Userpilot

AUGUST 18, 2022

So investing in superior customer experience and constantly optimizing it is one of the best ways to future-proof your business. In this article, we cover the top CX trends in SaaS today, with real-life examples to inspire your customer-centric approach. Users don’t want to wait for ages for customer service agents to respond.

Feedback Software 98

Feedback Software Data Visualization Embedded Analytics User Testing 98

Userpilot

DECEMBER 6, 2022

It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. The centralization promoted by these tools ensures brand assets and marketing materials are easier to find. What is marketing resource management (MRM)?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

AUGUST 26, 2022

Are you familiar with user feedback best practices? In this article, we’ll be explaining the value of user feedback and how to gather user sentiment , with a strategy in place. User feedback is quantitative and qualitative data provided by customers about what they think about a product and how many of them feel the same way.

Feedback Software 97

Feedback Software Customer Feedback User Testing Analytic Tools 97

Usersnap

FEBRUARY 4, 2022

When you consider the feedback part of the process it takes even longer. This is why you need a website feedback tool at your side to get you across the finish line. Email threads, Slack chats, phone calls and meetings – that’s how the feedback is collected and managed. Drop your existing feedback tool.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

Userpilot

SEPTEMBER 22, 2021

Why do you track online engagement for your SaaS app? To do that, you need the best engagement tools. In this article, we discuss what engagement tools are and why you need them for your SaaS. In addition to that, we will analyze some of the best engagement platforms available. What are engagement tools?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

NOVEMBER 2, 2022

Today’s SaaS market is highly competitive, and in this industry with a lot of similar products and prices, superior customer service makes all the difference. There is much work to be done, from recruiting and training support agents, to purchasing expensive tools and working shifts. How is AI changing customer service?

Artificial Inteligence 98

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 98

The Product Coalition

APRIL 25, 2022

No product tool or template can save you if you’re not killing it in these three areas. That’s why we’ve listed 12 tools that the best product managers use to do their jobs better? and not the best product management tools. Product managers (PMs) are ninjas of aligning people, management, and processes.

Analytic Tools 156

Analytic Tools Data Visualization Feedback Software Research Software 156

Userpilot

JULY 22, 2022

What UX trends are shaping the SaaS industry in 2022? There’s no denying that UX design plays a significant role in the design of SaaS products. With the rapid growth of technology, each year brings with it new trends. A UX design trend occurs as a result of a change in user behavior or the adoption of new technologies.

Feedback Software 116

Feedback Software UX User Testing Embedded Analytics 116

Userpilot

DECEMBER 22, 2023

TL;DR UX microcopy is the small snippets of text in the UI that help users interact effectively with the app or website. A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. For example, run A/B and usability tests.

Analytic Tools 105

Analytic Tools Feedback Software UX Data Visualization 105

Usersnap

MAY 2, 2019

Getting user feedback is key to SaaS product growth (or any company’s growth, for that matter.). And a seemingly small thing like placing a user feedback button on your website or in your app can go a long way for your product. Why collect user feedback? get ratings of your products or services. Feedbackify.

Feedback Software 85

Feedback Software Data Visualization Analytic Tools Research Software 85

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. The customer lifecycle in SaaS consists of 5 stages: reach, acquisition, conversion , retention, and loyalty.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

AUGUST 2, 2022

In this article, I’ll uncover everything you need to know about automated surveys, including the proper techniques and tools. An automated survey is a feedback form automatically sent to users when they perform a specific action. CES surveys help companies understand how to simplify their product and business processes.

Feedback Software 98

Feedback Software Research Software Analytic Tools Product Research 98

Userpilot

NOVEMBER 16, 2022

Automatically create onboarding videos with AI video production tools , like Synthesia. It integrates with Userpilot, so you can embed the AI videos directly into your UI elements. To do this, create a self-service knowledge base full of educational content, like help articles, videos, and case studies.

Feedback Software 98

Feedback Software Analytic Tools B2B Embedded Analytics 98

Userpilot

NOVEMBER 20, 2022

This usually comes in different forms of adapted content, like recommendations based on previous searches, in-app guidance based on user behavior, responses to social media comments, etc. Real-time customer engagement is when a customer interacts with your brand actively with back-and-forth feedback.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Userpilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. The key difference is that customer churn measures the number of customers a business lost, whereas revenue churn measures the revenue lost due to customer churn.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

JUNE 9, 2022

Userlane and Walkme are both tools for onboarding. Userlane is a tool for building interactive, guided tours that walk a user through all the features of your product or service. Walkme allows you to do the same, as well onboarding employees on third-party tools such as Salesforce. Userlane Reviews.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

JANUARY 8, 2024

In-app strategies for converting free or trial users to paying customers. This is particularly important in SaaS, where the CAC payback period is anything from a few months to over one year. Be strategic with your SEO; leverage contextual CTAs and have highly optimized landing pages encouraging users to sign up for your tool.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

JUNE 2, 2022

What are some great customer feedback examples that SaaS companies use successfully? Continuous customer feedback collection is vital to business success. But what matters more than the frequency of feedback is your strategy– so how do you collect feedback and track customer sentiment ? Let’s jump right in.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. A multi-faceted tool, Intercom hopes its latest addition will help product managers better collect customer feedback and capture customer insights that drive results. A better alternative you can adopt.

Data Visualization 97

Data Visualization Product Research Software Review Feedback Software 97

Userpilot

MARCH 31, 2023

We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. So let’s see what these metrics are and how you can leverage user onboarding analytics to optimize them. Track in-app feature usage to identify and remove friction points.

Onboarding KPIs 97

Onboarding KPIs Analytic Tools Data Visualization Embedded Analytics 97

Userpilot

JANUARY 9, 2023

What tools can help you personalize the customer experience? Implement proactive customer support paired with customized educational resources to provide personalized solutions to user issues. Regularly collect feedback and act on them, help them discover features contextually, and implement a customer loyalty program.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

NOVEMBER 29, 2022

Not only can it make or mar the first impression users have about your product, but it’s also the first channel for obtaining real-time product feedback for your product teams. By the end of this post, you’ll be armed with enough knowledge, the right tools , and be inspired by great user onboarding examples to build engaging onboarding tours.

Feedback Software 98

Feedback Software Analytic Tools Research Software Onboarding KPIs 98

Userpilot

NOVEMBER 11, 2022

Choosing the right user onboarding software is critical for SaaS companies these days. Which is the better tool for user onboarding , as well as other use cases? Userguiding and Chameleon are user onboarding, user feedback, and user analytics tools and each has its pros and cons. GET A DEMO. 14 Day Trial.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

SEPTEMBER 16, 2022

Provide great customer service that’s fast, efficient, and helpful. Listening and acting on feedback to close the feedback loop. Fixing empty states with in-app messaging and pre-made templates, like Userpilot. Offering self-service support so users can access a help center inside your app.

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

Usersnap

MARCH 4, 2021

At Usersnap, we’re all about collecting feedback. Things were going well, with a great foothold in the quality assurance and software testing niche. The most valuable ideas that have shaped our roadmap in the last year have come in one at a time from in-context feedback. Make it easy for product managers to collect feedback.

Feedback Software 105

Feedback Software User Testing Research Software Analytic Tools 105

Usersnap

NOVEMBER 17, 2022

You want to be competitive within your SaaS industry, no doubt. In order to accomplish this though, you have to level up your customer data platform like Hubspot. Using HubSpot integrations enriches the data and information you have about your customers, and can help you grow your SaaS business massively. What is HubSpot?

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Embedded Analytics 52

Userpilot

JANUARY 29, 2023

To design a successful product experience, you’d need to collect and analyze product data, map customer touchpoints, and collect and review user feedback. Slack uses in-app microsurveys to regularly collect customer feedback. Slack uses in-app microsurveys to regularly collect customer feedback.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

Userpilot

AUGUST 20, 2022

“Customer love” is the last thing you think about in a B2B SaaS environment. Collecting passive feedback with in-app surveys. Act on the data you get and close the feedback loop. Build an in-app help center , so users don’t have to leave your product to find answers. Stick around and become loyal.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Userpilot

NOVEMBER 11, 2022

Choosing the right user onboarding software is critical for SaaS companies these days. Which is the better tool for user onboarding , as well as other use cases? Userguiding and Whatfix are user onboarding, user feedback, and user analytics tools and each has its pros and cons. GET A DEMO. 14 Day Trial.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

DECEMBER 10, 2022

Tips to reduce user friction in SaaS: Fill empty states with engaging content to make it easier for users to get started. Define the happy path , then use in-app guides , such as checklists and progress bars to keep users on the right track. Offer guidance through your user interfaces feedback. What is user friction?

Customer Experience 98

Customer Experience User Friction User Testing Customer Feedback 98

Userpilot

SEPTEMBER 12, 2022

Collect active and passive feedback from your app, implement it, and communicate it to close the feedback loop. Implement in-app training to guide customers only when needed instead of overwhelming them with resources. Make sure customers experience repeated value with regular updates and in-app announcements.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

APRIL 4, 2022

While product marketers often look at engagement metrics and growth KPIs, collecting detailed feedback with in-app surveys can often get overlooked. The in-app surveys can help you identify unhappy users and reduce churn proactively. What is an in-app survey? What are the benefits of in-app surveys?

Feedback Software 52

Feedback Software Analytic Tools Research Software Product Research 52

Userpilot

DECEMBER 3, 2022

In this article, we cover the following: What UX design is and why UX is important in SaaS. Collect customer feedback with in-app surveys. Push the most successful new solution out to your entire customer base. To improve your UX design, deliver personalized messages and experiences that are relevant to your users.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

MAY 14, 2020

That’s why choosing the best customer onboarding software is a big decision. Choose the wrong tools and your onboarding won’t work. So, in a way, choosing the wrong customer onboarding software can lead to churn. To help you choose, I’ve put together this list of the best customer onboarding software and apps.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

JANUARY 9, 2023

We also look at the process of building a product persona, the data you need to collect, and some user persona examples that you can use for your SaaS. Building user personas helps the entire team better understand user needs and build solutions that satisfy them well. Discover solutions through user research. Interested?

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? How do you perform UX analysis for SaaS and make data-driven decisions? UX analytics refers to analyzing how the users engage with your product UI and how is their overall experience while using the product. What is UX analytics? Tag features and track engagement with Userpilot.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

NOVEMBER 25, 2022

Let’s be honest: It is harder, if not impossible, to grow your SaaS if you don’t automate customer engagement. Customer engagement automation is about using software to interact with customers automatically. Offer self-service support with an in-app resource center. Set up win-back email campaigns.

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98