Userpilot

FEBRUARY 4, 2023

Initiative examples such as using in-app guidance and sending NPS surveys to collect actionable feedback allow you to retain more customers. With these initiatives, you will have a strategic plan and roadmap for continuous improvement and the possible evolution of the market.

Feedback Software 95

Feedback Software Analytic Tools Research Software Product Research 95

Usersnap

SEPTEMBER 12, 2023

You either have a million questions that you don’t know how to arrange on your product pricing survey, or your mind is blank and you don’t know where to start. In this article, we’ll look at examples of lean pricing surveys, trends of SaaS companies’ pricing changes, and strategic insights from our special guest John Kotowski.

Product Research 52

Product Research User Testing Research Software Feedback Software 52

Usersnap

JANUARY 26, 2022

You’ve got a wide array of tactics out there to help you! Product managers know they need feedback, but email surveys have very low reply rates, and online reviews aren’t always fully reliable. On top of all that, we all know that customers don’t want you to market to them. The more survey options, the merrier, right?

Feedback Software 111

Feedback Software Analytic Tools Research Software User Testing 111

Userpilot

SEPTEMBER 7, 2022

White space analysis identifies gaps in existing services on the market or in internal processes and uncovers hidden opportunities. It also gives product teams a better understanding of the market and sparks product innovation. It also gives product teams a better understanding of the market and sparks product innovation.

Data Visualization 96

Data Visualization Feedback Software Research Software Analytic Tools 96

Userpilot

NOVEMBER 28, 2022

Collect feedback and improve: short in-app surveys are great for this. You can also conduct user surveys involving open-ended questions to find more information. It’s easy to find your user’s JTBD : use a welcome survey to ask targeted questions about their goals and what they want to achieve with your tool.

Feedback Software 96

Feedback Software Customer Experience Analytic Tools Embedded Analytics 96

Userpilot

FEBRUARY 21, 2023

Invite your user base to a webinar where they can learn to use complex features. Collect feedback with in-app surveys and take action. The best product adoption tools in the market we know are Userpilot and Pendo. Creating NPS surveys in Userpilot. Therefore, you need to perform user research (interviews, surveys , etc.)

Analytic Tools 85

Analytic Tools Feedback Software Research Software Data Visualization 85

Userpilot

JULY 7, 2022

It’s easy to confuse the two, but think of it like this: customer stickiness is all about building new relations (it’s always about the next purchase or the next subscription renewal) while loyalty is a long nurturing game. NPS Survey. Here are a few customer stickiness tactics to offer repeated value within your product.

Research Software 95

Research Software Feedback Software Customer Experience User Testing 95

Userpilot

FEBRUARY 21, 2023

Invite your user base to a webinar where they can learn to use complex features. Collect feedback with in-app surveys and take action. The best product adoption tools in the market we know are Userpilot and Pendo. Creating NPS surveys in Userpilot. Therefore, you need to perform user research (interviews, surveys , etc.)

Analytic Tools 70

Analytic Tools Feedback Software Research Software Data Visualization 70

Userpilot

DECEMBER 18, 2020

So – in this post, we are going to show you how to ‘diagnose’ the reasons for user disengagement, how you can properly identify your disengaged users in Userpilot, and what tactics to apply to each segment of disengaged users to bring them back to your product – both in-app and outside of it.

User Testing 98

User Testing Customer Experience Analytic Tools Onboarding KPIs 98

Userpilot

JANUARY 31, 2023

In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job. You’ll need some tips and tactics to succeed: Start by implementing a minimum viable onboarding playbook to give you a framework to operate from.

Customer Experience 92

Customer Experience Analytic Tools User Testing Customer Feedback 92

Userpilot

MAY 31, 2022

In-app surveys are awesome for continuously collecting user feedback and acting on it. You can use NPS and CSAT surveys to collect both qualitative and quantitative customer feedback and optimize customer service. The Hiver Survey Report in the image below highlights four things consumers consider a good experience.

Feedback Software 94

Feedback Software Reporting Tools User Testing Customer Feedback 94

Userpilot

AUGUST 31, 2022

Fans will become their biggest marketing assets, freely sharing about the product and creating a network effect that pulls others in and drives product growth. Why you should care about building your fanbase: increased word-of-mouth referrals, access to feedback that will help you improve, and less marketing and acquisition costs.

Feedback Software 90

Feedback Software User Testing Customer Experience Onboarding KPIs 90

Userpilot

JULY 7, 2022

Send NPS surveys to collect customer feedback and improve loyalty. Tracking this metric at several points throughout your product-led marketing campaign can provide useful real-time feedback, which you can use to boost user engagement. Let’s briefly look at 5 tactics you can use to improve the product-led growth metrics.

Onboarding KPIs 97

Onboarding KPIs Feedback Software Product Research Customer Feedback 97

Userpilot

JANUARY 19, 2021

Measure all your tactics effectiveness through in-app NPS surveys, and reiterate based on what you discover. Let’s say that you invite a bunch of friends to a party and have everyone spend $10 on food and drinks. Just like your friends at the party, the next time you invite your customers to renew, they will politely decline.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Intercom, Inc.

DECEMBER 10, 2018

All your messaging is marketing, both before and after the sale. So in-app marketing is especially key to engaging and retaining the users you’ve worked so hard to acquire. This guide is for marketers interested in learning more about the tools of the trade and the various types of in-app marketing – and the ways to use them.

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. Customer Retention Strategies for Your Marketing & Sales Departments. The marketing and sales warriors in the trenches creating blog posts, running email campaigns, and closing deals.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Userpilot

FEBRUARY 8, 2021

The variables you pick will determine where to spend your product marketing efforts and your success for sustainable growth in the future. For an even more advanced segmentation, implement an NPS survey and compare that data with your revenue metrics. Segmentation is dividing a market or service based on common characteristics.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Customer Experience 98

The Product Coalition

JULY 30, 2020

Before I begin, I have to mention that starting a marketplace could be challenging because you have to operate within two separate markets simultaneously, and the most common failure reason is market readiness. If the two sides of the market don’t have an appetite for a marketplace, your execution doesn’t really matter.

Customer Experience 78

Customer Experience Product Research Onboarding KPIs Research Software 78

Userpilot

DECEMBER 6, 2022

How can you translate the customer analytics data into actionable tactics that help you to drive long-term loyalty ? Knowing this, you can refine your sales, marketing, and product strategies to. Once you’ve segmented your loyal customers, trigger a modal to invite them to one-on-one interviews and surveys.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 96

Intercom, Inc.

SEPTEMBER 26, 2018

Use command verbs to make it clear what clicking a link or button will lead to: Read More on The Blog. In Slack’s case it could be inviting five teammates to the product. Writing emails or in-app messages to gather feedback isn’t easy. A good call to action should be persuasive and compelling. Download the App. Upgrade Now.

Messaging 202

Messaging User Testing Customer Feedback Customer Experience 202

Userpilot

JANUARY 26, 2024

In this article, we share 11 tried and tested tactics for product managers who want to up their PLG game. TL;DR Product-led growth (PLG) is a go-to-market strategy where the product is the main driver of customer acquisition , adoption, and account expansion. Let's dive in! Use contextual in-app messages to introduce new features.

Analytic Tools 88

Analytic Tools Feedback Software Data Visualization User Testing 88

Userpilot

JANUARY 26, 2023

Here are some customer advocacy tactics from successful brands: Allowing users to sign up easily through SSO without friction, like Loom. Trigger customer satisfaction surveys ( CSAT ), like Hubspot, whenever the user interacts with the brand. Collecting passive feedback with in-app surveys that blend well with the UI, like Miro.

User Testing 82

User Testing Feedback Software Customer Feedback Customer Experience 82

Userpilot

DECEMBER 13, 2022

How can you use net promoter score surveys to improve every customer interaction and boost engagement ? The net promoter score question that’s asked in surveys is: “How likely are you to recommend this product to a friend or colleague?” Transactional NPS surveys are sent after a milestone, like completing a purchase.

User Testing 96

User Testing Customer Experience Customer Feedback Feedback Software 96

Userpilot

JULY 2, 2022

You can calculate product virality by looking at the conversion rate of new customers invited by existing customers (which tells you whether your product has been a viral success). Another option is driving intra-organization virality by enabling users to easily invite and engage with their colleagues. What is virality?

Customer Experience 97

Customer Experience User Testing Customer Feedback Product Research 97

Userpilot

NOVEMBER 8, 2022

How do you make sure your product marketing team is actually working toward success? By using product marketing OKRs to guide strategy and track progress. Leading industry online publications talk about marketing OKRs in general, looking at the acquisition stage of the journey only. Product marketing OKRs vs KPIs.

Onboarding KPIs 101

Onboarding KPIs Product Marketing Marketing Data Visualization 101

Userpilot

SEPTEMBER 13, 2022

Actionable tactics that will improve customer satisfaction. CSAT surveys are used for measuring customer satisfaction by asking the user how satisfied they are with an element of the product experience. These customer satisfaction surveys should be paired with follow-up open-ended questions to get better qualitative insights.

Customer Satisfaction 97

Customer Satisfaction Feedback Software Analytic Tools User Testing 97

Usersnap

JANUARY 18, 2024

Why do the most successful product managers always seem to pay attention to the power of a well-constructed NPS survey ? By leveraging precise questions, they unlock insights into consumer loyalty, driving product refinement and fostering market edge. The NPS survey question serves as a pivotal gauge for this purpose.

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

Userpilot

FEBRUARY 20, 2023

Some actionable tactics to ensure effective onboarding include: Ensure customers begin using your product immediately after they signup by delaying customer activation emails. Make in-app surveys an integral part of your customer onboarding process. Jira feedback survey. Userpilot webinar invite modal.

Analytic Tools 91

Analytic Tools Data Visualization Feedback Software Customer Feedback 91

Userpilot

NOVEMBER 30, 2022

Group resources into modules for easy navigation. Use either in-app surveys or enable passive feedback through widgets. Userpilot is the best value-for-money knowledge base tool on the market. Developing new features is a key part of ensuring that your SaaS product remains competitive in the market.

Feedback Software 93

Feedback Software Analytic Tools Reporting Tools Data Visualization 93

Userpilot

SEPTEMBER 28, 2022

Five key factors that influence customer perception are product marketing and digital ads, company values and culture, customer support, product quality , and online reviews. These include: Product marketing and digital ads. Your product marketing should address or create a market need to make a good impression.

User Testing 89

User Testing Customer Experience Customer Feedback Feedback Software 89

Userpilot

SEPTEMBER 28, 2022

In contrast, goodwill customers are off the market and will stay with your brand and even tolerate eventual problems. But you can get an idea with: CSAT surveys across the customer journey. NPS surveys to quantify your most loyal customers. NPS surveys to quantify your most loyal customers. Effort equals friction.

Feedback Software 94

Feedback Software Analytic Tools User Testing Customer Experience 94

Intercom, Inc.

JUNE 6, 2019

I invited Liam Boogar-Azoulay who heads up marketing at MadKudu to share his experience. You’re currently head of marketing at MadKudu. I stumbled into journalism by starting a blog, writing in English about the French tech scene. That’s just an easy thing for you to say. Liam: Thanks, John.

Analytic Tools 190

Analytic Tools Data Visualization Customer Experience Inbound 190

Userpilot

NOVEMBER 18, 2020

As we’ll see in this blog, the term “power user” is not quite as straightforward as it seems at first. What is so attractive about power users is that they help you to market and sell your product. It’s easy to overestimate the significance of that loud 1%. If you’re reading our blog regularly you may be familiar with Postfity.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

Userpilot

JANUARY 26, 2021

It helps product and product marketing teams piece together and analyze the cross-channel data to improve their touchpoints. Customer journey analytics software is a tool kit to give insights for hyper-focused, personalized and consumer-driven tactics. Adoption (Paid)-Invite teammates, use secondary features, increase in-app time, etc.

Data Visualization 98

Data Visualization Analytic Tools User Testing Customer Experience 98

Userpilot

FEBRUARY 22, 2022

The 7 tactics that will help you grow active users include: Make user onboarding as personalized as possible. For example, for a video-making platform, it may be the act of trying on the video editor, for an email marketing platform it may be creating an email, and for a booking app, it may be creating an account.

Analytic Tools 92

Analytic Tools Feedback Software Research Software Customer Feedback 92

Userpilot

FEBRUARY 2, 2022

With customer needs constantly evolving – and in a busy, noisy world – it’s all too easy for your product update to slip through the cracks. In this article, we’re going to explain some of the common mistakes to avoid when announcing your updates – and the tactics for doing it right.

Feedback Software 96

Feedback Software Research Software Data Visualization User Testing 96

Userpilot

APRIL 7, 2022

When putting together a welcome page , there are lots of tactics to deploy to enhance the users’ experience, boost activation, and increase your opportunity to retain users. Use a micro survey on your welcome screen to learn about your users. Launching users straight into an engaging dashboard is a great way to get them started.

Customer Experience 98

Customer Experience Data Visualization User Testing Product Research 98