Mixpanel

JULY 8, 2022

Thank you to everyone who has participated in the program—it’s rewarding to be part of so many startups’ journeys! That’s why we introduced Mixpanel for Startups in 2020, and in just two years, have given more than $25 million in free credits to startups. Before Mixpanel, we made decisions based on conversations with users.

Data Visualization 111

Data Visualization Dashboard Startups Analytic Tools 111

Userpilot

MARCH 25, 2021

A focus on the user journey helps teams create more dedicated and personalized onboarding, increase product adoption, and drive product-led growth. That’s what user journey tools are for! In this blog, we give you a quick look at 6 great tools you can start using today and outline the perfect user journey map.

Customer Experience 98

Customer Experience User Testing Customer Feedback User Friction 98

Userpilot

JUNE 7, 2023

A feature feedback survey template makes the feedback process easier. In this article, we’ll show you several feature feedback templates to use and questions to ask. TL;DR A feature survey is a method of collecting user feedback about existing or upcoming features of your product. Book a demo to try it out.

User Testing 83

User Testing Customer Feedback Product Research Feedback Software 83

UX Studio

MARCH 1, 2024

Our blog post guides you through the maze of AI research tools. The dream scenario: AI frees us from repetitive tasks and allows us to focus on the things that are currently the most important. This blog post is not about AI tools in general but specifically about UX research tools. Feel free to edit/correct the output.

Data Visualization 97

Data Visualization Research Software Product Research Analytic Tools 97

Userpilot

JUNE 7, 2023

Looking for a customer effort score survey template to collect insightful feedback ? This article shows you different types of CES survey templates and examples of questions to include in them. Choose your CES template: one question scale or include a follow-up. Customize the template to match your brand.

Customer Experience 76

Customer Experience Product Research Customer Feedback Data Visualization 76

Userpilot

MARCH 23, 2023

Looking for the best NPS survey template to personalize? Creating an NPS survey can be hard sometimes, but using a template simplifies the entire survey process. In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. Keep reading!

Product Research 87

Product Research User Testing Feedback Software Customer Feedback 87

Userpilot

MARCH 29, 2023

Are you looking to quickly and accurately track user sentiment and determine how happy your customers are with your product or service? You can use smiley face surveys to measure customer satisfaction at different customer journey stages, either following a custom interaction or as part of a follow-up survey. Userpilot smiley survey.

Product Research 92

Product Research User Testing Customer Feedback Feedback Software 92

Userpilot

DECEMBER 3, 2022

In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. Use live demos to showcase your product and free trials and freemium models to attract potential users at the acquisition stage. What role does customer lifecycle management play in SaaS?

Feedback Software 93

Feedback Software Analytic Tools Data Visualization Customer Feedback 93

Userpilot

OCTOBER 24, 2022

Gathering meaningful insight from your customers is a challenge for any product manager: what you need is a handy user persona survey template to help you capture it… We’re here to help! In this article, we’re going to explore how user personas can help you gather and utilize customer insight more effectively.

User Testing 89

User Testing Research Software Customer Feedback Feedback Software 89

Userpilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? TL;DR VoC survey employs quantitative and qualitative research to understand customer needs , pain points , and perceptions of your company at different touchpoints in their journey.

Customer Feedback 91

Customer Feedback User Testing Feedback Software Data Visualization 91

Userpilot

MAY 30, 2023

Good user personas are critical to any successful product marketing campaign. Put simply, user personas impact your entire business model. In this article, we take an in-depth look at the user persona creation process. In this article, we take an in-depth look at the user persona creation process.

Data Visualization 96

Data Visualization Analytic Tools Research Software User Testing 96

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot. Ask users to rate from 1 to 5 how easy it is to use your product.

Product Research 81

Product Research Data Visualization Analytic Tools Feedback Software 81

Userpilot

NOVEMBER 9, 2022

So, let’s break it down and study what method is best for measuring user sentiment and why. Choose the point in the user journey to assess and trigger surveys after the action is completed. Measure the CSAT score at different customer touchpoints in the user journey to understand if users are satisfied with your product.

Customer Satisfaction 93

Customer Satisfaction Onboarding KPIs Customer Feedback Product Research 93

Userpilot

JUNE 11, 2021

Onboarding checklists are a game changer when it comes to getting SaaS users to the activation point. They employ a psychological phenomenon known as the Zeigarnik effect to push more users towards the activation point. Creating a solid onboarding checklist template can help to ensure fewer users drop off during onboarding.

User Testing 98

User Testing Customer Experience Product Research Agile 98

Userpilot

JANUARY 31, 2023

Winning new business is critical for any savvy product manager: a new client onboarding checklist template can help you systemize your path to a successful customer onboarding process. First, you’ll need to duplicate the template. You can run A/B tests , diving into more detailed metrics on user behavior when you need to.

Onboarding KPIs 94

Onboarding KPIs User Testing Analytic Tools Feedback Software 94

Userpilot

JANUARY 5, 2021

And it makes nearly a third of your users drop out before they have even started! Simply put: you are scaring your users away by showing them a blank dashboard and zero instructions after they sign up. So how do you make sure you don’t scare your users away? TTV is how quickly you can give your users what they are looking for.

Customer Experience 105

Customer Experience Data Visualization Dashboard Marketing 105

Userpilot

DECEMBER 19, 2022

Understanding your users and their journey stages will help you create flows tailored to the various SaaS onboarding phases. Read on to learn how to properly introduce users to your product and drive retention, loyalty, and revenue growth. Benefits of the SaaS user onboarding process: Improved retention.

Analytic Tools 95

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 95

Userpilot

MAY 26, 2022

In this blog post, you’ll learn exactly what a proactive engagement strategy is, its benefits, and how you can create one. Next is to segment users based on their needs so you can deliver a personalized experience to each. You can also use chatbots to interact with users and provide them with the necessary support.

Customer Experience 94

Customer Experience User Testing Customer Feedback Feedback Software 94

Userpilot

FEBRUARY 26, 2023

Trigger customer surveys contextually when it makes sense in the user journey. Want to create customer retention surveys code-free? If this is the case, you should conduct more in-depth market and user research to determine where the problem lies: in the market or your product. Create PMFs code-free with Userpilot.

Product Research 95

Product Research User Testing Feedback Software Customer Experience 95

Userpilot

JULY 13, 2023

Conversion rate measures the percentage of users who take a desired action, such as converting from free trials to paying customers. Identify high-value user cohorts by segmenting them based on behavior and engagement and target them for revenue growth. The formula of Customer Acquisition Costs (CAC).

Onboarding KPIs 90

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 90

Userpilot

JULY 4, 2023

Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. Although it’s popular for its great templates and ease of use, it may not always serve your needs. Let’s begin!

Data Visualization 74

Data Visualization Analytic Tools Feedback Software Embedded Analytics 74

Userpilot

NOVEMBER 22, 2022

User segment vs persona: what makes the two different from each other? A user segment is a distinct group of customers with specific shared needs, characteristics, or actions. A user segment is a distinct group of customers with specific shared needs, characteristics, or actions. What is a user segment?

User Testing 95

User Testing Research Software Customer Experience Feedback Software 95

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

Analytic Tools 101

Analytic Tools Research Software Feedback Software Customer Experience 101

Userpilot

AUGUST 6, 2023

Building an omnichannel experience requires a combination of data collection, channel selection, journey mapping , data centralization, and obtaining the right tools for the job. Self-support resources, speedy response times, and online communities are all worthwhile approaches to nurturing loyalty amongst your users. User acquisition.

Customer Experience 78

Customer Experience User Testing Customer Feedback Feedback Software 78

Userpilot

JUNE 21, 2021

User stories are an Agile technique of defining product functionality and requirements. They focus on telling a story for an action a user will take and what the expectation is when successful. The concept of user stories is widely used, but telling good stories can be quite difficult. What are user stories?

User Testing 98

User Testing Customer Experience Product Research Agile 98

Userpilot

OCTOBER 26, 2022

While impact mapping focuses on the interdependencies between the three, a customer journey map is a step-by-step breakdown of the actions your customers need to complete to experience value. Actors , or user personas , are the people who can have an impact on your chances of achieving your goals. In SaaS, these are usually the users.

Onboarding KPIs 94

Onboarding KPIs Customer Experience Product Research User Testing 94

Userpilot

APRIL 28, 2022

While Pendo’s guides are essentially chained together tooltips, Appcues has a range of templates (although those are reserved for pricier plans). When it comes to analytics, gathering user feedback, and understanding product usage data, both Pendo, and Appcues offer relatively little – until you upgrade to more expensive plans.

Analytic Tools 89

Analytic Tools Feedback Software User Testing Customer Experience 89

Userpilot

JUNE 20, 2023

So let’s see how you can collect customer feedback for analysis and understand user sentiment to improve the user experience. TL;DR Survey analytics is the process of interpreting user feedback from surveys to gain actionable insights and identify improvement opportunities. Interval scale question templates in Userpilot.

Data Visualization 77

Data Visualization Analytic Tools Product Research Feedback Software 77

Userpilot

MARCH 11, 2022

The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. Blogs will give you insight into all aspects of product management in easy-to-digest bites. We recommend the blogs from Userpilot , ProductLed Growth , Product Manager HQ, and The Product Folks.

Analytic Tools 93

Analytic Tools Data Visualization Research Software Feedback Software 93

Userpilot

NOVEMBER 28, 2022

If you don’t, you should get started right away to collect the maximum amount of user data and minimize the work hours required to set up feedback collection. But how can you leverage automation to gain an in-depth understanding of user sentiment ? Listen to your customers at every stage of their journey.

User Testing 90

User Testing Feedback Software Customer Feedback Data Visualization 90

Userpilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Monitor user satisfaction by regularly conducting in-app surveys.

User Testing 97

User Testing Customer Experience Customer Feedback Analytic Tools 97

Userpilot

NOVEMBER 22, 2022

Then, determine your user personas and their jobs to be done to make sure you’re creating customer training materials that help them achieve their objectives. Use tooltips to increase product adoption by contextually showing users new features. Step 2: Determine user personas and their JTBD. Reduce customer churn.

Education 91

Education User Testing Customer Feedback Customer Experience 91

Userpilot

JUNE 28, 2023

Good customer feedback questions for market research help you understand how your user found your product and why they chose you over the competition. To help you understand your different user personas , your customer feedback questions should reveal your users’ jobs , goals, and objectives with your product.

User Testing 92

User Testing Customer Feedback Customer Satisfaction Feedback Software 92

Userpilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. Use email marketing campaigns to bring back inactive users. The process begins during onboarding and typically involves studying user behavior to identify improvement opportunities at every stage of their journey. But look no further!

Feedback Software 93

Feedback Software Analytic Tools Data Visualization Customer Feedback 93

Userpilot

MARCH 9, 2023

Pendo Free sounds like an attractive option. After all, you’re getting access to a user onboarding tool with a reputation for quality analytics without having to spend a cent. But does the free plan live up to the expectations? TL;DR Pendo Free is the free plan offered by a well-known product adoption platform.

Data Visualization 91

Data Visualization Software Review Analytic Tools Feedback Software 91

Userpilot

JANUARY 17, 2023

If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think. Where you need to determine the meaning of your customers’ success by creating user personas. Realization. Validation.

Feedback Software 93

Feedback Software Research Software Onboarding KPIs Customer Experience 93

Userpilot

NOVEMBER 14, 2022

How to implement reciprocity in marketing: Understand the psychology behind the reciprocity principle and study your user behavior. 8 reciprocity marketing examples that were a success: Spotify: Premium free trial to let users experience the product’s value. Add a touch of personalization. Make it memorable.

Feedback Software 94

Feedback Software Research Software Marketing User Testing 94