customers.

Feedback Software 98

Feedback Software Data Visualization Onboarding KPIs Software Review 98

Userpilot

SEPTEMBER 5, 2022

Whether you’re looking to train your team to engage customers or make a career leap as a customer success manager (CSM), different types of customer success courses and certifications are the closest to the formal education you can get. Customer success manager fundamentals, by Udemy.

User Testing 97

User Testing Customer Experience Customer Feedback Certifications 97

Userpilot

NOVEMBER 16, 2022

Looking to build a customer onboarding strategy from scratch or plan on reworking an existing framework? This short guide will show you user onboarding strategies that cut to the chase, reduce time to value and lead to retention. You’ll also see how to reduce friction and drive product stickiness, among other things.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

JANUARY 12, 2023

First, the use cases we’ve put together for this article present different angles of how to act on behavioral data at different stages of the customer journey. Second, you’ll learn the best tools to use for behavioral analytics. UBA allows you to personalize user experiences and better understand customer needs.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

MARCH 22, 2022

You may observe that while trying to acquire new customers, your revenue growth is falling due to churn and downgrades. Growing fast through customer acquisition isn’t a long-term solution, but high customer retention is. Any additional revenue goes to cover any revenue lost from downgrades and churns.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Software Review 98

Userpilot

OCTOBER 13, 2022

Have you ever wondered what your best customers have to say? Communication between you and your users plays a critical role in ensuring the success of your product. A feature request template is something that can help you accomplish this goal by encouraging your customers to provide qualitative feedback regularly.

Feedback Software 98

Feedback Software Customer Feedback User Testing Product Research 98

Userpilot

AUGUST 11, 2022

Since customer success roles are relatively new, companies don’t always have a clear idea of what responsibilities are appropriate for a customer success manager (CSM). Customer success ensures customers get their desired outcome when using your product.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

JANUARY 14, 2023

Examining the right customer education examples can help you improve your customer education program and the overall customer experience. As customer expectations continue to soar, a solid customer education program helps you stand out from the competition. What is a customer education program?

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

Userpilot

JULY 5, 2022

There’s nothing better than having satisfied customers who are more than happy to use your product. It’s the Customer Success team’s role is to identify people who are less successful, and help them to learn and use your product better. What is SaaS customer success? Why is SaaS customer success important?

Feedback Software 52

Feedback Software Customer Experience User Friction User Testing 52

Userpilot

AUGUST 23, 2022

In today’s B2B technology world, the terms “customer success” and “customer support” are often used interchangeably. In this battle of customer success vs customer support, there are stark differences but there is also a common thread that binds them together.

Customer Experience 92

Customer Experience Feedback Software Customer Feedback User Testing 92

Userpilot

MARCH 17, 2022

End-user training is all about educating customers on what software offers and how they can maximize their usage. End-user training helps people instantly see the benefits of a product, reduces churn , and improves customer loyalty, among other things. This can be done through live webinars or 1-on-1 calls.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Customer Experience 105

Userpilot

APRIL 30, 2022

When done right, in-app notifications can help you engage users, improve user retention, and reduce churn. You’ll learn what they are, and some best practices on how to use them. You can leverage in-app messages to onboard new users , engage users, and reduce churn. What are in-app notifications?

Feedback Software 98

Feedback Software Analytic Tools Software Review Customer Feedback 98

Userpilot

OCTOBER 18, 2022

How can user analysis help you drive product growth and reduce churn? With user analysis, you can derive invaluable insights into user behavior and identify: Roadblocks that impair customer retention. Unmet customers’ needs to inform your product roadmap. Customer analysis involves six steps: 1.

Customer Feedback 98

Customer Feedback Data Visualization User Testing Analytic Tools 98

Userpilot

AUGUST 10, 2023

Are you trying to find your business’s average customer acquisition cost? In today’s competitive landscape, acquiring new customers is essential to any successful business’s or product’s growth. You can calculate CAC by dividing total expenses by the number of new customers acquired in a specific period.

Customer Experience 86

Customer Experience User Friction Customer Feedback Onboarding KPIs 86

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Customer focus is about researching and satisfying customer needs.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

JANUARY 28, 2022

It shouldn’t be about bringing back churned customers only, it’s also about engaging back inactive users and before they churn- a win back email campaign can help you with this. Win-back email campaigns are re-engagement emails sent to get inactive customers back. Let’s get started!

Feedback Software 98

Feedback Software User Testing Customer Feedback Customer Experience 98

Userpilot

OCTOBER 20, 2022

In this article, we’ll be discussing what user onboarding is, why it's important for SaaS businesses and the best resources for learning how to onboard users. A good onboarding process keeps your customers engaged and active which in turn, reduces churn, boosts conversion rates and drives revenue. Let’s get started!

Onboarding KPIs 98

Onboarding KPIs Customer Experience Data Visualization Certifications 98

Userpilot

OCTOBER 30, 2022

How can you leverage customer analytics to drive product growth in your SaaS business? Customers are one of your most valuable assets. It’s crucial to maintain track of customer needs and even exceed their expectations if you want to take a customer-centric approach to growth. What is customer analytics?

Data Visualization 97

Data Visualization Analytic Tools Customer Feedback Feedback Software 97

Userpilot

APRIL 30, 2022

Choosing the right growth strategy is important for all SaaS companies because it plays a role in how successful your company will be. It lets you shape your product, customer experiences, and sales process in the very best way. In this blog post, you’ll learn an honest opinion about both growth strategies.

Feedback Software 104

Feedback Software User Testing Customer Feedback Customer Experience 104

Userpilot

JUNE 3, 2022

Trying to find the best product marketing resources for 2022? We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. Best product marketing tools.

Research Software 97

Research Software Analytic Tools Feedback Software Data Visualization 97

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. And your role at a customer success team? TL;DR User adoption is the journey in which a customer becomes a regular user of your product and makes it part of their life.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? It’s a no-brainer that a solid onboarding workflow is crucial to the success of any product-led company. During onboarding, you have the opportunity to make a lasting impression on your customers.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? In this article, we will cover the voice of the customer methodology. You’ll also find techniques for collecting feedback and best practices to ensure everything goes well.

Customer Feedback 97

Customer Feedback User Testing Feedback Software Data Visualization 97

Userpilot

NOVEMBER 3, 2022

Not implementing it is like having a retail business and wondering if your customers will like a touch of e-commerce. Read on and see the amazing ways a knowledge base can help you drive customer satisfaction and retention. There are two main types of knowledge bases: external (for customers) and internal (for employees).

Analytic Tools 98

Analytic Tools Feedback Software Customer Communications Data Visualization 98

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result. Identify customer touchpoints and map the customer journey. Book a demo to learn more!

Feedback Software 92

Feedback Software User Testing Customer Experience User Friction 92

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? How do you increase engagement at each stage of the customer lifecycle? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. What is the customer lifecycle?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

MAY 23, 2023

The rise of AI is grabbing headlines across the globe at the moment and the world of customer experience is no less. In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. Next, proactively tackling areas of friction to drive down the churn rate.

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Analytic Tools Feedback Software Research Software Customer Experience 94