Userpilot

APRIL 14, 2022

By digging into and deconstructing the way they manage the onboarding experience , we’ll try to draw out some principles of success that will help you and your team craft an exceptional onboarding process. Helping users help themselves is a fantastic way of automating support. Let’s get started!

Customer Experience 92

Customer Experience Analytic Tools Customer Feedback Data Visualization 92

Userpilot

MAY 31, 2022

The best tools in the market are Userpilot – for an in-app resource center and guidance, and Zendesk – for chatbot and support ticket automation. For example, you can start by analyzing customer behavior trends and common issues, and then create the relevant resources to help your customers.

Feedback Software 88

Feedback Software Reporting Tools User Testing Customer Feedback 88

Userpilot

JUNE 19, 2023

To see how Userpilot can help you onboard and educate your customers, book the demo! Let’s start with the Resource Center widget. Apart from text docs, you can use the resource center to embed videos , webinars, checklists , and surveys. Userpilot resource center. Userpilot resource center targeting.

Analytic Tools 84

Analytic Tools Feedback Software Reporting Tools Systems Review 84

Userpilot

JULY 21, 2022

You must ensure that your users have access to self-service support and human help at all times—which might get complicated in practice. That’s why we made this guide, so you can learn and provide excellent customer service that actually helps your customers. Personalized help resources tailored to the user’s needs.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization Customer Feedback 92

Userpilot

JUNE 22, 2022

A smooth customer onboarding process is key for any SaaS company, and in-app help can be a real game-changer. A well-designed in-app help center will help users to get instant answers to common support questions thus enhancing and simplifying the onboarding process. In-app help and in-app support are slightly different.

Onboarding KPIs 52

Onboarding KPIs Reporting Tools Customer Experience Customer Communications 52

Userpilot

MARCH 3, 2022

Helping your users get the most out of your product is an important (and tricky) job. A knowledge base, also known as help centers , describes a collection of resources that helps answer your customers’ questions. Knowledge bases should help answer your users’ questions.

Analytic Tools 89

Analytic Tools Feedback Software Data Visualization Customer Experience 89

Userpilot

APRIL 16, 2021

Help Center Software is the unsung hero of the customer support world. Help Center Software exists to solve this problem. Instead of waiting around for a customer support agent or spending ages digging to find an answer in the knowledge base, the help center will give you troubleshooting tips in-app.

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Software Review 52

Userpilot

MARCH 31, 2023

Tracking in-app user behavior and analyzing feature usage with heatmaps can help you analyze metrics related to your product. Offering self-serve support can help you analyze customer needs and identify support topics trends. It uses algorithms and statistical models to help you understand what may happen in the future.

Data Visualization 87

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 87

Userpilot

JUNE 26, 2023

Customer feedback helps SaaS companies personalize the customer experience and identify pain points and needs as well as factors contributing to customer success. Feedback widgets provide a venue for collecting passive feedback from users. In-app widget for collecting passive customer feedback. Let’s dive in!

Feedback Software 81

Feedback Software Analytic Tools Research Software Customer Feedback 81

Userpilot

SEPTEMBER 21, 2022

This article provides a detailed guide to help you find the best knowledge-base software solutions so you can provide frictionless experiences to your customers. Knowledge base software, also called help center software, helps you create, organize, and manage self-service content. But how can you make use of it?

Analytic Tools 88

Analytic Tools Feedback Software Reporting Tools Data Visualization 88

Userpilot

JULY 24, 2023

To see how to integrate the Zendesk chat widget and search engine in Userpilot's resource center, book the demo! For example, an integration could automatically create Zendesk tickets from incoming calls to the call center so that agents can start populating them with customer data straightaway. Zendesk as a search engine.

Embedded Analytics 76

Embedded Analytics Data Visualization Analytic Tools Feedback Software 76

Userpilot

APRIL 14, 2023

TL;DR A digital adoption platform is a tool that helps organizations educate their users and employees to help them use the product more efficiently and effectively. Access to on-demand self-support help is also an important factor in product adoption, so a DAP should support such functionality. Let’s get right into it.

Analytic Tools 92

Analytic Tools Feedback Software Reporting Tools Data Visualization 92

Userpilot

DECEMBER 31, 2022

Create an in-app help center to provide self-service support and use heatmaps to identify areas of friction. Here are 10 strategies to help you do that. Welcome screens are not only helpful for greeting customers but also for collecting data. Now how does that help you? Churn is inevitable.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Userpilot

OCTOBER 6, 2022

An advantage is how the feature helps your customer. The FAB model helps product teams write compelling product descriptions. From the user’s perspective, clear FAB statements help identify the most appropriate functions to use, which reduces time to value. Advantages are how the product helps the user.

Analytic Tools 76

Analytic Tools Feedback Software Data Visualization Customer Feedback 76

Userpilot

MARCH 17, 2022

But proper user onboarding helps you avoid all that, and that’s exactly what we’ll be discussing in this article. End-user training helps people instantly see the benefits of a product, reduces churn , and improves customer loyalty, among other things. This is the best way to offer help on-demand inside the app.

Analytic Tools 102

Analytic Tools Feedback Software User Testing Customer Experience 102

Usersnap

OCTOBER 22, 2023

Pack your bags as we introduce you to tools like Intercom and Usersnap that helped pave the path to a holistic approach when it comes to the best customer engagement marketing strategy. Proactive customer engagement strategy with the help of chat widget 3. Proactive customer engagement strategy with the help of chat widget 3.

Data Visualization 52

Data Visualization Customer Feedback Reporting Tools User Testing 52

Userpilot

MARCH 16, 2023

Although review sites and word-of-mouth can help you narrow down your choices, they can fail to help you make the right decision. Even though UserGuiding lets businesses create a resource center and perform product analytics, the main attraction of the platform is its user onboarding flow builder. UserGuiding’s pricing plans.

Analytic Tools 88

Analytic Tools Feedback Software Data Visualization Reporting Tools 88

Userpilot

JANUARY 31, 2023

In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn. Prevent customer churn and drive customer loyalty Analyzing customer churn data helps you predict churn and identify friction points. Let’s dive in! What are at-risk customers?

Customer Feedback 94

Customer Feedback Feedback Software Customer Experience User Testing 94

Userpilot

JUNE 30, 2022

Conducting UX research and analyzing customer feedback helps you stay relevant to your customers and drive retention. Have an always-on feedback widget in your app instead of forcing users to answer pop-up surveys when they don’t want to. What are UX surveys and when should you, as a UX designer use them? What is a UX Survey?

Product Research 92

Product Research User Testing Feedback Software Research Software 92

Userpilot

MAY 3, 2022

Have an always-on feedback widget or use contextually triggered micro surveys to ask users for feedback. Users these days don’t want to wait to receive help from the support team. Users these days don’t want to wait to receive help from the support team. See how Userpilot can help. What is product engagement?

Feedback Software 82

Feedback Software Analytic Tools Customer Feedback Data Visualization 82

Userpilot

MAY 7, 2021

Self-service software helps users to find solutions, information or support on their own, without talking to your team. Examples include a frictionless sign-up flow, a knowledge base, a help center widget, a tooltip, or a welcome screen. To display subtle help text when a user mouses over a feature. Userpilot.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

OCTOBER 10, 2022

Userpilot helps you nail your product marketing campaigns by: Providing lots of onboarding UI patterns and styling options for your interactive onboarding walkthrough. Helping you create a powerful in-app help center with FAQs, chat support, search functionality, and a knowledge base. Kontentino’s interactive walkthrough.

Feedback Software 88

Feedback Software Research Software Product Research User Testing 88

Userpilot

APRIL 16, 2024

It also helps identify better ways to engage users. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. It can even help maximize feature adoption. In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Userpilot

MARCH 29, 2022

Designing a help center for your software can be tricky if you don’t know what elements you should include in that. But what is a help center and how does it compare with other similar terms? In today’s article, we will be listing some inspiring help center designs that will make you stand out.

Analytic Tools 92

Analytic Tools Feedback Software Reporting Tools Customer Experience 92

Usersnap

JANUARY 26, 2022

You’ve got a wide array of tactics out there to help you! SaaS companies need to have products that put the customer front and center. There are a variety of ways to gather effective feedback, so don’t feel pressured to use a specific survey feedback form or widget if it doesn’t benefit you. Customer Feedback Widgets.

Feedback Software 111

Feedback Software Analytic Tools Research Software User Testing 111

Userpilot

MAY 21, 2023

In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. Once you eliminate such distractions, use a prioritization framework to help you manage your backlog.

Onboarding KPIs 75

Onboarding KPIs Feedback Software User Testing Product Research 75

Userpilot

AUGUST 6, 2023

Your marketing automation tool can help you score and qualify leads based on their activity inside the product. Resource centers and chatbots are another way to provide automated guidance and support to users. OptinMonster helps marketers engage website visitors and capture their contact details before they leave.

Analytic Tools 84

Analytic Tools Feedback Software Research Software Data Visualization 84

Userpilot

DECEMBER 3, 2022

Also, replace empty states with helpful content, like demos, tutorials, or templates. Hotspots are another helpful UI element that doesn’t clutter the user interface. In-app resource centers allow customers to resolve their issues, reducing friction and increasing satisfaction. What is UX design?

Feedback Software 93

Feedback Software Research Software Analytic Tools User Testing 93

Userpilot

MAY 31, 2023

AI and machine learning can help boost customer retention , provide quick responses via chatbots , and drive self-service. To improve the experience of a customer’s self-servicing answers, you can train a chatbot on your resource center to recommend the right articles. Want faster and improved content for your SaaS?

Analytic Tools 77

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 77

Userpilot

JUNE 10, 2022

Feature updates – the purpose is to help users get more value out of existing features. To collect feature requests, you should: Add a feedback widget in your resource center or send in-app surveys. This will help the entire team to prioritize the most requested and relevant features in the next stages.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Userpilot

JANUARY 19, 2023

Tracking customer retention costs is important because it helps to evaluate pricing strategies , measure return on investment (ROI), and identify the real customer lifetime value (CLV). Retention costs refer to marketing costs (or investments) that help you increase customer loyalty. What is customer retention cost? Let’s see how.

Customer Experience 89

Customer Experience User Testing Feedback Software Customer Feedback 89

Userpilot

OCTOBER 26, 2021

At the product level, tactics to optimize PX include checklists , walkthroughs , tooltips , resource center widgets , and microsurveys. Resource center widget. A resource center allows your customers to access that in-app, without having to search for the knowledge base manually. What is product experience?

Customer Experience 88

Customer Experience Analytic Tools Feedback Software Onboarding KPIs 88

Userpilot

FEBRUARY 24, 2023

Passive feedback No matter how loyal your users are and how much they want to help, there are times they can’t respond to the survey when it pops on the screen. You do it by adding a feedback widget to your resource center (like Userpilot has done) or in an easily visible part in the UI.

Product Research 94

Product Research Feedback Loop Feedback Software User Testing 94

Userpilot

FEBRUARY 28, 2023

User onboarding feedback gives insights into the quality of the onboarding experience and can help reduce the time to value. Product feedback helps you determine how well your product satisfies user needs. Product Market Fit (PMF) surveys help teams evaluate product viability. Passive feedback is a kind of on-demand feedback.

User Testing 81

User Testing Customer Feedback Feedback Software Product Research 81

Userpilot

APRIL 14, 2022

We have listed 4 ways that can help you re-engage your customers with your company and get a great user retention rate. For example, one effective strategy is to add a micro survey which can help you understand the needs of your users. It is a continuous process that helps customers focus on what you’re offering them.

Feedback Software 94

Feedback Software Analytic Tools User Testing Onboarding KPIs 94

Userpilot

APRIL 26, 2022

Resource centers provide in-app self-service support so that users are empowered to self-diagnose and solve their own issues quickly. Therefore, it leads to lower churn and higher retention, which ultimately helps to grow the business sustainably. This helps boost your customer lifetime value as well as your monthly recurring revenue.

Analytic Tools 93

Analytic Tools Research Software Onboarding KPIs Data Visualization 93

Userpilot

APRIL 19, 2022

Analyzing this metric helps you understand why customers are engaging or not engaging with your product and take steps to mitigate any gaps. Userpilot allows you to create interactive walkthroughs , build help centers , create onboarding checklists and tooltips , and conduct A/B tests or product experiments , all code-free.

Feedback Software 90

Feedback Software Analytic Tools Onboarding KPIs User Testing 90