Userpilot

JULY 2, 2022

SaaS reverse trial is relatively a new concept, although some famous brands have been implementing it for a while. For product-driven companies, there are typically two options for acquiring paid users: offer free trials or create a freemium version. SaaS trials can last as long or as short as necessary.

Analytic Tools 111

Analytic Tools User Testing Customer Experience Data Visualization 111

Userpilot

NOVEMBER 22, 2021

When it comes to feature adoption , free trials and product demos are two tactics that companies commonly use to acquire new users. In this article, we’re going to go over the benefits of each approach as well as explore how using both free trials and demos can benefit most SaaS companies.

Demo 98

Demo Feedback Software User Testing Customer Experience 98

Userpilot

MARCH 25, 2021

As with any Free Trial vs Demo debate, the most immediate answer you can expect is “It depends.”. You will see which offer has the highest conversion rate through trial and error and learn how to build a better product for those customers. What You Need To Know About Free Trial vs Demo.

Demo 96

Demo Research Software Customer Experience Reporting Tools 96

Userpilot

JULY 15, 2022

Micro-conversion examples include interested people visiting the pricing page , requesting a demo , signing up for a free trial , or completing tasks in an onboarding checklist. What is a micro-conversion in SaaS? Micro-conversions , or micro-goals, in SaaS, are actions a user takes to reach a macro conversion.

Customer Experience 98

Customer Experience Customer Feedback Data Visualization User Testing 98

Userpilot

JANUARY 26, 2024

For SaaS businesses, PLG offers benefits like lower user acquisition costs , reduced burden on customer success and support teams, sustainable and scalable business growth, and higher customer satisfaction, retention, and lifetime value. Both free and paid users need on-demand access to support. Product-led growth anatomy.

Analytic Tools 90

Analytic Tools Feedback Software Data Visualization User Testing 90

Userpilot

MARCH 29, 2023

Having a solid free trial marketing strategy is crucial to product growth. That said, converting users into paying customers after their free trial period ends is easier said than done. In this article, we’re going to show you exactly how you can build a reliable free trial strategy to convert free trial users!

Analytic Tools 97

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 97

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. The customer lifecycle in SaaS consists of 5 stages: reach, acquisition, conversion , retention, and loyalty.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Feedback 97

Userpilot

JULY 26, 2022

Goals vs segments: how do they matter in SaaS? SaaS businesses tend to have heterogeneous customer bases, which means you will probably have customers with different needs. Goals in SaaS are conversion points along the customer journey that you want your users to reach. Goals and segments are equally important in SaaS.

Customer Feedback 94

Customer Feedback Customer Experience User Testing Feedback Software 94

Userpilot

APRIL 30, 2022

Product-led vs sales-led growth? Choosing the right growth strategy is important for all SaaS companies because it plays a role in how successful your company will be. In this blog post, you’ll learn an honest opinion about both growth strategies. What is product-led growth in SaaS? Product-led growth in SaaS.

Feedback Software 102

Feedback Software User Testing Customer Feedback Customer Experience 102

Userpilot

AUGUST 30, 2023

Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. The customer acquisition funnel stages in SaaS are awareness, consideration, evaluation, and decision. They’re weighing various options available in the market, including your SaaS product.

Research Software 100

Research Software Feedback Software Customer Experience Customer Feedback 100

Userpilot

DECEMBER 3, 2022

In SaaS, this is usually the moment they start a free trial or freemium plan. In SaaS, this is when they upgrade from a free trial to paid, or from a freemium to a premium plan. Customer experience lifecycle vs customer journey. It can be visualized with a customer journey map. Conversion.

Feedback Software 97

Feedback Software Customer Experience Analytic Tools Customer Feedback 97

Userpilot

FEBRUARY 9, 2023

If you’ve been in the product and SaaS space for a bit, there’s no way you haven’t heard the term product-led growth strategy. Finally, we look at some excellent examples of its implementation for SaaS onboarding and relevant metrics. Book the demo! There’s quite a bit of it, so we’d better dive straight in.

Onboarding KPIs 98

Onboarding KPIs Embedded Analytics Data Visualization Analytic Tools 98

Userpilot

DECEMBER 20, 2022

SaaS business models depend on repeat purchases to grow revenue and meet profit goals. Key awareness stage KPIs are ad clicks, blog post views, and SEO rankings. Key consideration stage KPIs are pricing page clicks, case study views, and the number of demos requested. Marketing funnel vs Sales funnel. Conversion stage.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 97

Userpilot

OCTOBER 6, 2023

In SaaS, the B2B marketing funnel forms the backbone of any successful product and marketing team. On the other hand, a B2B sales funnel concentrates on converting these qualified leads into paid customers through demos, pricing discussions, and other client-facing activities to close the deal. But how can you use it?

B2B 104

B2B Analytic Tools Feedback Software Data Visualization 104

Userpilot

JULY 18, 2023

We’ll divide these into upselling strategies for: SaaS E-commerce Mobile applications TL;DR Upselling is a sales technique used to get customers to upgrade to more profitable services or products. Identify your power users and offer them a limited-time trial of all premium features. Upselling vs. Cross-selling.

Analytic Tools 94

Analytic Tools Data Visualization Customer Experience Customer Feedback 94

Userpilot

JUNE 5, 2023

The SaaS conversion funnel adapts the traditional marketing funnel to the unique B2B SaaS environment. The SaaS funnel was designed to help SaaS business owners navigate the tricky world of a high-churn, often oversaturated B2B market. Book a demo to learn how it can help you, too. SaaS Conversion Funnel.

Analytic Tools 80

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 80

Userpilot

APRIL 10, 2023

Could freemium work for your SaaS business? TL;DR A freemium strategy is based on a free plan that offers limited functionality or usage for unlimited time. TL;DR A freemium strategy is based on a free plan that offers limited functionality or usage for unlimited time. Book the demo ! What is a freemium strategy?

Feedback Software 87

Feedback Software Analytic Tools User Testing Strategy 87

Userpilot

JUNE 30, 2021

What is the average SaaS conversion rate from a free trial? Is my trial-to-paid-conversion rate good? The average conversion rate from your SaaS free trial has a big impact on your product’s growth and blindly f ollowing benchmarks is not the best way to focus your efforts. Table of Contents.

Feedback Software 98

Feedback Software Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

MAY 2, 2022

Vanity metrics vs actionable metrics SaaS: which ones should you choose for your SaaS business? A vanity metric in SaaS makes your business appear impressive on the outside but actually doesn’t provide insights into business performance. What are vanity metrics in SaaS? What are actionable metrics in SaaS?

Onboarding KPIs 101

Onboarding KPIs Research Software Analytic Tools Feedback Software 101

Userpilot

APRIL 16, 2021

Offering a free trial is often expected for SaaS products in 2021. Even companies with high brand recognition, like Adobe and Hubspot, provide free trials of their products. That’s why most SaaS companies today don’t face a dilemma whether they should be offering a free trial or not.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

JULY 22, 2022

Customer-led growth vs. product-led growth? SaaS businesses should use both models together. A reverse trial helps to boost conversions from free to paid customers. If they don’t upgrade , they’re bumped back down to a free plan. Customer-led growth vs product-led growth: Which is more important?

Feedback Software 95

Feedback Software Analytic Tools User Testing Product Research 95

Userpilot

JANUARY 19, 2023

You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. Quantitative metrics help SaaS companies measure key performance indicators (KPIs) , improve customer satisfaction , and boost revenue.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 98

Userpilot

APRIL 19, 2022

Looking for upselling examples that you can apply in your SaaS to drive growth with account expansion ? Upselling for SaaS requires engaging with your users at the right moment with the right in-app message. Upselling SaaS means driving more revenue and increasing the customer lifetime value through subscription upgrades and add-ons.

Analytic Tools 95

Analytic Tools Onboarding KPIs User Testing Customer Experience 95

Userpilot

MAY 11, 2022

This article will walk you through each essential step of implementing user segmentation in SaaS products. There’re eight key product user segments to focus on: new users and existing users, free trial vs. lifetime free vs. paying users, and users that haven’t engaged with a core feature. Demographic.

Analytic Tools 97

Analytic Tools Feedback Software User Testing Customer Feedback 97

Userpilot

MARCH 20, 2023

Pendo vs Mixpanel? Which of the two is better for your SaaS product team? Mixpanel’s free plan is sufficient for small start-ups, but its Enterprise plan is quite costly. Book the demo! ❌ Reportedly, the higher plans are not affordable for bootstrapped SaaS startups. Want to know details? User journey tracking.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Reporting Tools 86

Userpilot

MAY 31, 2022

As a SaaS marketer, you are probably thinking of the conversion of a visitor into a paying customer. Paying and loyal customers are indeed the main goal for SaaS companies as it’s directly related to revenue. What are micro-conversions in SaaS? For instance, a user might view your product pages and sign up for a free trial.

Analytic Tools 94

Analytic Tools Feedback Software Data Visualization Customer Feedback 94

Userpilot

FEBRUARY 4, 2022

If you ask any sales rep, they’ll all tell you the same thing: the SaaS sales process is absolutely grueling! Today, we’re going to walk you through the top techniques you should implement into your SaaS sales strategy. SaaS sales can be broken down into three models: self-service, transactional, and enterprise.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Userpilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

MARCH 31, 2021

How long should your free trial be? Some argue for a free trial as short as possible (7 days) to create urgency for the user. Others say a longer free trial (+14 days) lets users explore your product at their leisure, and it becomes stickier. What Are Free Trials For, And What Is The “Aha!

Analytic Tools 98

Analytic Tools Research Software User Testing Customer Experience 98

Userpilot

MARCH 5, 2021

There are many benefits to having a Free Trial VS Paid Trial. With a free trial, your users get a test ride of your product with a low barrier to entry. “No This works until word spreads like wildfire and you have more people in your free trial than paying customers. No credit card required.”.

User Testing 98

User Testing Data Visualization Customer Experience Customer Feedback 98

Userpilot

JULY 15, 2021

Despite its growing popularity, many people are still unfamiliar with SaaS product marketing. A common question is: what is SaaS product marketing? Most importantly, how does it benefit your SaaS business? In this post, I will give you an overview of what SaaS product marketing is and what it entails.

Research Software 98

Research Software Onboarding KPIs Definition Product Marketing 98

Userpilot

MARCH 16, 2023

It has a 14-day free trial and three subscription packages: Basic, Professional, and Corporate. UserGuiding has a 14-day free trial. The free plan comes with an extra 30-day money-back guarantee. This article serves as a UserGuiding pricing guide and discusses better alternatives that might be worth investing in.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

Userpilot

MAY 30, 2023

Having trouble deciding between Whatfix, Apty, and Userpilot for your SaaS? Choosing the best product adoption platform for your SaaS can be tough. If you’d like to explore what Userpilot can do for you, book a demo today. Comparing Whatfix vs Apty vs Userpilot? Try the best one FREE!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

OCTOBER 29, 2023

WTP helps SaaS companies choose optimum prices for their products to maximize profit. SaaS product teams also use it to prioritize features and evaluate the feasibility of new motions. A premium (reverse) trial is another method to increase customer perceived value. The metric is also used to predict customer churn.

Research Software 102

Research Software Feedback Software Analytic Tools User Testing 102

Userpilot

MAY 27, 2023

Seems like you’re comparing Walkme vs Apty vs Userpilot. Choosing the right product growth (or digital adoption) platform for your SaaS is no mean feat. Book a demo to learn more. Comparing Walkme vs Apty vs Userpilot? Try the best one FREE! There is a better tool for your SaaS than Walkme!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JUNE 29, 2022

It helps SaaS companies better understand their customers and address their needs more effectively. Behavioral segmentation data is the most valuable for SaaS companies. Code-free and easy to integrate. Pricing: 14-day free trial with all features included. Pricing: Free trial available. Kissmetrics.

Analytic Tools 97

Analytic Tools Research Software Data Visualization Reporting Tools 97

Userpilot

FEBRUARY 21, 2022

What does a successful SaaS product launch look like? A successful SaaS product launch campaign consists of three stages: the pre-launch stage, the launch stage, and the post-launch stage. marketing teams use GTM tactics like launching the product on Product Hunt , content marketing, paid advertising, and product demos.

Research Software 97

Research Software Feedback Software Onboarding KPIs Product launches 97